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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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March 29, 2022

I’m very happy with the service. The personal was excellent. Thank you very much asking. More

by EDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Al Hendrickson Toyota responded

We're happy that you're happy, Edy! Thank you for sharing and for allowing Al Hendrickson Toyota to serve you!

March 29, 2022

End of work day and they still assisted me with a tire with nail deflating More

by KARENMCKBBN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine and Josh Morales
Mar 29, 2022 -

Al Hendrickson Toyota responded

Thank you for your five stars! We are delighted that our team could assist with your tire repair and we appreciate you taking time to post a review. - Al Hendrickson Toyota team

March 29, 2022

Best experiences with customer service. Klaus provides great customer care for service dept. I've come to value his opinion about my automotive needs More

by ROXANN4837
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Mar 29, 2022 -

Al Hendrickson Toyota responded

We love to hear that Klaus's service stands out to you. Thank you for supporting him by posting a glowing review! All of us at Al Hendrickson Toyota appreciate your business.

March 29, 2022

My Experience was great, Mr Jarett was great will like to have him every time I go for service☺️ More

by DIDI23ATOULON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Jarett delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

March 28, 2022

Evan was really good with his service. Thank you! He explained my services when I was confused and He lent me his charger when my phone was dying too. More

by Margarita chireno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Mar 28, 2022 -

Al Hendrickson Toyota responded

We really appreciate your confidence in our work here at Al Hendrickson Toyota! It's awesome to see that Evan went above and beyond to ensure that you were informed.

March 28, 2022

Friendly people, they work very fast and the time in the place is to short More

by GABRIELAAR77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Al Hendrickson Toyota responded

Gabriela, our team will be delighted to see your kind words about them! We're proud to deliver efficient care at Al Hendrickson Toyota, and it's great to hear that means so much to you. Many thanks for your support, and we wish you safe travels until we see you next!

March 28, 2022

Inexperience mechanic to diagnose the problem. I took my car to get fix but still have the same problem that I have before. This is the fourth time More

by DEVI0
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I'm so sorry to hear that you've made multiple trips to our dealership. We pride ourselves on our knowledgeable and thorough service and I want to make sure your concerns are properly addressed. I won't be able to find your contact information from this review, so please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

IThe service was good would like to have an inspection so I would know the next to be serviced to get the best out of my Toyota. More

by LINDERCINDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Apr 02, 2022 -

Al Hendrickson Toyota responded

Thank you for reviewing Al Hendrickson Toyota. We are sorry that an inspection was not performed, but we are happy to hear the rest of your experience was positive. If you would like to contact our team, we would be glad to speak with you about future services. Please feel free to give Norman Frantz, our Service Manager, a call at 954-545-6931. Thank you!

March 28, 2022

When you go there to check in for svce they ignore you. There's no way to know who's waiting to be helped...who' s waiting for svce..etc. Only one young man offered to help. Also, been waiting almost about More

by haw5950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I'm very sorry to see this feedback. We expect our guests to be greeted with attentive service and I apologize that this hasn't been your experience. Would you please call me directly? I want to help address your concerns and ensure that you get your fuel pump. Norman Frantz - Service Manager - 954-545-6931

March 28, 2022

I did go for oil change . They left empty oil. My car was almost burned. I did try to make complain to manager of maintenance. He avoid me More

by Chowdhury
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I'm extremely concerned to see this review. We take pride in the service we provide and if there was a mistake on our end then I apologize. Please give me a call at your earliest convenience so we can discuss your feedback together. Thank you, Norman Frantz - Service Manager - 954-545-6931

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