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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 01, 2022

Hendrickson doesn’t believe in customer service. I came back with a complaint and the service manager never even looked at my vehicle. All she told me was that the adjustment I wanted made to my he More

by kencart48
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Collins
Apr 27, 2022 -

Al Hendrickson Toyota responded

Ken, I want to assure you that providing our guests with top-tier customer service is always a priority of ours, and I'm very sorry that your experience doesn't better reflect that. I will touch base with my service team to see if I can find out more about this experience, but I'd like the opportunity to speak with you as well to see what I can do to help. I won't be able to locate your contact information based on your username alone, so I urge you to give me a call whenever is convenient for you. Thank you, Norman Frantz - Service Manager - 954-545-6931

Apr 28, 2022 -

kencart48 responded

I called and left my telephone number on the voicemail for Mr. Frantz this morning.I’m waiting for a return call.

April 01, 2022

Never had a problem at this service center, and service is always quick and reliable. More

by Deepjethwa
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 01, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you are confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back!

March 31, 2022

Al Hendrickson has very good service and professional, Jarrett is excellent, and very through. The mechanics are good get your car done in record time. More

by EMHAMLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Al Hendrickson Toyota responded

We really appreciate your positive review of Jarrett and the team! Thank you for trusting Al Hendrickson Toyota with your business and your vehicle, we look forward to your next visit.

March 31, 2022

The scheduling is convenient. The service is done properly. The agent are helpful. The price is kind of high. More

by nya4school
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Al Hendrickson Toyota responded

Thank you for your business. We're glad that our team takes care of your car, but we're sorry you're concerned about the prices. We certainly want to make sure our customers are fully satisfied, and if there's anything further we can do for you, please get in touch. Norman Frantz - Service Manager - 954-545-6931

March 31, 2022

Oscar is the best. Has been taking care of me and my vehicles since 2018 More

by LISANDRA97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Al Hendrickson Toyota responded

Thank you for your years of business and your confidence in Oscar! We are happy to have you as an Al Hendrickson Toyota customer and we look forward to the next opportunity to welcome you.

March 31, 2022

Service is done on time each time I was there. Complete maintenance was done as I ask with perfect results More

by Ed Howard
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Mar 31, 2022 -

Al Hendrickson Toyota responded

We are happy to hear from you, Ed! Thank you for choosing Al Hendrickson Toyota and for taking the time to share your feedback. Drive safely until we see you again!

March 31, 2022

Promised in 45 minutes and after 45 minutes the car was still parked on the parking lot, was about to take my car and leave and they offered to do it quickly, not happy about that not sure if they actually More

by ALANALCALAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Al Hendrickson Toyota responded

I'm sorry to see this feedback, as we want our customers to have more confidence in our work than this. Please give me a call at your convenience and I can clear up any questions you still have. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 31, 2022

When I first leased this, I asked how to get the E/W/ N/S directions . I was shown how to turn to Maps. Last month I was lost and turned to Maps but nothing came up. It was VERY upsetting. Today I asked wha More

by MUSICAROLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear about your frustrating experience, and I apologize that it was not communicated to you that the maps feature was an additional charge. I am also disappointed to hear that your keys broke the replacement cost feels out of reach. We never intend to leave our customers upset, and I apologize if you feel we've been dishonest. Your concerns are our priority, and if you would like further assistance, I would be happy to speak with you and work together to make things right. Please consider giving me a call when you have a free moment. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

March 31, 2022

Always well come when I needed service. I can't complain anything. I advise everyone to take advantage of the good job. More

by FVESPERMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Al Hendrickson Toyota responded

Thank you for trusting the Al Hendrickson Toyota service team to get the job done! We appreciate the five stars.

March 31, 2022

The service center at Al Hendrickson has always been great. Always a smooth transaction and writers take the time to help you and make feel important. More

by JALI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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