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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 02, 2022

Courteous and honest. Al Hendrickson has saved me thousands of dollars in my older Prius. More

by .luis.morales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Al Hendrickson Toyota responded

We've always got your best interest in mind, Luis! Thank you for trusting the Al Hendrickson Toyota team to provide you with transparent care and excellent service, and we hope to see you back again down the road!

April 02, 2022

The service was a whole lot quicker than I thought it was and it was a good environment More

by IDANISE1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2022 -

Al Hendrickson Toyota responded

Providing efficient care and outstanding customer service is always a top priority at Al Hendrickson Toyota. We're thrilled that we exceeded your expectations, and we hope you'll continue to rely on us for all your future service needs!

April 02, 2022

Evan was great at the service dept great customer service I would always go to him More

by Lucyziccardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Apr 03, 2022 -

Al Hendrickson Toyota responded

Lucy, we love hearing that you depend on Evan for phenomenal service! Al Hendrickson Toyota is honored to be your chosen service provider, and we hope you'll continue to put your trust in us for many miles to come!

April 02, 2022

Just want you to know that Josh Morales excels in customer serviceHe made me very comfortable even though I was there for 7 hours. More

by Vincent carollo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Morales
Apr 03, 2022 -

Al Hendrickson Toyota responded

Vincent, this is the kind of feedback that makes our day! Thank you so much for sharing how much Josh's attentive care meant to you, and the whole Al Hendrickson Toyota team looks forward to our next opportunity to go the extra mile for you!

April 01, 2022

The service is not bad but people are parking in the handicap spots in front of the dealership with no permit and the people that work there I’m not doing nothing about it when I told them to move the c More

by SHEPPARDGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Al Hendrickson Toyota responded

We care very much about our guest's comfort and safety and I truly apologize for any inconvenience you may have experienced due to the lack of handicapped parking. I will certainly look into this matter to ensure this doesn't reoccur for future customers. I hope we get another opportunity to impress you down the road, and if there is anything else you'd like to share, I would welcome your call. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 01, 2022

I took my car in for a 10,000 mile check up and specifically asked for my left tire to be checked because the pressure kept going down. Henry told me that all they needed was more pressure. Once I More

by dschec90
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer 5 stars
Apr 16, 2022 -

Al Hendrickson Toyota responded

I'm sorry your initial maintenance fell short. We aim for best-in-class service and care, so this is disappointing to hear. I will share this review with my team in our constant effort to improve, but I also encourage you to contact me if you'd rather talk through this together. I would be glad to address your concerns directly and hope we can regain your confidence during your next visit. Best, Norman Frantz - Service Manager - 954-545-6931

April 01, 2022

Al Hendrickson’s service center is terrific. From the time I pull up, there is always someone to greet me. I’ve used Chris as my service manager for years, and the car is always ready when he sa More

by SFSHARONBROWN
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 01, 2022

Best service guys all of them! !! I’ve been goi g here for years and Most of the service advisor are so great I love going to this place unfortunately I moved a little farther way More

by Fayesmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Diaz
Apr 01, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business over the years and are glad to hear that you are confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

April 01, 2022

Adequate service, mediocre wait area, disorganized reception area, and Inconsistent communication between the service being done and the waiting customers. More

by MediaPete
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

Al Hendrickson Toyota responded

Pete, thank you for sharing. I'm sorry certain elements of your service left more to be desired, and I will discuss this feedback with my team so we can make the needed adjustments to improve. If there is any further detail you'd like to share, please be in touch. I hope we get another chance to impress you in the future. Best regards, Norman Frantz - Service Manager - 954-545-6931

April 01, 2022

Wait a little bit longer than I expected but no shuttle service for me because I was living in Sunrise . Think about that I bought 3 cars in your place check your records. Hopefully next time I can get the More

by tina120758
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
Apr 02, 2022 -

Al Hendrickson Toyota responded

Tina - I apologize that we weren't able to offer our shuttle service during your recent visit. We are grateful to have you as a customer and want to provide accommodating service. Thank you for reaching out, and please let me know if there is anything further I can do to assist you. Norman Frantz - Service Manager - 954-545-6931

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