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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 05, 2022

The guy was nice to me and checked everything. But they didn’t clean for me . That’s ik More

by BARBARAM.MARSHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Al Hendrickson Toyota responded

Barbara, thank you for the great review! We are so glad to hear that you had a successful service experience working with our team. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 05, 2022

Based off of my 2 visits, service consultant Christos Kulauzidis was simply unpleasant to deal with. Lack of effort in using his skill for a simple greeting, seem to be chatty with the crew but lacks com More

by TC20
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Al Hendrickson Toyota responded

Customer service is our priority so I'm very disappointed to see this feedback. I apologize that you weren't welcomed to our dealership and that we didn't leave a better impression. I will make sure the right people see this review, and I hope you consider coming back in the future. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 05, 2022

Always a great experience. Made an appointment & was seen promptly. Car was ready when promised! More

by Fanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Fanny! We are so glad to hear that the Al Hendrickson Toyota team earned your five stars. Drive safely, and we hope to see you back again down the road!

April 05, 2022

Klaus was really great! He communicated well with me; got me going quickly. Thank you very much! More

by stevebalog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Apr 05, 2022 -

Al Hendrickson Toyota responded

It is gratifying to hear that you were so well taken care of by Klaus! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your feedback. We look forward to the next opportunity to work with you!

April 05, 2022

Mr. Jarrett Elder provided me with superb customer service. He carefully paid attention to my request and provided optimum customer care. More

by TOGUCHIW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Al Hendrickson Toyota responded

We are thrilled that Jarrett and the team could deliver a five-star experience for you! Thank you for choosing Al Hendrickson Toyota and for sharing your support. We look forward to seeing you next time!

April 05, 2022

The dealership is where I purchased my Venza in 2013 but what I can say is that Oscar was very professional, and excellent in doing his job. He’s very friendly and very detailed in explaining what was wrong More

by JAINTURKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your appreciation for Oscar and his hard work! He is an asset to the Al Hendrickson Toyota team, and we are thrilled you had a positive service experience. Drive safe, and we'll see you next time!

April 05, 2022

Very nice and helpful. employees friendly and knowledgeable.Honest,you don't have to worry about needless repairs being added.Provides nice clean waiting room. More

by jgelli
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 05, 2022 -

Al Hendrickson Toyota responded

Knowledgeable, courteous, and helpful are three characteristics we want clients to describe us by! Thank you for the excellent feedback and for allowing Al Hendrickson Toyota to serve you - we hope to see you again next time!

April 05, 2022

Jarred was fantastic, but very disappointed as I called days in advance to have recall work all done in one day. Girl who took call said all parts ordered and everything could be done Friday. Real hardship More

by CFRANKLIN8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that we did not earn your five stars. We strive to deliver a seamless and straightforward service experience, and I apologize for the delay with your parts. I assure you that we will use this feedback to improve our communication practices in the future. If there is anything more I can do to assist you or better your time working with us, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 05, 2022

Great customer service. We were contacted as soon as car was ready. Staff is pleasant. Great team! More

by ZMOORE45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name
Apr 05, 2022 -

Al Hendrickson Toyota responded

Thank you so much! We love to hear that you received communicative, helpful service from our Al Hendrickson Toyota team.

April 05, 2022

Chris was amazing ant the service was excellent I had appointments was in and out and notified when car was ready More

by WALISCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Al Hendrickson Toyota responded

Efficient and communicative care is always a priority at Al Hendrickson Toyota. We'll be sure to share with Chris that his assistance was greatly appreciated, and we hope you'll continue to put your trust in our team for all your future automotive needs!

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