Al Hendrickson Toyota - Service Center

This guy named Jarrett charged me $1000 just for a simple service and replacement of a left speed sensor and rotation tires that wasn’t even done service and replacement of a left speed sensor and rotation tires that wasn’t even done More

It was by far the worst experience I have ever had I have purchased two cars from them in the last 3 years and when I tell you they refused to do anything for me when it came to manufacture warranty. I spent purchased two cars from them in the last 3 years and when I tell you they refused to do anything for me when it came to manufacture warranty. I spent over 4 hours on July 26th 2023 for them to change my battery which was dead no reason why the car is 2 years old this month and to calibrate my back up camera which just stopped working and to find out why my sun roof rubber is deteriorating and have them fix it. They wanted to charge me for $240 for a diagnostics test (once again manufactured warranty). Then I asked about the paint on my car cause it is starting to chip once again car is only 2 years old. Manger responded with oh nothing we can do for that they won’t cover that ( once again Manufactured Warranty should still cover the clear coat and all) Then I had also asked them to check the fluids and breaks on the car guess what that wasn’t done either. The service manager was useless no help whatsoever just kept being told the word NO!! There is a problem I know everyone is money hungry and by all means good for you but when there is a MANUFACTURE warranty then you should be able to still use it. I will never come back here for service at all because of the lack of service that I was given by the manager and the service rep was just as bad neither one of them wanted to hear what I had to say. The service manager just said what he said and walked away like thanks no problem. Then to top it off I wasn’t contacted about anything within the time about what was going on with my I had to keep asking and still getting no answers. Best part I have a dash camera in my car so I’m seeing what is going on in the garage some of the mechanics are just standing around and this is why it takes 4 hours to change a battery which takes 10-15 min at the most to swap out and to re calibrate the back up camera might take what no more than an hour if that good to know this is what I waisted my time for at this dealership cause now I had to go to another dealership to make sure my car fluids and breaks were good because they couldn’t do all that in the 4 hours they had my car. More

New ownership would not honor previous deals to loyal customers like myself. From other reviews it also seems like they treat their employees terribly. Even worse their wait times are ridiculous for basi customers like myself. From other reviews it also seems like they treat their employees terribly. Even worse their wait times are ridiculous for basic maintenances. 5 hours for an oil change and tire rotation? Come on. Will not be coming back after years of going there. More

Bad service Hendrickson Toyota doesn't honor services and warranty offered from previous owner. I won't come for another service warranty offered from previous owner. I won't come for another service More