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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 16, 2022

they do not know the real time of the repair, they delivered the car in poor condition dirty with stains from mechanics More

by JEANDAVIDGARRIDO87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Al Hendrickson Toyota responded

I'm sorry your service visit left you with some concerns. I will take note of this to be sure we're meeting our goal of meticulous and timely care, but I also want to address your complaints and make this right as best I can. Please give me a call if you're willing to have a conversation. Best, Norman Frantz - Service Manager - 954-545-6931

April 16, 2022

The AL Hendrickson Toyota is the best dealer in the town the service is good the good offer More

by BERGETINETHEODORE16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Apr 18, 2022 -

Al Hendrickson Toyota responded

We are so grateful for your feedback! Thank you for choosing Al Hendrickson Toyota and for sharing your experience with our team. See you next time!

April 16, 2022

Great service, good communication. The service center handled the service in a timely manner with appointments. More

by darlenex3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Darlene! We are so glad to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 16, 2022

A bit of a wait for an oil change, but the waiting areas were clean and comfortable. Lots.of space to spread out with your laptop and work. Prices are fair and they always have coupons. Klaus is the best. H More

by nicolemhanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Nicole! We are so glad to hear that you had such a successful service experience working with Klaus. Drive safely, and we hope to see you back again down the road!

April 16, 2022

They took 3 hours o change the oil. It's too much. The guy that was in charge of my car was was on his phone ALL the time, usually my Rep. is Chris but unfortunately he wasn't there. More

by JAH0608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Apr 28, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that your recent visit ran over time and for any inconvenience this caused you. I will speak with my team about your feedback, and I hope we have the chance to deliver a five-star experience in the future. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 15, 2022

I service in Wednesday 4/13/22 then this morning 4/15/22 my car check engine light is o on.and I m work this morning I can bring back for them and so waste my time too More

by CHRISTY954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Apr 28, 2022 -

Al Hendrickson Toyota responded

I am very sorry that your vehicle's check engine light has come back on. If we did not reset it, I apologize and would be glad to take a look. I understand this is frustrating, but your feedback will ensure we improve moving forward. In the meantime, please reach out to me when you have a chance. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 15, 2022

Service was great thanks to Jarrett Elder Sr he is the best at this center he makes Al Hendrickson at coconut creek shines More

by EDMONDCITY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share your appreciation for Jarrett! We are so glad his service helped Al Hendrickson Toyota earn your five stars. See you next time!

April 15, 2022

The service team was very friendly and fast. I was in and out in less than an hour. More

by JASMINE_1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Morales
Apr 15, 2022 -

Al Hendrickson Toyota responded

Jasmine, we are thrilled that our team gave you such an efficient, top-notch experience! Thank you for choosing Al Hendrickson Toyota and for stopping by to leave a review. Drive safely!

April 15, 2022

Second time in a row that I had to have Service Manager top off my oil after service for oil change. It was recommended that I change my AC filter for $157 and I had it done for $25 at my mechanic. More

by EAWEIN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that we didn't provide a five-star experience. We expect our guests to receive thorough service and I will look into why this issue occurred with your oil change. It's also our goal to provide competitive prices so I appreciate your feedback. If there is anything further that I can do to assist you, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 14, 2022

Good service at a reasonable price. I’ve been a customer since 2002. I can count on Al aHendrickson to do a great job. More

by ALLBRITTONFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 14, 2022 -

Al Hendrickson Toyota responded

Thank you for your many years of business and support! We are thrilled that you can trust our Al Hendrickson Toyota team to deliver excellent service, every visit. Have a wonderful day!

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