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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 19, 2022

I really like the attention in the service area, they treat me very well and the service they do to my car is very fast, I don't have to wait a long time More

by RICARDO-03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Al Hendrickson Toyota responded

Ricardo, thank you for choosing Al Hendrickson Toyota for your service needs! It is terrific to hear that you are always so well taken care of by our team and we look forward to working with you next time. Drive safely!

April 19, 2022

Really upset my prius is only 2 years old and I had to spend over $300 on a new battery. This will definitely affect whether or not I purchase another Toyota More

by GARYPARKS43
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Al Hendrickson Toyota responded

Gary - I'm very sorry that you're upset. I know how frustrating it is to experience issues with your vehicle and I apologize that you had to replace your battery. If there is something my team might have done to improve your experience, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 18, 2022

Jarrett was efficient and got my car taken care of. in a timely manner. I will be returning on a Thursday afternoon again. at 12:00pm More

by VANKAMP
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Al Hendrickson Toyota responded

Thank you for leaving Al Hendrickson Toyota a five-star review! We are glad that Jarrett took excellent care of your vehicle, and we look forward to seeing you back on Thursday. Until then!

April 18, 2022

Very professional people. The reception persons are very kind. The valet is efficient. The wAiting lounge needs to be remodeled. More

by LTORRESSTRAUSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer (service). Carlos Ordoñez (sales), Juan Diaz
Apr 29, 2022 -

Al Hendrickson Toyota responded

We're always happy to receive feedback from our guests! We are actually in the process of improving the waiting lounge so hopefully, it will be done soon. Thank you for sharing how positive our team's professionalism made your visit, and we look forward to your next stop by Al Hendrickson Toyota!

April 17, 2022

Car is now running well, when I turned on the air their was a strange sound but I will continue to monitor. I opened the hood and the corrosion reminisce was still visible but not as much as before. I More

by SPRINGSCO710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Al Hendrickson Toyota responded

We appreciate you taking a moment to provide us with feedback on your recent experience! We're happy to hear your car is running smoothly. If you would like us to look into the sound being emitted from your air vents or assist you with the corrosion under the hood, we would be happy to. Please reach out to me directly if we can assist. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 17, 2022

The service here is always top notch! I never have any issues. Jarrett is the best. Any questions I have he goes above and beyond to ensure I don't leave clueless. Keep up the oustanding More

by khadeejaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Apr 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 17, 2022

Have purchased two vehicles from dealership in the past, never again. Upper management in sales are scam artist do not trust them. On the other hand service dept is great give them 100%. More

by BUILTROD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Morales
Apr 28, 2022 -

Al Hendrickson Toyota responded

While we appreciate the kind words about our service team, the rest of your review is concerning to read. We strive to deliver a seamless purchase experience, and it is disappointing that this has not been better reflected in your time working with us. I would appreciate the chance to speak with you so I can better address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 17, 2022

Dealer lost 3 lugnuts then lied about it saying that I needed to replace all 20 lugnuts because all of them were incorrect for the car, which was imposible because those were the original lugnuts. If they More

by RAUL FIERRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technicians and supervisors
Apr 28, 2022 -

Al Hendrickson Toyota responded

Raul, I apologize if we misplaced the lug nuts on your vehicle and for any miscommunications on the matter. It's also concerning to see your comments regarding our team's honesty. I can assure you we hold ourselves to a higher standard than a one-star experience, and I would like to speak with you directly regarding these concerns. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 02, 2022 -

RAUL FIERRO responded

Hi Norman, I have called your number several times in the past days but I always reach your mailbox. Please let me know when is the best time to call you. Regards, RAUL

May 11, 2022 -

Al Hendrickson Toyota responded

Raul, I apologize you have not been able to reach me but if you can please leave me a message with a good time to reach you, I will call you. Norman Frantz - Service Manager - 954-545-6931

April 17, 2022

Very good service never have any issues. Klaus on of the best fast and very friendly. More

by DENUELANDREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Klaus. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

April 17, 2022

Klaus was awesome. Truck fixed in 1 hour. Technician did great job very quickly. No issues More

by TABERSTEPHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Apr 18, 2022 -

Al Hendrickson Toyota responded

Stephen, we appreciate you sharing how positive Klaus and the team's hard work and efficiency made your experience! Thank you for supporting Al Hendrickson Toyota, and we wish you safe travels until we see you next!

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