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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 25, 2022

for start, there was almost no waiting time in line, and I didn't have an appointment, The service person Evan Kendra was very professional and knowledgeable, finally the service was quick and well done.. More

by SUNNYBOY402
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Apr 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with Evan and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 24, 2022

Klaus as usual was outstanding! He is a great representative of your facility. As usual the service department did what they said they would do when they said it would be done. More

by PROGANJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 25, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 24, 2022

The service technician was very courteous and professional. The wait time was a little more than I expected. More

by SAMRITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing this feedback. I apologize that you were kept waiting and appreciate your patience throughout this process. We hope for an opportunity to deliver a five-star experience in the future! Norman Frantz - Service Manager - 954-545-6931

April 24, 2022

Customer service have an excelent service. Technicians always make a good car inspection. As the work is finished they call you asap More

by DOMMYNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 24, 2022

I am very happy this time,the attending was nice ,fast nice perfect time for me. More

by MR.RESENDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2022 -

Al Hendrickson Toyota responded

Timely and professional service is what we strive to provide! Thanks for the great review of Al Hendrickson Toyota!

April 24, 2022

They were courteous! They took me on time! They addressed any and all issues I had! More

by JJCONNECTION1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Apr 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 24, 2022

Carmelo Armano was very courteous, helpful, and accommodating But the Mechanic not only did not complete everything (the front was fixed but the side was not) I had to argue with him to have it fi More

by RYABENKIYY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmelo Armano, Dexter Marshall
Apr 29, 2022 -

Al Hendrickson Toyota responded

While I'm so glad that Carmelo provided excellent service, I'm concerned by the rest of your feedback. This is not the experience we intend for our customers and I sincerely apologize that you've had to make multiple trips to our dealership. I'd like to ensure that all of your concerns have been properly addressed. Please give me a call when you have a free moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 24, 2022

Good service and honest diagnostics when you brunt the car ti be checked at the services More

by intertrades
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 24, 2022

Awesome job working with our situation and giving us what we needed, fantastic customer service and care. Thank you! More

by ramirezelisa98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos, Jeremy R., Fernando R.
Apr 25, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

April 24, 2022

Every time I go to Al Hendrickson the staff is very helpful and friendly. If I have a question they give me an answer. I recommend it More

by GREIZALEENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Al Hendrickson Toyota responded

We'll always take the time to answer any questions that come up during your service visit, and we're glad to hear our informative care means so much to you. The Al Hendrickson Toyota team is grateful for your business, and we hope to see you again next time you need service!

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