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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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April 26, 2022

Went in for an oil change I had made an appointment for. They told me it was a three hour wait. Why bother to make an appointment then? Way to inconvenience your customers. I won’t be back. More

by janetcioce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Al Hendrickson Toyota responded

Janet - It's very disappointing to hear that we've lost your business. We strive to get our guests back on the road in a timely manner and I apologize that we missed the mark here. We are taking steps to improve efficiency and will keep your feedback in mind moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 26, 2022

They have the best service. They get you in and out while making sure everything is done correctly More

by JECHAVARRIA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you are confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

April 26, 2022

My service adviser was great answered all my questions and very polite. Service was good More

by MURILL_J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 26, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

April 26, 2022

Klaus was extremely helpful! Unforuntaly, his name was not underneath or else I would give him five stars. More

by JDODGE518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 27, 2022 -

Al Hendrickson Toyota responded

We'll be sure to pass along your compliments to Klaus for his outstanding work! We are so grateful for your business at Al Hendrickson Toyota, and we look forward to our next opportunity to go the extra mile for you!

April 26, 2022

The waiting room has coffee, tea and snacks. Thank you very much. See you for the next services... More

by LINDAZAMBRANO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Al Hendrickson Toyota responded

It's lovely to hear that we provide a comfortable place for you to pass the time while we complete your services. Thank you for trusting Al Hendrickson Toyota with your vehicle, and we look forward to working with you again next time, Linda!

Apr 27, 2022 -

LINDAZAMBRANO0 responded

Thank you 😊

April 25, 2022

I didn’t appointment, but how ever, the service was good and quick. I recommend all people . More

by JOSESILVA1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 25, 2022

My car wasn’t clean after service found out that you guys don’t wash the car any longer More

by AMARILIS.MERCEDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Apr 29, 2022 -

Al Hendrickson Toyota responded

Amarilis - I'm sorry that we no longer offer complimentary car washes and if this came as a surprise. I will speak with my team to make sure we are communicating this clearly moving forward. If you have any questions, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 25, 2022

GOOD SERVICE, AND EXCELENT COMUNICATION. GOOD TIME. HENRY WAS A EXCELENT PERSON. I ONLY WANT TO WASH MY CAR AFTER SERVICE More

by CASTILLOALEXA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Al Hendrickson Toyota responded

Thank you for your review! We are glad to hear that you enjoyed working with Henry and we appreciate this feedback as well. Safe driving from our Al Hendrickson Toyota team and hope to see you down the road!

April 25, 2022

Professional People. fast service. inmediate answers to questions or concerns, the sales person who help me choosing my car was extremely patience and helpful. More

by CLAUDIAPOVEDA18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember
Apr 25, 2022 -

Al Hendrickson Toyota responded

Thank you for this fantastic feedback, Claudia! We are delighted to hear that you had a positive car-buying experience and appreciate you taking time to commend our Al Hendrickson Toyota team. Safe travels in your new ride!

April 25, 2022

Excellent services and great communication skills. Will recommended to my family and friends who would like a car More

by KATME70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Apr 26, 2022 -

Al Hendrickson Toyota responded

It makes our day to hear you plan to recommend Al Hendrickson Toyota to friends and family! Thank you for taking a moment to share some positive feedback about your experience, and happy driving!

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