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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,453 Reviews

6,453 Reviews of Al Hendrickson Toyota - Service Center

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May 02, 2022

I brought my car with an alignment problem, Oscar told me that I had to stay with my car to see what problem I had, he made me feel that he cared, thanks Oscar, I am happy with my service More

by carmenvazquez7768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We appreciate your trust in Oscar to take care of you and get the job done right. See you next time here at Al Hendrickson Toyota!

May 02, 2022

Service was great. For a busy Saturday, it was just a cpl of hrs. Carmine took good care of me Again !!! More

by MAREKASTARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Armani
May 02, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate these kind words about the Al Hendrickson Toyota team. See you next time.

May 02, 2022

Service was ok. Once upon a time they use to clean your car before giving it back More

by Jawoleadavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2022

My Experience was excellent. Chris K is the best. He is an asset to you company. Wonderful person More

by coleensmith257
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2022 -

Al Hendrickson Toyota responded

Coleen, we couldn't agree more that Chris is such a valued member of our team. We're so glad you enjoyed working with the Al Hendrickson Toyota team, and we hope you'll continue to rely on us for all your future service needs!

May 01, 2022

Terrible. Not going back. I scheduled an appointment through Al Hendiricks Toyota website and selected the $47 full synthetic oil change to be done. I get ther More

by Boom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Al Hendrickson Toyota responded

I sincerely apologize for the mixup here. We strive to deliver a straightforward service experience for our guests, and it is never our intention to mislead them. I assure you that I will look into this situation immediately to see that your feedback is properly addressed. Lastly, I would appreciate the chance to speak with you so I can help straighten this out. If you are willing to discuss this further, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 01, 2022

Took in my Camry for a rattling noise in the suspension. $180 later, it still rattles. As for sales, went in to look at purchasing a new Camry because of a mailer offering 5000 above book on trade-in. Compl More

by joncav63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo
May 09, 2022 -

Al Hendrickson Toyota responded

This feedback is very disappointing to receive. We strive to provide top-notch service and transparent customer care and I am sorry that we fell short in your experience. If you would like to discuss this further, please don't hesitate to reach out and I will be eager to assist you. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 01, 2022

Wonderful service. I had an appointment and the service department took my car in right away. They called me as soon as my car was ready and everyone was very nice. More

by lHENDON1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
May 02, 2022 -

Al Hendrickson Toyota responded

We're delighted to learn that you had a most pleasant visit, courtesy of our service team. Customer satisfaction is a top priority for us and we'll go to great lengths to ensure that. Thanks for choosing Al Hendrickson Toyota!

May 02, 2022 -

lHENDON1991 responded

I had an appointment and the service department took my car in right away. They called me as soon as my car was ready and everyone was very nice.

May 01, 2022

They do a good job and Jennifer is so kind and helpful with customers now More

by SEWALLNMIMI
Recommend Dealer
Yes
Employees Worked With
Jennifer
May 02, 2022 -

Al Hendrickson Toyota responded

It means a great deal that our commitment to great service stands out to our valued guests! We will happily let Jennifer know you enjoyed working with her during your recent visit with Al Hendrickson Toyota. Take care!

May 01, 2022

They were fast and kind with me. Even they had many cars before me but the agent was always attend More

by NICOLAS.SOTOMAYOR13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
May 02, 2022 -

Al Hendrickson Toyota responded

We're very pleased to hear about your seamless experience with the Al Hendrickson Toyota service team. Thanks for the five stars!

May 01, 2022

Jarret was excellent and he gave excellent service . His company should know they gave an excellent employee and appreciate his excellent customer service and great people person . More

by Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Jarret and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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