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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,030 Reviews

7,031 Reviews of Al Hendrickson Toyota - Service Center

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July 14, 2022

Service tech was not clear at first and did not tell me about the buy one get one oil change until I had paid. And therefore wasn’t given my free oil change. He said it was too late. More

by JOSEDELPINO24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Al Hendrickson Toyota responded

I am very sorry for the mix-up with your oil change coupon. We expected better than a one-star experience, and I would like to make this right. Please give me a call when you can, and we can ensure to improve for you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 14, 2022

We have taken our Toyotas to be repaired at Al Hendrickson Toyota for decades, thanks. More

by ANDREEHAMMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember the name of the lady at the service desk.
Jul 14, 2022 -

Al Hendrickson Toyota responded

Your review is what we love to see! All of us at Al Hendrickson Toyota are honored to have earned your confidence over the years. Thank you for being a loyal customer!

July 14, 2022

Why bother to insist that customers make appointments yet the wait time is still over 3 hours? More

by CIDY21
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Al Hendrickson Toyota responded

I'm sorry your service took longer than anticipated. Our goal is speedy and efficient care, and we'll use your review to ensure we're delivering it. If you'd like to discuss this directly, or if there's anything I can do to help, please be in touch - otherwise, I hope your next visit improves from here. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 14, 2022

The staffs was good and the service was nice too and thank you for the good service More

by VILMA.BRAND10
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jul 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 14, 2022

Oscar seemed rushed when he called me to inform of the recommendations needed to my car and i felt that he did not explain the recommended services. therefore, i chose not to get the additional services s More

by rwarren989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank did a great job servicing my car
Jul 28, 2022 -

Al Hendrickson Toyota responded

We aim for patient, clear communication, so this is disappointing feedback to receive. I will use this review as a learning opportunity for my team, but if you'd like to discuss this, please don't hesitate to be in touch. I'd be glad to address any outstanding questions or concerns you may have. All the best, Norman Frantz - Service Manager - 954-545-6931

July 14, 2022

Very organized an Curtis. And everything was done to specs. I will returned. For my next service. More

by ZAMORA5907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Jul 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Curtis. Drive safely, and we are looking forward to seeing you back at Al Hendrickson Toyota!

July 14, 2022

fantastic service, did not wait long, deas a pleasure is alwayling with Chris is always a pleaure More

by STARALINA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 14, 2022

Best auto service in town. This is my 4th Corolla from al Hendrickson. I always go there for service. I want to buy a new car but prices of new car are too high😔. As soon as I More

by NIZARDAJANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Al Hendrickson Toyota responded

We are blushing! It's an honor to deliver exceptional service that's earned Al Hendrickson Toyota your confidence. We hope to work with you again soon!

July 14, 2022

Very professional,very patient,always finish the work on the time they said it would take,there customer service is the best 👍👍 More

by PAULETTEMCNAB23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Al Hendrickson Toyota responded

This is the kind of feedback that lets us know we're making all the right moves. Thanks for being a fan of Al Hendrickson Toyota!

Jul 14, 2022 -

PAULETTEMCNAB23 responded

They are the best

July 14, 2022

Wasn’t called with update on my SUV, or even when to pickup so I went anyway and it was parked under a tree full of bird feces… also I’m not satisfied with the way its running 👎🏼👎🏼👎🏼 More

by TJ.7336
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Don’t exactly remember his name I believe CHRIS
Jul 28, 2022 -

Al Hendrickson Toyota responded

We understand the importance of meticulous and attentive care, so as you can imagine, this feedback is concerning. I apologize for the state your car was left and know how disappointing it is to run into unexpected repairs. Would you mind giving me a call at 954-545-6931 when time allows? I'd like to try and make things right. Norman Frantz - Service Manager

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