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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,030 Reviews

7,030 Reviews of Al Hendrickson Toyota - Service Center

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July 16, 2022

I had an excellent experience. Chris explained the process to me and connected me with the mechanic to explain the issues. More

by SRARGOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Al Hendrickson Toyota responded

Thanks so much for the positive rating and review! We appreciate your support and feedback of us here at Al Hendrickson Toyota. We will be sure to pass your kind words along to Chris.

July 15, 2022

Service was excellent! The technician provided details about my car needs and gave my good advice. The staff was great! More

by BEGGSLYNCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burt
Jul 15, 2022 -

Al Hendrickson Toyota responded

We're happy that you're happy! Thanks for trusting the Al Hendrickson Toyota team to get the job done. Have a great day!

July 15, 2022

I dropped off the car a Tuesday and didn’t receive it back till the following Monday. The front grill had to changed and apparently the painter left the job and my car unfinished. However, Mr Leporte was More

by garvingm
Recommend Dealer
No
Employees Worked With
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Al Hendrickson Toyota responded

While I love hearing how Mr. Leporte was able to assist you, I apologize that your vehicle wasn't returned in a satisfactory condition. Your frustration is understandable, and I will address this feedback with my team to understand where we went wrong here. In the meantime, if there is anything I can do to earn back your trust, please give me a call. Best, Norman Frantz - Service Manager - 954-545-6931

July 15, 2022

Jarrett was EXCELLENT! !! Super professional, right to the point and very thorough. Will come back! More

by DAVID.PRITCHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Al Hendrickson Toyota responded

Woohoo! Jarrett will be thrilled to hear how much you appreciated his marvelous customer service. We can't wait to see you again at Al Hendrickson Toyota!

Jul 15, 2022 -

DAVID.PRITCHARD responded

Yup! Awesomeness all around - Thanks Again!!!

July 15, 2022

Mr Jaret Elder was very polite and professional. He greeted me with a smile and took the information needed to service my car promptly. More

by MANILAMFM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Al Hendrickson Toyota responded

Thank you for stopping by to leave this wonderful review of your service experience at Al Hendrickson Toyota! Come back anytime.

July 15, 2022

Everything and everyone is awesome love the customer service department everyone is nice and helpful. More

by HINESERICKA37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Al Hendrickson Toyota responded

Thank you for the awesome compliments! All of us at Al Hendrickson Toyota appreciate your business and hope to see you again.

July 15, 2022

It took 4 hours for an oil change with an appointment. The advisor was supposed to be Carmelo but he was out so the guy Who helped me was very unprofessional and not very helpful. More

by Jewels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Junior Charles
Jul 28, 2022 -

Al Hendrickson Toyota responded

Jewels, I am very sorry for the delay with your most recent service visit and if our team left the wrong impression. I understand this is frustrating, and I apologize for any inconvenience. I will share this feedback with my team to ensure we can improve our wait times moving forward. If there is anything else I can do to ensure a five-star experience moving forward, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 15, 2022

Awesome service as usual. Always meet our exceed my expectations. This is why Al Hendrickson is my only stop for all my tundras needs. Thanks Al. More

by DHOLMESFLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
Jul 17, 2022 -

Al Hendrickson Toyota responded

Wow, we are blushing! We're thrilled our team welcomed you back with the outstanding service you've come to expect at Al Hendrickson Toyota. It's an honor to have earned your confidence. Thanks for being a loyal customer!

July 14, 2022

The dealership is OK, but we have had ,too many problems, with this Nissan Roque, which I don't think, that they did a full inspection of this vehicle. The only person, that has been fantastic, on correcting More

by RROB1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Al Hendrickson Toyota responded

Thank you for the review and feedback. We are happy that Chris has been helpful and has delivered a 5 star experience! We are sorry that you didn't have a top-notch experience during your most recent visit. We appreciate your comments, and if we can do anything further to assist you, please let us know. Norman Frantz - Service Manager - 954-545-6931

July 14, 2022

Service tech was not clear at first and did not tell me about the buy one get one oil change until I had paid. And therefore wasn’t given my free oil change. He said it was too late. More

by JOSEDELPINO24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Al Hendrickson Toyota responded

I am very sorry for the mix-up with your oil change coupon. We expected better than a one-star experience, and I would like to make this right. Please give me a call when you can, and we can ensure to improve for you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

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