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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,018 Reviews

7,018 Reviews of Al Hendrickson Toyota - Service Center

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August 03, 2022

Would be great if the service done for my car came with car wash . I’d be so happy . More

by GENSTIR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I forgot name
Aug 06, 2022 -

Al Hendrickson Toyota responded

Thank you for your review. While we're glad to have earned your 5 stars, we're sorry to have disappointed you by not offering a complimentary car wash. I appreciate your feedback and will pass it along to the rest of the team. Please let me know if I can help with anything else. Have a wonderful day! Norman Frantz - Service Manager - 954-545-6931

August 03, 2022

Henry Delgado is excellent has been taking care of all our vehicles for years. Great service. More

by ALEXNAHAR.FPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
Aug 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Henry delivered such a successful service experience. Safe travels, and we hope to see you back at Al Hendrickson Toyota!

August 03, 2022

Mr. Klaus the best, I noticed how he converse qith the customers, he very genuine. At Al Hendrickson the wait time is worth waiting for. Thank you Mr.Klaus you're the best More

by MSKANGAROO03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Aug 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! Hearing that you had a successful service experience working with Klaus and the Al Hendrickson Toyota team made our day. Drive safely, and we hope to see you back again down the road!

August 03, 2022

cris is very help full and very knowledgable and knowss his product and customer well More

by ROGER41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the review, Roger! We're glad that our team was knowledgeable and informative. We appreciate your kind words, and if there's anything we can do to improve your 3 star rating. Norman Frantz - Service Manager - 954-545-6931

August 03, 2022

This time they have done a great service and need to be recognized. Thanks Mr Jarrett for always being so kind.See you in about 5k miles! Thank you Mr Herman, from shuttle service for driving me home and b More

by Sebastian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We are happy to hear that Jarrett took excellent care of your vehicle in a timely way. See you again next time here at Al Hendrickson Toyota!

August 03, 2022

I brought my vehicle in to check up on a service and although they were a bit busy they took my car in right there and serviced it within 2 hours I was very happy with Oscar he was amazing getting that More

by justin.devlieger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Al Hendrickson Toyota responded

Hi Justin - Thank you for sharing your great review of Oscar and the team! We appreciate your business and we hope to welcome you back to Al Hendrickson Toyota for your future services. Drive safely!

August 03, 2022

I needed to get my sunvisor replaced, and the experience was fine. Brought it in for the first time to figure out the issue and then brought it in the second time to have it replaced. More

by JUPITERBRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We are glad to hear that the team worked hard to assist you and take care of your vehicle. Let us know if there is anything else we can do to improve your experience. Norman Frantz - Service Manager - 954-545-6931

August 03, 2022

Requested repairs not done as stated. Mechanic stated 4-6 hours to replace intake valve, offered to add spark plug tune up as engine would be out. Charged for both services. Intake valve More

by DFERGUSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

It's concerning to see this feedback, and I apologize for any miscommunications or mix-ups regarding your services. This is not the experience we strive for, and I would like to better understand your corners to make this right. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 01, 2022

After fifteen years is hard to believe the lack of customer service observed during my recent visit. Ignoring people patiently waiting on line is very denigrating and speaks volumes about professiona More

by Germrv
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
All
Aug 06, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on providing attentive and professional customer care for our guests and it's hard to hear that we let you down. I will be discussing this feedback with my team in an effort to improve for future guests. It's clear you're upset, and I would like to make things right. Please give me a call when time allows. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 01, 2022

I recently had my 2019 RAV4 serviced at Al Hendrickson Toyota, and my go-to service person is Klaus Cobb. Klaus always gives me outstanding, honest service. I appreciate his integrity and follow-up. I cou More

by davidh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Aug 01, 2022 -

Al Hendrickson Toyota responded

We are thrilled to hear you enjoy working with Klaus at Al Hendrickson Toyota. We will be sure to tell him you say thanks. Thank you for the 5-stars, and come by anytime!

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