Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,015 Reviews

7,015 Reviews of Al Hendrickson Toyota - Service Center

Sort by
August 06, 2022

After paying 3,100 dollars, I return back due to another issues related to the same issue of the AC and was told that it was not their problem because the car is 10 years old. I was treated no respect and More

by lamarre.sheila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fabio service manager and Eric service director
Aug 28, 2022 -

Al Hendrickson Toyota responded

Sheila, I am sorry to read this feedback. We want the most for our guests, and it is concerning that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

August 05, 2022

Although the service received on July 16 was great the follow up not so much. A part was ordered for my car but as of August 5 have Noel’s heard from anyone regarding the status of the part ordered and un More

by Eojamio2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

While I'm glad you're pleased with the service you received, I'm sorry our communication has left you wanting more. I will discuss this review with my team so we can work to improve our follow-up time, but in the meantime, please consider giving me a call. I am eager to provide an update but am unable to determine your contact details from this review. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 04, 2022

where to begin? I just got tires from you guys about five months ago and I was told I had a warranty for any mail or leak in the tire. You guys lied and said I do no More

by BRYANTJ0906
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 06, 2022 -

Al Hendrickson Toyota responded

This feedback is concerning and I apologize for the trouble you've had with your vehicle as well as the trouble you've had trying to reach our team. We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. In the meantime, I would appreciate a chance to step in and see that your concerns are properly addressed. Would you consider giving me a call? Norman Frantz - Service Manager - 954-545-6931

August 04, 2022

They have a good customer service. They always work at the time set they said. More

by CARLO19MP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Al Hendrickson Toyota responded

Thank you for trusting our team with your service needs! We appreciate your business and we hope to welcome you back to Al Hendrickson Toyota in the future. Drive safely!

August 04, 2022

Excellent and quick service. Will never go anywhere else it was an emergency and I didn’t have an appointment yet they still took me in and got me out quickly More

by lauramrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan kendra
Aug 04, 2022 -

Al Hendrickson Toyota responded

We're so glad we could accommodate your needs with timely service in an emergency. All of us at Al Hendrickson Toyota are honored to have earned your trust and look forward to working with you again!

August 04, 2022

Klaus for very sharp and efficient, great service with him! I WILL RECOMMEND HIM TO MY FRIENDS More

by LEIELES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
KLAUS COBB
Aug 04, 2022 -

Al Hendrickson Toyota responded

Thank you for the five-star review for Al Hendrickson Toyota and for giving a shoutout to Klaus. We'll give him kudos for his efficient service. Talk soon!

August 04, 2022

I Waited to long for a oil change and I had an appointment. They need to work faster. More

by DIRIHUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wesner Larose
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
Aug 06, 2022 -

Al Hendrickson Toyota responded

I'm sorry your service took longer than anticipated. We'll use this feedback in our constant process of self-evaluation, but if you'd like to share anything further, please be in touch. I hope your next visit with us is a step above. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 03, 2022

Would be great if the service done for my car came with car wash . I’d be so happy . More

by GENSTIR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I forgot name
Aug 06, 2022 -

Al Hendrickson Toyota responded

Thank you for your review. While we're glad to have earned your 5 stars, we're sorry to have disappointed you by not offering a complimentary car wash. I appreciate your feedback and will pass it along to the rest of the team. Please let me know if I can help with anything else. Have a wonderful day! Norman Frantz - Service Manager - 954-545-6931

August 03, 2022

Henry Delgado is excellent has been taking care of all our vehicles for years. Great service. More

by ALEXNAHAR.FPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
Aug 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that Henry delivered such a successful service experience. Safe travels, and we hope to see you back at Al Hendrickson Toyota!

August 03, 2022

Mr. Klaus the best, I noticed how he converse qith the customers, he very genuine. At Al Hendrickson the wait time is worth waiting for. Thank you Mr.Klaus you're the best More

by MSKANGAROO03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Aug 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! Hearing that you had a successful service experience working with Klaus and the Al Hendrickson Toyota team made our day. Drive safely, and we hope to see you back again down the road!

...
203
...