Al Hendrickson Toyota - Service Center

Jessica, it’s the best she helped me a lot perfect service I recommend her to my friends who used Toyota Hendrickson service I recommend her to my friends who used Toyota Hendrickson More

These people are the shadiest of the shadiest. I purchased a car there on Sunday, December 29th, 2024. The next day, the sales guy called and asked for my social and identification saying the bank I purchased a car there on Sunday, December 29th, 2024. The next day, the sales guy called and asked for my social and identification saying the bank needs it. I was a little concerned. I called the finance guy and he asked me to send it to his email because it’s encrypted. I did. 2 weeks after the sale I went back to the dealer to use one of the services I had purchased with the car. It’s supposed to be a service where they clean the car. I went and no one in the service center knew anything about it. They gave me the run around. They finally cleaned the car, but it was nothing special as they had advertised. It was the bare minimum. The car still had stains on the leather after they were done cleaning it. 1 month later, I went back to get my tags that should have been in the mail. I asked for a sales manager, whom I thought should be able to help me. Instead, I was given the run around by the sales manager there. I asked him for my sales agreement and it seems they weren’t happy. From my visit there, I understand that my contract which was originally with Fernando Rodriguez was with Marcos. Who is Marco? I didn’t work with Marco. I understand that it’s showing that I e-signed. No I didn’t. I did the transaction in person. I’ve been asking for the sales agreement and Fernando Rodriguez gave me an empty flash drive. He has been giving me the runaround since I became aware of the fowl practice with my file. Why is the total loan payment different than what was previously outlined? Why is the due date for the payments different than what was previously outlined? I could go on and on about my experience here. It’s only been 1 month. 1. They don’t show you all the numbers and add on warranties you don’t need. They sell it as a part of the car price and pretend like you cannot take it off. 2. They give you the sales agreement on a flash drive so you don’t see all the numbers until it’s too late. I need answers. More

Four hours for an oil change, they broke a bolt and then tried to charge me to repair it, and they also left oil all over my car. I emailed the service manager and the GM and got no feedback tried to charge me to repair it, and they also left oil all over my car. I emailed the service manager and the GM and got no feedback More

Had to go through a 3 hour wait even though I scheduled an appointment to avoid a wait time. an appointment to avoid a wait time. More

Long wait for oil change and tire pressure. Appointment was 11:15am I pickup after 4pm. Shuttle servce was great took me home and brought me back but the plan was to wait for my car I wasnt to Appointment was 11:15am I pickup after 4pm. Shuttle servce was great took me home and brought me back but the plan was to wait for my car I wasnt told it would take 6 hours. Lost a whole day. More

Tiene un buen servicio son amables te explican detalladamente lo gue se ltiene gue haser detalladamente lo gue se ltiene gue haser More

Excellent Customer Service from Jarrett Elder! Brought my car in and everything was taken care of without issue. Brought my car in and everything was taken care of without issue. More

The customer service representative Chris L was excellent in providing details of what needed to be worked on in providing details of what needed to be worked on More

Klaus always provides attentive, as soon as possible service. I get speedy estimates by text when vehicle in for repairs and good estimates of time rewired to get the job. I am very satisfied with the service. I get speedy estimates by text when vehicle in for repairs and good estimates of time rewired to get the job. I am very satisfied with the quality of work done and the timeliness. I do work out in advance what is a good dsy the get the fastest service. More

It was a seamless experience from the time that I got there to the time I left there to the time I left More