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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,014 Reviews

7,014 Reviews of Al Hendrickson Toyota - Service Center

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August 15, 2022

Thanks for your service and I appreciate your staff. My appointment was handled in a timely manner. Would recommend your facility to family and friends More

by DARLENEHINES28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Al Hendrickson Toyota responded

Darlene, thank you for the great review! We are so glad to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

August 15, 2022

Quick and easy. Service representative was professional and courteous. All work completed to our satisfaction. More

by STU.SCHIFFMAN
Recommend Dealer
Yes
Employees Worked With
Klaus
Aug 15, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

August 15, 2022

I have always had good results with this dealership and I would recommend them to anyone - they always do a good job. More

by JJORDON49
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Al Hendrickson Toyota responded

It makes our day to hear you always have a good experience with our team at Al Hendrickson Toyota! Thank you for your business, and we hope to see you again!

August 15, 2022

I arrived 15 minutes early and was greeted by a gentleman who took my info. At that point I was directed to Mr. Henry Delgado at the service desk. I was attended to right away. I appreciate the professiona More

by ZIMRI
Customer Service
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Al Hendrickson Toyota responded

Prompt and attentive service is what we strive for here at Al Hendrickson Toyota, and we are delighted to see this reflected in your experience with Henry and the team! Thank you for the 5-stars, and have a great day!

August 15, 2022

The appointment has been well handled by the Advisor who provided all information to me. He was very professional and respectful. I truly appreciate his management skills and he went above and beyond. More

by PATOTO27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Al Hendrickson Toyota responded

Thank you so much for taking the time to write Al Hendrickson Toyota a five-star review! We are glad that our team was professional and respectful. Until next time!

August 15, 2022

Klaus Cobb my service manger always goes above and beyond when I bring my car for service. . We have become good friends over the years and this is what being part of the Hendrickson family means. More

by DAVIDJELONEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Aug 16, 2022 -

Al Hendrickson Toyota responded

Your review is everything we hope to see, David! We're absolutely thrilled Klaus has consistently delivered outstanding service that's earned your trust. From your Al Hendrickson Toyota family, drive safely and we'll see you next time!

August 15, 2022

I don’t recommend AL Hendrickson Toyota for anything. Probably there’s just a couple people that actually treat customers in a good way, and that goes for sales and service. More

by Ram Rebel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Coxwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Veiga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Butterfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Saint Fleur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Anghel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall, Fernando Rodriguez
Aug 28, 2022 -

Al Hendrickson Toyota responded

I'm sincerely sorry to hear our team has left a negative impression. While I recognize you're upset, I'd greatly appreciate the chance to connect and learn how we've let you down. It will help us improve moving forward and give us the chance to turn your experience around. I hope to hear from you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

August 14, 2022

I HAD AN APPOINTMENT TO THE DEALERSHIP WITH SERVICE ADVISER HENRY DELGADO, AND I WAS ONLY AT THE DEALERSHIP FOR ABOUT ONE HOUR. More

by silberfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Henry and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Aug 15, 2022 -

silberfeld responded

WILL BE BACK WITHIN 6 MONTHS!!

August 14, 2022

The staff are excellent, people who work there are very kind and friendly I will recommend my friends and family to them I know for fact they will be happy. More

by JEANJ146
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Jean! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

August 14, 2022

Came in at 7am … said gm twice no one answered. Picked up my car later and these tech with the large hat was very rude said he could not help me if I did not know who my service guy’s name was. A More

by LUCILU323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Al Hendrickson Toyota responded

This is a concerning review to read, and I do sincerely apologize for any confusion that occurred here. I assure you that we will use this as a learning experience and ensure we improve our process going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Norman Frantz - Service Manager - 954-545-6931

Aug 29, 2022 -

LUCILU323 responded

Thanks for your response Mr. Frantz. Sometimes employees don't realize that the customers and referrals keep the business afloat. A bad survey does have a negative impact on a business. Thanks again! Lucille

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