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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,014 Reviews

7,014 Reviews of Al Hendrickson Toyota - Service Center

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August 18, 2022

Needed a regular service for my car. They were quick, didn't have to pay for anything, and they gave me a shuttle home and back. Really great job. More

by DANIEL.BRIZUELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-star review, Daniel! All of us at Al Hendrickson Toyota are thrilled your service visit went smoothly. Take care!

August 18, 2022

I was there for the performance of a simple, 18-month visual inspection of my 2021 Corolla. The service agent was friendly and efficient and the service was completed quickly. More

by THATIRISHFELLOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-stars and shoutout to our team at Al Hendrickson Toyota! Safe driving in your 2021 Toyota Corolla.

August 18, 2022

Charles was very efficient & got us in & out in about 2 hours for the 6-month check-up. Charles was always there when I drove by with a minor problem or question. A free wash & vacuum would, not hurt when More

by ROSENFELDALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Charles
Aug 28, 2022 -

Al Hendrickson Toyota responded

Thank you for taking a moment to share your kind regards for Charles! The Al Hendrickson Toyota team is glad you have a trusted service center to bring your vehicle to. We also appreciate your feedback and will be sure to share it with our team. Until next time!

August 18, 2022

Worsts the guy do my appointment worsts worsts worst worst worst. I call the service manager no one answer me I leave a message never call me back. More

by JAYAR_WANTA1978
Customer Service
Recommend Dealer
No
Employees Worked With
Its not on the picture
Aug 28, 2022 -

Al Hendrickson Toyota responded

It's disappointing to see you are upset with your experience, and I apologize for our lack of communication. I would really appreciate the opportunity to make things right for you. If you're willing, I would love to get a bit more information about your experience to see if there is anything I can do to help. I will not be able to find your number with the username provided, so please reach out to me directly at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 18, 2022

The mechanic messed up with my sticker on the left corner of my driver side said I’m doing 1800 miles on January 2023 how that be are they really change my oil or just top it off ?!!! More

by SUWANNADORMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Aug 28, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that you're frustrated. We aim for best-in-class service, and I apologize that we lost your confidence in our work. I'd be happy to speak with you about these concerns and get you the correct sticker. Please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 17, 2022

I had a unscheduled service do to a nail in my tire. The service department not only fixed my issue but did my maintenance follow up. Everyone was professional and handled it right on the spot . More

by INKKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Coxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann, Denise R
Aug 18, 2022 -

Al Hendrickson Toyota responded

We're thrilled our team made your service experience a total success! Thanks for choosing Al Hendrickson Toyota. Drive safely, and we hope to see you again down the road!

August 17, 2022

I got multiple calls from you telling me I was due for an oil change only to get there and be told that I don’t need it except once a year! More

by JENNIFERROSS4329
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Al Hendrickson Toyota responded

Jennifer, I am very sorry for the mix-up with your following oil change. It's disappointing that we fell short of our five-star expectations, but I will be sure to address this feedback with my team to ensure mistakes like this don't happen moving forward. If you have any ongoing questions, please don't hesitate to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 17, 2022

Klaus is a great service advisor. He is always honest and easy to work with. More

by TBLANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Aug 18, 2022 -

Al Hendrickson Toyota responded

Providing excellent service is our top priority and we're overjoyed Klaus has consistently hit the mark! Thanks for sharing your appreciation and supporting Al Hendrickson Toyota!

August 16, 2022

This has been the worst dealership that I have visited. Costumer service is nothing but good. Manager of auto parts is the rudest person that treat my husband in the dealer. More

by YUMIKOARAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Al Hendrickson Toyota responded

Yumiko, as you can imagine, this is worrying to hear. I want to better understand how we've let you down so we can ensure we prevent similar situations moving forward. Please get in touch, if you are willing - I will look for your contact details in the meantime. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 16, 2022

Very professional, friendly staff. Klaus Cobb , Chris La Porte in service are extremely helpful and efficient. More

by Harp1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
Aug 16, 2022 -

Al Hendrickson Toyota responded

Thank you for the glowing review and for giving Klaus and Chris a shout-out! The whole Al Hendrickson Toyota team appreciates your support. Take care!

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