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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,013 Reviews

7,013 Reviews of Al Hendrickson Toyota - Service Center

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August 20, 2022

Good morning your service was excellent i was taken care of in a timely manner More

by ARTKRAUSS
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We are happy to hear that the Al Hendrickson Toyota team worked hard to assist you, see you again next time!

August 20, 2022

My car became undrivable about 1 1/2 mile south of the dealership. I walked to the dealership, told them what was wrong and gave them my key. They had the car towed and set me up with a rental. The nex More

by JAMESQUIVEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Al Hendrickson Toyota responded

I would like to first apologize for not greeting you upon your arrival. I am also very grateful for your willingness to share the positive aspects of your visit. Thank you for trusting the Al Hendrickson Toyota team to get the job done. It was a pleasure servicing your vehicle, and I look forward to earning those five stars next time. Kind regards, Norman Frantz - Service Manager - 954-545-6931

August 20, 2022

The only thing that could be better is wait time. Nearly four hours for an oil change was the longest ever. Otherwise, all went great and I'll be a new regular customer for my service. Very pleased w More

by olga.gendlina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Al Hendrickson Toyota responded

Olga, I apologize that your service visit took longer than expected, but we do appreciate your patience. Thank you for sharing and supporting Jeff. The Al Hendrickson Toyota team looks forward to seeing you back next time. Drive safe!

August 20, 2022

Be more respectful to everyone time and money. Better service counter help and please offer the extra promotions to everyone not because some one looks like the service staff. More

by TONIROSS05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Al Hendrickson Toyota responded

I am sorry to see that you're upset. We aim for excellent customer service, and I regret that we let you down. We will discuss this feedback with the team and I invite your call if there is anything further I can do for you. Thanks, Norman Frantz - Service Manager - 954-545-6931

August 20, 2022

What a great experience for myself and my daughter. Top notch service and professionalism. Would recommend!! More

by Tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Armano Eric Silcox
Aug 22, 2022 -

Al Hendrickson Toyota responded

Your recommendation means a lot to all of us at Al Hendrickson Toyota, Tony! Thank you!

August 19, 2022

The service staff were very friendly and professional. I will only service my car at there because I never feel force to do anything. More

by yvenise3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer from the service department was great.
Aug 19, 2022 -

Al Hendrickson Toyota responded

Our goal here at Al Hendrickson Toyota is to provide friendly and professional service, so the team will be ecstatic to receive your kudos. Thank you for being a loyal customer!

August 19, 2022

We had to have our truck / work vehicle towed to Al Hendrickson Toyota last night. I new that it was in safe hands with Chris K. he reached me immediately this morning to tell us that the repairs were More

by CALEXANDRICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2022 -

Al Hendrickson Toyota responded

Your review is music to our ears! We're so glad Chris demonstrated our commitment to excellent service. Thanks for trusting Al Hendrickson Toyota with your maintenance needs!

August 19, 2022

Oscar Vizcarra is Fantastic! And so are teh mechanics and technicians. Thank you so much More

by rosemaryb9943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Al Hendrickson Toyota responded

Thanks for sharing your appreciation of Oscar and the rest of the team! We hope to work with you again at Al Hendrickson Toyota!

August 19, 2022

I pulled in at the service center at around 0930 and left pass 1345. For a tire change service... not Quite satisfying. More

by ORCHIDHEAVEN4192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on exceptional service and we want to apologize that you were kept waiting. This certainly sounds like a frustrating experience and we will keep this feedback in mind and work towards improving for future guests. If there is anything else you'd like to discuss, I welcome you to get in touch. Norman Frantz - Service Manager - 954-545-6931

August 18, 2022

Needed a regular service for my car. They were quick, didn't have to pay for anything, and they gave me a shuttle home and back. Really great job. More

by DANIEL.BRIZUELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-star review, Daniel! All of us at Al Hendrickson Toyota are thrilled your service visit went smoothly. Take care!

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