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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,453 Reviews

6,453 Reviews of Al Hendrickson Toyota - Service Center

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May 22, 2022

Evan told me that I am not guaranteed to get picked up from home, that I have to wait for 1 1/2 her for the car. Then he left for the day and did not even tell me that he was going to be there when I com More

by WENDYCL31
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tchener and Bernard sales dpt 5 stars
May 31, 2022 -

Al Hendrickson Toyota responded

Wendy, I am sorry to read this review. It is our goal to deliver a seamless and communicative service experience for our guests, and it is disappointing that we left the wrong impression. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or better your time working with us, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 22, 2022

Very efficient professional experience with Al Hendricson been getting my car maintenance there for pass year am a very satisfied customer. More

by ANNAMATAMORO834
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 22, 2022

Very professional service staff, very patient and polite. Always called when work was completed and very easy checkout More

by Harp1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klauss
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 22, 2022

Everything went smooth during my visit. The tech was very polite and responsive. Thank you for your hard work! More

by jenny_2101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the five-star review for Al Hendrickson Toyota! We are glad that everything went smoothly and that our team provided wonderful customer service. Until next time!

May 22, 2022

Excellent Fast ,clean, friendly Great job and more. We have 2 cars. Because they are the best!!! More

by LUZMONICA30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back next time!

May 21, 2022

I got home and noticed that my navigation was disconnected and car was scratched near where they worked. I called and left 3 messages No one picked up phones. Wry disappointed with your help. Y More

by SGOOD1700
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Evan
May 31, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear about this experience. We are in the process of hiring more people so that we can eliminate these concerns. In the meantime, I would like to help, so please call me at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931 or 954-545-6933

May 21, 2022

Oscar keeps me coming back, very professional and his customer service is excellent and a pleasurable experience More

by GAILWILETZKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review about Oscar! All of us at Al Hendrickson Toyota are grateful to have you as a customer. Safe driving!

May 21, 2022

I feel comfortable with the staff. They always treat me well. Fantastic personal and friendly More

by GMONYINDAHOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022 -

Al Hendrickson Toyota responded

Reviews like these make our day! Thank you so much for supporting Al Hendrickson Toyota and we'll see you next time!

May 21, 2022

I like this dealership because the people is very nice and professional in the work. More

by LERIJIMENEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

May 21, 2022

I always go to Klauss. He is the best service advisor. Always quick and accommodating and honest More

by glazedm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klauss
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Kalus. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

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