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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,012 Reviews

7,013 Reviews of Al Hendrickson Toyota - Service Center

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August 24, 2022

Fast no no nonsense and respectful. Thanks you very much and I will be back More

by bm3w691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Al Hendrickson Toyota responded

We are proud to have earned your continued business and your great review! Thank you for choosing Al Hendrickson Toyota for your service needs, we look forward to your next visit.

August 24, 2022

Excellent job by jared - He is very job oriented, he concentrated in his work and do good job More

by miguelaperezrobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Al Hendrickson Toyota responded

Thank you for the 5-stars and shoutout to Jared's high-quality service! All of us at Al Hendrickson Toyota hope you have a wonderful day.

August 24, 2022

Carmilo was a great listening and very kind. Also he took the time to listen my request and explain me about what to do. I have no clue about cars but he kindly explain me thinks that I don’t Kn More

by ALLES.ONLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmilo
Aug 24, 2022 -

Al Hendrickson Toyota responded

We are delighted that you were so well taken care of! Thank you for choosing Al Hendrickson Toyota, we will be sure to pass along your feedback. Have a wonderful day!

August 24, 2022

Had a 10 am appointment, vehicle did not go into shop until 12:10 pm, what’s the point! Also vehicle was just washed mechanic while closing hood left hand prints, poor. More

by semipro7
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Al Hendrickson Toyota responded

I sincerely apologize your wait was longer than anticipated and that you're unhappy with the way your vehicle was returned to you. This isn't the feedback we want to hear. I will share this review with my team in our constant effort to improve, but I also want to make this right however I can. Please give me a call, time permitting - my contact details are listed here. Best, Norman Frantz - Service Manager - 954-545-6931

August 24, 2022

I think the customer service at front desk the technician is good maybe most of them are excellent as well as the mechanic staff The shuttle service is poor the guys always complaining that they are on tops More

by MANUEL UNGARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Al Hendrickson Toyota responded

Manuel, I am very sorry for our lack of communication, for not picking you up, and for any mix-ups here. Customer service is our priority, and it's disappointing that we fell short of our five-star standards. I will share this information with my team to help us improve moving forward. If you would like to further discuss your concerns with me, please don't hesitate to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

Sep 11, 2022 -

MANUEL UNGARO responded

Norman Fritz It is no only the not picking me up,, As I said quality control ( it is unexistent or maybe not effective) My point is ; That after you guys render the service my was given back to me with many missing issues; Let’s say my Toyota was supposed to get the battery service and change the terminals they didn’t The fluid let’s say the brake Tank never was filled How would I know they refilled the coolant or the power steering fluids? Did they check the tires and rotated them? I’m not sure now Please Mr Fritz I’d like to come to your office and see if They can render my auto a better service this time Thank you Txt me 954-531-5315 Manuel Ungaro

Sep 18, 2022 -

Al Hendrickson Toyota responded

Manuel, please come in and see me, I am off on Thursdays but any one of the Managers will be able to help you out if I am not in the office. Thank you, Norman Frantz- Service Manager

August 24, 2022

Jarrett Elder was very pleasant and knowledgeable. He was more than happy to assist me and explained all the work my vehicle needed in detail. More

by MARIEPABON70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 23, 2022

Al Hendrixon Toyota in my opinion provided the best service in south Florida. the team at the service desk is extremely helpful and respectful, they always go the extra mile for the customers and put a More

by javierprado74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Veiga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Al Hendrickson Toyota responded

Wow! What a great review. Thank you for choosing Al Hendrickson Toyota for your vehicle needs, and we look forward to your next service visit!

August 23, 2022

I am always pleased with this dealership. Always a great experience. They take care of their customers. More

by Hgh
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilnord Charles , Fernando Rodriguez
Aug 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

August 23, 2022

Very helpful service advisors. Great convenient location. Knowledgeable and trustworthy staff. Always recommend to family and friends. More

by dwaite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

August 23, 2022

It is a good place to have your vehicle service. I would recommend my family and friends have their vehicles service by the dealer! More

by 67LORNAT
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Al Hendrickson Toyota responded

Thanks for supporting Al Hendrickson Toyota! We appreciate your positive review and recommendation. Have a great day!

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