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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,453 Reviews

6,453 Reviews of Al Hendrickson Toyota - Service Center

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May 24, 2022

I am happy they did a good job… thank you…… I will recommend this dealer More

by Jairo alonso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the review, Jairo. We appreciate your kind words about the Al Hendrickson Toyota team. Thanks for trusting us to get the job done right!

May 25, 2022 -

Jairo alonso responded

the best publicity… it's a good job

May 23, 2022

Yes I will recommend this to my family friends coworkers this dealership is the best customer service is wonderful the service desk is wonderful people are so nice and pleasant there it was a great experien More

by vincentruiz857
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wesner Larose
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Al Hendrickson Toyota responded

This is a great review, thank you for sharing! We're glad that you had a nice visit to Al Hendrickson Toyota! See you next time.

May 23, 2022 -

vincentruiz857 responded

Again it was a pleasure buying a new vehicle from Hendrickson I definitely will tell my family and friends

May 23, 2022

It was a clean service for my car and they even reinstalled a lose plastic panel that was coming off from under my car that I didn’t even notice. Awesome job highly recommend. More

by A.ARTEAGA3996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 23, 2022

Pleasant, professional and on time. They said it would take an hour and they were exactly right. More

by jbf1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Al Hendrickson Toyota responded

We are thrilled that our team could deliver an efficient, top-notch experience for you! Thank you for taking your business to Al Hendrickson Toyota and for stopping by to share your feedback. We hope to welcome you back for your future service needs!

May 23, 2022

I spent two hours waiting. When my car was finally finished being serviced no one came and let me know that it was finished. I had to walk outside and speak with the employee i More

by herveline.s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh?
May 31, 2022 -

Al Hendrickson Toyota responded

I am very sorry that it took longer than expected to complete your vehicle's services. I would also like to apologize for our lack of communication. This is not the five-star service we pride ourselves on and it's disappointing that we've let you down. I will share this feedback with my team and if you would like to discuss any additional concerns please feel free to reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 23, 2022

The service at this dealer is time efficient(they want to get you thru the door and out) but whether they actually do the job is another story. My service was for tire rotation and air filter was incomplete. More

by Joany Vazquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Al Hendrickson Toyota responded

Joany, this feedback is very disappointing to read. It is our goal to deliver straightforward service for our guests, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 22, 2022

It’s always a pleasure to see Klaus when we service our Toyota. Very professional, courteous & thoroughly explains what’s needed immediately & what isn’t a priority at the moment. I have recommended him to More

by Drobaina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for your continued business and your confidence in Klaus! We appreciate your feedback and we look forward to welcoming you back to Al Hendrickson Toyota for your next visit. Drive safely!

May 22, 2022

Was seen within 10 mins of my appt time. Got a shuttle ride home. I was back home in less than an hour. Checkout and pickup was fast and easy. More

by ryhaanv
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

May 22, 2022

Klaus Cobb was my service advisor! He was friendly, professional and speedy! I received my car before the promised time! More

by RENDOLYNAMAKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
May 23, 2022 -

Al Hendrickson Toyota responded

Thank you for the glowing review! Hearing that you had such a successful experience working with Klaus made our day. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

May 22, 2022

When I got there the person that was negative , saying that probably we don’t have a mechanic but we call before and told us to come because we have mechanic More

by MGARLOBO1
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to my attention. I apologize for any mix-up that occurred and if you didn't receive five-star service. I would like to make sure that your repairs were taken care of, so please give me a call. Norman Frantz - Service Manager - 954-545-6931

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