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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,453 Reviews
Call Service Center (954) 448-7257

6,453 Reviews of Al Hendrickson Toyota - Service Center

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May 24, 2022

Jennifer is so nice and helpful! ! When I asked how long the procedure would take she was very clear. She has always been spot on. Thank you. More

by ROKUNEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
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May 24, 2022 -

Al Hendrickson Toyota responded

Nice and helpful service is our goal! Thank you for the lovely review and for allowing Jennifer and Al Hendrickson Toyota to assist you - we hope to see you back again next time!

May 24, 2022 -

ROKUNEV responded

Please thank Jennifer for me!!

May 24, 2022 -

Al Hendrickson Toyota responded

We will be sure to let Jennifer know how much you appreciated working with her. Thanks again!

May 24, 2022

Everything was fine They were able to take me late in the day for an oil change and was in and out in a timely manner More

by DMZCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to assist you! Thank you for trusting Al Hendrickson Toyota with your vehicle, and for taking the time to leave a five-star review. We hope to work with you again down the road!

May 24, 2022 -

DMZCS responded

Keep it up.

May 24, 2022

I only gave three stars bc the waiting time was too long. ...3 hours for just oil change. I always go to Al Hendrickson, but if things continue that way I may have to change dealer. More

by VANDRESADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Vazquez
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May 31, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to our attention. Our team aims to deliver meticulous care at every visit, and I'm sorry to hear we missed the mark this time. I will discuss feedback with our team to ensure this situation won't occur again in the future. Your business means a lot to us, and if there is anything I can do to help improve your situation, I am more than willing to take your call. Best, Norman Frantz - Service Manager - 954-545-6931

May 24, 2022

I Have been taking my 2013 Lexus Es350 for service for yrs now From window tinting to oil changes and a cpl major jobs all 5 star Quailty experiences. MY service writer is Kris K.Great guy Honest. More

by JBUONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Al Hendrickson Toyota responded

We are delighted to have earned your years of business! Thank you for choosing Al Hendrickson Toyota and for stopping by to leave a review. We look forward to your next visit!

May 24, 2022

Waiting time on services and recalls is always on time, staff shows full satisfactions to customers More

by ANTHONYLAWS44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Al Hendrickson Toyota responded

Hi Anthony - We really appreciate you sharing your positive feedback! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your experience. Drive safely until we see you again!

May 24, 2022

Buen servicio y el personal muy calificado, buen servicio al cliente hacen sentir bien al cliente More

by GTOVAR05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Nos da mucho gusto oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

May 24, 2022

waiting for 4 hours 15 minutes for one tire to replace, that’s very bad, wasting time😭😭 More

by sblianpi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Wilnord charles
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May 31, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if you would be willing to give us another opportunity to assist you, we would greatly appreciate it. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 24, 2022

Always a pleasure! Service Consultant Klaus Cobb is a five star Service Consultant! Very friendly and service dept is epic! More

by IZZO.DEBRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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May 25, 2022 -

Al Hendrickson Toyota responded

Thank you for your confidence in Klaus and the team! We appreciate your business and we hope to see you again at Al Hendrickson Toyota. Have a great day!

May 24, 2022

The service was all good. They were very friendly and very fast. The delivery of the car More

by Claudia andrade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Claudia! We appreciate your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

May 24, 2022

Good service they know what they doing now my car driving smoothly thank you guys More

by THELSONTELEMAQUE88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Al Hendrickson Toyota responded

We are thrilled that your vehicle was so well taken care of by our team! Thank you for choosing Al Hendrickson Toyota and for stopping by to review us. We hope to see you again down the road!

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