Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,009 Reviews

7,009 Reviews of Al Hendrickson Toyota - Service Center

Sort by
August 28, 2022

Norman was incredibly helpful and they got me in and out! i couldn’t be happier with their service. More

by kayla.fulp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Al Hendrickson Toyota responded

Kayla, thank you for the great review! We are so glad to hear that you had a successful experience working with Norman and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 28, 2022

It was an excellent service like always. All my concerns were arranged and I went home happy More

by clementinamcneely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that the Al Hendrickson Toyota team earned your five stars. Drive safely, and we hope to see you back again down the road!

August 28, 2022

Staff was timely and knowledgeable. Waiting room was clean and staff kept it well stocked with fresh coffee and pastries. More

by RHODAPC
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 28, 2022

It doesn't matter if you have an appointment or not you still have to wait so it might as well just be first come first serve and also they don't even wash your car More

by YESHUA_79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver seamless and efficient service, and it is concerning that we left the wrong impression. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or better your experience, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

August 28, 2022

Took 4 hours only change oil and rotate tires Return the car dirty and never wash More

by CAARRLLOOSS1989
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Sep 11, 2022 -

Al Hendrickson Toyota responded

I am sorry for the oversight with regard to your carwash and for your visit taking longer than anticipated. We strive to deliver efficient and thorough service, and it is concerning that we left the wrong impression. I assure you that we will use this feedback to better our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 28, 2022

Great service! Klaus is always responsive and helpful with scheduling my appointments and is very professional! Thank you for the excellent service! More

by DERRICK.HOLMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for stopping by to review Klaus and Al Hendrickson Toyota! We appreciate your loyal business and look forward to seeing you again, Derrick.

August 28, 2022

Helpful, courteous, accommodating, caring, professional staff, whether in the sales, credit, or insurance departments. Will definitely keep coming back! More

by CHAIMKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 27, 2022

When your scheduled into the computer to wait for your car you're waiting there for a long time for an oil and lub or a tint of the whole windows. but some of the people that work there are really good re More

by LatinKingz87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Al Hendrickson Toyota responded

I am sorry to see that your experience has not been more positive. I would like to gain some clarity on your situation so that I may help you find an adequate solution. Please give me a call at your earliest convenience and I will be happy to discuss the matter in greater detail. Thank you for your feedback, Norman Frantz - Service Manager - 954-545-6931

August 26, 2022

AL Hendrickson Toyota and Service Advisor Klaus are excellent. I have full confidence in them for their expert customer service. If you are looking for top notch customer experience there is no place l More

by JULIET0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KLAUS
Aug 26, 2022 -

Al Hendrickson Toyota responded

Wow! We can't wait to share your feedback with Klaus and the team here at Al Hendrickson Toyota. Thank you for the 5-stars, and we hope to see you again for your next service visit!

August 26, 2022

Al Hendrickson’s service department is terrific. Chris, my service manager, is ALWAYS polite, professional and accommodating. He makes sure everything is done on time. More

by SFSHARONBROWN
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you are confident in Chris and the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back!

...
193
...