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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,453 Reviews

6,453 Reviews of Al Hendrickson Toyota - Service Center

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May 26, 2022

l mark the front tires so l can tell if the tires were rotated, When l pick up my vehicle l noticed that the Tires were in the same position meaning the wheels were never rotated. Bottom line, my tires More

by NIETOMARLON
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Erik Coxwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Cann
May 31, 2022 -

Al Hendrickson Toyota responded

This is a concerning review to read. It's never our intention to mislead our guests and if there was an oversight on our end regarding your tire rotation, I apologize. I assure you that we will use this as a learning experience to improve moving forward. I would be glad to speak with you about this directly in an effort to make things right, so please don't hesitate to give me a call. Norman Frantz - Service Manager - 954-545-6931

May 25, 2022

I recommend Al Hendrickson Toyota to people looking for excellent service, a pleasant environment and great professionals. More

by cvietri65
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Kendra
May 25, 2022 -

Al Hendrickson Toyota responded

Thanks for the five-star rating and for recommending the Al Hendrickson Toyota service team! We are thrilled to have you as a happy customer.

May 25, 2022

Jarret was very professional and kind. The wait was very long though 2 1/2 hours. More

by NILRA0920
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! While we are glad to hear that you had a successful experience working with Jarret, we apologize for your visit taking longer than anticipated. We strive to deliver efficient service, and we will be sure to use this feedback to improve our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

May 25, 2022

I love this dealership, I feel very comfortable when I need something for my car. More

by LERIJIMENEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

May 25, 2022

Efficient team, no time wasted waiting for the car maintenance. Easy to set the appointment. More

by CONTRERASEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

May 25, 2022

Very expensive repair ($4299). I knew there was much to be done but I was surprised. More

by JSHARRIS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Al Hendrickson Toyota responded

Thank you for reaching out. We want our guests to feel confident in our service and I'm sorry the cost of your repairs came as a surprise. If you would like to discuss this further, I would be glad to take your call. Don't hesitate to get in touch. Norman Frantz - Service Manager - 954-545-6931

Jun 22, 2022 -

JSHARRIS2 responded

It’s now been a month and I have not yet received rewards coupon for that expensive repair. When will they come? They usually would have arrived.

May 24, 2022

It was a fast and easy process, the service center staff was nice and professional. More

by PHILIPGANCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

May 24, 2022

Great service, Oscar was very polite and helpful and answered all my questions. Nice experience More

by SVYNGRID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Al Hendrickson Toyota responded

It is wonderful that Oscar delivered a five-star experience and ensured you were taken care of! Thanks for choosing Al Hendrickson Toyota as your trusted service center.

May 24, 2022

Service was very good. I could not get an appointment online, the system is very bad, it told me that the vehicle is registered to a different user. I called TWICE and a More

by FERNANDO_CALERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Al Hendrickson Toyota responded

Hi Fernando - I am very sorry that our online systems felt challenging to navigate. We strive to provide our customers with a seamless service experience, so I do appreciate this feedback and will look into ways in which we can improve this. I would also like to apologize for not calling you back regarding this. I will look for your contact information now, but if I cannot find it please reach out to me directly with the information here. I look forward to assisting you soon. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 24, 2022

Al Hendrickson Toyota is a great place to do business. The service department is very organized, quick, and pleasant to work with. Shout out to Chris Leporte!! More

by E586WH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Al Hendrickson Toyota responded

Thank you for your confidence in Chris and our service team! We are grateful for your business and we look forward to welcoming you back to Al Hendrickson Toyota next time. Drive safely!

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