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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,003 Reviews
Call Service Center (954) 448-7257

7,003 Reviews of Al Hendrickson Toyota - Service Center

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August 29, 2022

they left my oil cap open and oil felt all over the engine this is a very bad service i drove the car around for four days did not know that they left the oil cap open until the dashboard shown low oil More

by JOECHANTHRAPHONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2022 -

Al Hendrickson Toyota responded

I am very sorry for what happened during your most recent service visit, as this is not the high standard of work we strive to offer. I will be sure to share this information with my team to ensure mistakes like this don't happen moving forward. In the meantime, I want to make this right for you and ensure your vehicle runs safely. Please reach out if this is an ongoing concern. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 29, 2022

Jarrett is a very excellent, professional, caring person. Great communicator. Each time I go for service I request Jarrett, because I know he has a caring heart. Thank You Jarrett! More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Al Hendrickson Toyota responded

We appreciate your feedback, Stephanie! Thank you for choosing Al Hendrickson Toyota and for highlighting Jarrett's great work. We look forward to welcoming you back next time!

August 29, 2022

Horrible customer service. Service e center is completely unorganized. Appointments are never kept. I just had an appointment for Saturday at 10:10 AM, I could understand some More

by thompsonej78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2022 -

Al Hendrickson Toyota responded

We apologize for the long wait, sometimes, we are not able to take walk-ins, so an appointment is made to be able to get your vehicle serviced without waiting weeks like some other dealers. Hopefully, in the near future, we will have more staff to improve waiting time. We do appreciate your business and feedback and hope to see you again for your next service. If there is anything else I can do to earn back your trust, please reach out. Norman Frantz - Service Manager - 954-545-6931

Sep 11, 2022 -

thompsonej78 responded

I’m not sure you read my complaint. I WAS NOT A WALK IN. I did have an appointment, that was not honored. I waited 3 hours (mind the fact I was early for my appointment) - my car never moved and was not serviced.

August 29, 2022

Great Service Always look forward to seeing you guys again!!!!Will definitely recommend people to shop at Al Hendrickson Toyota. More

by Mytchinnocent12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
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Aug 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 28, 2022

Norman was incredibly helpful and they got me in and out! i couldn’t be happier with their service. More

by kayla.fulp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Al Hendrickson Toyota responded

Kayla, thank you for the great review! We are so glad to hear that you had a successful experience working with Norman and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 28, 2022

It was an excellent service like always. All my concerns were arranged and I went home happy More

by clementinamcneely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that the Al Hendrickson Toyota team earned your five stars. Drive safely, and we hope to see you back again down the road!

August 28, 2022

Staff was timely and knowledgeable. Waiting room was clean and staff kept it well stocked with fresh coffee and pastries. More

by RHODAPC
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Report | Print
Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

August 28, 2022

It doesn't matter if you have an appointment or not you still have to wait so it might as well just be first come first serve and also they don't even wash your car More

by YESHUA_79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver seamless and efficient service, and it is concerning that we left the wrong impression. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you or better your experience, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

August 28, 2022

Took 4 hours only change oil and rotate tires Return the car dirty and never wash More

by CAARRLLOOSS1989
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
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Sep 11, 2022 -

Al Hendrickson Toyota responded

I am sorry for the oversight with regard to your carwash and for your visit taking longer than anticipated. We strive to deliver efficient and thorough service, and it is concerning that we left the wrong impression. I assure you that we will use this feedback to better our practices in the future. If there is anything more we can do to assist you, please feel free to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 28, 2022

Great service! Klaus is always responsive and helpful with scheduling my appointments and is very professional! Thank you for the excellent service! More

by DERRICK.HOLMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for stopping by to review Klaus and Al Hendrickson Toyota! We appreciate your loyal business and look forward to seeing you again, Derrick.

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