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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,453 Reviews

6,453 Reviews of Al Hendrickson Toyota - Service Center

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May 28, 2022

Yes the service person I saw and technicians seem to work together like a well-oiled machine. Thank you. More

by KISHK4GOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
May 31, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota. Safe travels!

May 28, 2022

fast and efficient with everyone being very kind and courteous. the service was delivered quicker than the estimated time More

by GDJURO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! It is wonderful to hear that you had such an efficient service experience working with us. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

May 28, 2022

Each of the numerous Service Advisors failed to even notice my presence the day I arrived for warranty work. Though they nay all have been busy, common courtesy dictates acknowledge waiting customers More

by applwood
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Al Hendrickson Toyota responded

I expect my team to deliver prompt and professional service and I sincerely apologize if we missed the mark. I will be sure to address these concerns with the right people so we can improve moving forward. Thank you and please reach out if you'd like to speak further. Norman Frantz - Service Manager - 954-545-6931

May 28, 2022

My service consultant, Evan Kendra, was extremely helpful to me. First, when my battery failed, he took me right away and got it replaced that day. Then he solved a problem I had ever since I bought the car More

by SHEILAPOOR81131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
May 31, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We are glad that Evan and the rest of the team were helpful and nice to work with. We are grateful for your kind words about us here at Al Hendrickson Toyota! See you next time.

May 28, 2022

Carmine is a pleasure to work with. I highly recommend him to take care of your service needs More

by syfrance1122
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
May 31, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We're glad that Carmine was wonderful to work with. See you again next time here at Al Hendrickson Toyota!

May 27, 2022

Outstanding service by Klaus Cobb as my Service Consultant.! Five stars, I give him 10!! Always friendly and helpful. Thank you so much Klaus. Look forward to doing business with you and Al Hendri More

by IZZO.DEBRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
May 27, 2022 -

Al Hendrickson Toyota responded

Debra - We love to hear that Klaus earned your five - ten - stars - wow! Thank you so much for commending him and being part of the Al Hendrickson Toyota family. We look forward to our continued relationship!

May 27, 2022

Service has always been good! In the past I wasn’t able to provide reviews at all your system wasn’t friendly with my Android phone. Out of all fairness to prior services I have t More

by NINASHUSTEROVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Al Hendrickson Toyota responded

Reviews like these are fantastic to see! Thanks so much for supporting Al Hendrickson Toyota and we'll see you next time!

May 27, 2022

IU AM ALWAYS VERY SATIFIED WITH THE WORK THAT IS DONE ON MY SUV. THE SERVICE DEPARTMENT IS VERY HELPFUL More

by JANJAN1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Al Hendrickson Toyota responded

Thanks for the five-star review for Al Hendrickson Toyota! We are happy that our team delivers satisfactory service.

May 27, 2022

Estimate of 1:30hs of waiting. Ended up having to wait for 3hs. If it's a scheduled service, it shouldn't take that long. I noticed that my car was in the parking lot for almost 2 More

by TPASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Armano
May 31, 2022 -

Al Hendrickson Toyota responded

I'm so sorry that we couldn't start your service sooner. It's never our intention to inconvenience our guests and I apologize for the delay. I will bring your feedback to my team, and if there is anything further you would like to discuss, please contact me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

May 27, 2022

Regarding the dealer service have professional personal that understand de mining of customers service. Great team. More

by Joao V Diniz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to recommend Al Hendrickson Toyota. It means a lot to us. Safe travels and have a great day!

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