Back

Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,003 Reviews

7,003 Reviews of Al Hendrickson Toyota - Service Center

Sort by
September 01, 2022

Oil change shouldn't take two hours it should be done in one hour or less More

by HAMEEDFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Al Hendrickson Toyota responded

I am very sorry that completing our services took longer than anticipated. I will share this feedback with our team to ensure we can improve to earn those five stars next time. If there is anything else we can do for you, please feel free to reach out. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926

August 31, 2022

Excellent service, right on time, good service, customer service, excellent help, great customer service experience More

by mafruhkazi_213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Al Hendrickson Toyota responded

Your glowing feedback makes our day! We are grateful to have earned your business here at Al Hendrickson Toyota and we hope to see you again down the road. Thank you from our entire team!

August 31, 2022

Honest while watching the budget and never is there an issue after the service is complete More

by JIM@WINDOWTINTUSAFL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Al Hendrickson Toyota responded

It's great to hear that our team continues to deliver immaculate service during your trips to Al Hendrickson Toyota! Thank you for the 5-stars!

August 31, 2022

I loved how quickly the service was done. Everyone was really friendly as well. Thank you! More

by cesmayorga09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 31, 2022 -

Al Hendrickson Toyota responded

We work hard to provide timely and efficient service and are delighted to see that's what you received! Thank you for choosing Al Hendrickson Toyota to get the job done right!

August 31, 2022

Jared was professional and polite. In and out and inside of car was protected. Waiting area was clean. More

by NICEBRAYBOY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Al Hendrickson Toyota responded

We appreciate you taking the time to give Al Hendrickson Toyota your kudos! Jared is a great asset to the team and will appreciate the kind words. Take care!

August 30, 2022

intention is to sell and promise you later that solves everything they deliver you a car with details they say that it will be solved in a day and then more than 1 month has passed and still nothing has b More

by Rafael Santiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Rafael Santiago responded

still waiting for more than two months, I already got in touch, I took the car and the service remains the same, it always says that it will solve it and it still doesn't solve it, grade 0 for workshop service, apart from that they dirty the car and didn't clean it on the last visit

Sep 19, 2022 -

Al Hendrickson Toyota responded

This feedback is concerning to receive, Rafael. Follow-through is important to us and we would like to ensure that your concerns are promptly addressed from this point onward. I will look for your contact information, but please feel free to reach out to me directly as well. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 30, 2022

i left my car for service but when i picked that i see they did nothing for my car and they charged me682 dollars More

by CIVILZIYA2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Al Hendrickson Toyota responded

I'm sorry you have any concerns about the services rendered on your vehicle. I think it would be best if we discussed this directly, so I can better understand how we let you down and ensure your needs are met. Please get in touch at your nearest convenience - I am glad to help. Best, Norman Frantz - Service Manager - 954-545-6931

August 29, 2022

Oscar was helpful . I thought that it is time for my oil change but actually it is not due time . However , the service center staff did rotate my tires anyway . Thank y More

by VGIULIANI735
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Aug 29, 2022 -

Al Hendrickson Toyota responded

We can't wait to share your wonderful review with Oscar and the team at Al Hendrickson Toyota! Thank you for your feedback, and we hope you have a great day.

August 29, 2022

Beginning with Jarett the problem was taken care of completely and quickly. I' was very satisfied. More

by GMBOWES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

August 29, 2022

Great service short waiting time and excellent costumer service. Number 1 dealership, best when you set your appointment. More

by KEVINLOCKE355
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Al Hendrickson Toyota responded

Thank you for the compliments on our team's exceptional service. All of us at Al Hendrickson Toyota hope to see you again!

...
191
...