Al Hendrickson Toyota - Service Center

Maintenance visits have always been great, with or without an appointment. everyone pleasant, courteous, and happy to be of service...the department runs very smoothly! without an appointment. everyone pleasant, courteous, and happy to be of service...the department runs very smoothly! More

Good service and we waited in the lobby, they had coffee available although we passed on it. available although we passed on it. More

Excellent service from Oscar and the other guys are attentive as well ! Always a pleasure and fast ! attentive as well ! Always a pleasure and fast ! More

Staff are great very helpful and caring the information us good about what on sale us good about what on sale More

Poor service. Unfriendly staff. Had a hard time with communication. Scratched my car and not even apologized. Unfriendly staff. Had a hard time with communication. Scratched my car and not even apologized. More

Evan Kendra was great. I was very pleased with the work. He helped me with my side mirrors as well. I was very pleased with the work. He helped me with my side mirrors as well. More

The line was really long when I arrived for my appointment. The team checked people in quickly so the wait was not long. The rep was very nice and friendly. Overall, it was a good experience! appointment. The team checked people in quickly so the wait was not long. The rep was very nice and friendly. Overall, it was a good experience! More

Waited for over 2 hours even though I had made an appointment. After 2hours was told that I needed work that we’re not covered by warranty although my cab is only 1 hear old. So I had to wait another appointment. After 2hours was told that I needed work that we’re not covered by warranty although my cab is only 1 hear old. So I had to wait another hour. Once work was finally completed, go to cashier to pay, was told in a very unprofessional way that had to wait because they were changing shifts. Told the cashier that it was fine. My rep came in to drop off paperwork to cashier and she told him again in a very unprofessional rude way that she was changing shifts and could not take care of me - addressing him although in was right there next to him. My rep was the one to instruct me that I could make the payment online, that I didn’t have to wait for the cashier to change shifts something I thought was going to take a short time as I don’t know what it takes to complete that. Simple communication on the cashier’s part would have done the job. Lacking customer service! More

The person that took care of my car was pleasant and courteous, took the time to explain extra cost for service. courteous, took the time to explain extra cost for service. More

The service was seamless and efficient; and the staff was professional and knowledgeable. I recommend all Toyota drivers to service their vehicles at this location. professional and knowledgeable. I recommend all Toyota drivers to service their vehicles at this location. More