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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews

6,448 Reviews of Al Hendrickson Toyota - Service Center

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June 02, 2022

Did a great job and they were quick to give the care back to me. More

by philbertroberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Al Hendrickson Toyota responded

We're thrilled you received the quick and satisfying service we aim for, Philbert! Thank you for the tremendous review and for allowing Al Hendrickson Toyota to assist you!

June 02, 2022

Whatever time it is, you will see busy the Henry's spot, and if it is worth waiting for it. Although other sites offer you savings in their prices such as oil change or batteries, there is no better than co More

by angie.dgj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Al Hendrickson Toyota responded

We are happy to hear from you, Angie! Thank you for choosing Al Hendrickson Toyota and for sharing your confident review of our team. See you next time!

June 02, 2022

Jennifer Burton was exceptionally professional, but to wait over four hours was definitely very exhausting. More

by PRETTYWOMAN5446
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Burton, Shedrick Anderson
Jun 05, 2022 -

Al Hendrickson Toyota responded

While I am happy to read your glowing feedback about Jennifer, I sincerely apologize for the delay with your service. We strive to make the experience easy and efficient for our guests and we hope to have another opportunity to work with you in the future. Please don't hesitate to be in touch if we can be of further assistance. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 02, 2022

I know something is going on with my truck and they are still trying to tell me nothing wrong when I am the one driving it More

by ELEMENTSLIFE16
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2022 -

Al Hendrickson Toyota responded

I am very sorry that you are still experiencing issues with your truck. I would like to set up an appointment for you to drive with our shop foreman. Please call me at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jun 06, 2022 -

ELEMENTSLIFE16 responded

Will you be available today

Jun 10, 2022 -

Al Hendrickson Toyota responded

I apologize. I don't always see these messages right away. You may come in today between 10am-4pm and ask for me, otherwise please call me on my direct line so that we can set up an appointment. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jun 16, 2022 -

ELEMENTSLIFE16 responded

Good morning sir how are we looking this morning I am on my way back in and will be needing the truck

June 02, 2022

It’s very good, the personal are very nice and puntual , I recommend to my friends More

by ARANGO2213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Al Hendrickson Toyota responded

Thank you for the excellent review. We appreciate the kind words and trust in the Al Hendrickson Toyota team.

June 02, 2022

Excellent customer service got me in and out during my lunch break thank you Oscar. Thanks Dexter also for information on cars great guys More

by LASHUNLOVETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dexter Marshall
Jun 02, 2022 -

Al Hendrickson Toyota responded

Thank you for your 5 stars! We're so happy that Oscar and Dexter were able to provide such quick and efficient service. We hope to see you again at Al Hendrickson Toyota!

June 01, 2022

There will be good the current people they lovely they know how to talk to people they make you happy I like it More

by DANIAJEANTY01
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Judge
Jun 05, 2022 -

Al Hendrickson Toyota responded

We are so happy to read your feedback. Given the positive nature of your review, it seems that your 1-star rating may have been accidental, but if there is anything else we can do to assist you, please don't hesitate to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 01, 2022

I called in the no Ning and they were able to take care of me right away. I liked being texted to let me know my car was ready. Evan was very friendly. More

by CHRISG15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan
Jun 01, 2022 -

Al Hendrickson Toyota responded

Chris, we are so happy we could help! Thank you for choosing Al Hendrickson Toyota and for sharing your kind review of our team. We hope to welcome you back for all your future service needs!

June 01, 2022

Excellent customer service and most of all the time that I was was less then expected. More

by TRICE513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Jun 01, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

June 01, 2022

On two occasions my fluids were not filled, please make sure to do this. Other than that service was fine! More

by JEKATXRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis
Jun 05, 2022 -

Al Hendrickson Toyota responded

I am sorry to read this review. We strive to deliver seamless and professional service, and it is disappointing to see that we missed the mark. I assure you that we will use this feedback to prevent this type of mixup from happening in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

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