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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,012 Reviews

7,013 Reviews of Al Hendrickson Toyota - Service Center

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September 18, 2022

Oscar was very helpful. No need to say anymore about this visit. That is all More

by RLEVINSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are glad to hear that you had a successful service experience working with Oscar. Drive safely, and we hope to see you back at Al Hendrickson Toyota!

September 18, 2022

Jarrett was a man of his word, saying that the work would be finished in little more than an hour. Paying via my phone was efficient. More

by CHAZMAC17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Jarrett. Drive safely, and we hope to see you back again down the road! - The Al Hendrickson Toyota team

September 17, 2022

VERY GOOD SERVICE CHRIS LAPORT WAS GREAT VERY PROFESSIONAL AND COURTEOUS NEXT SERVICE I WILL MAKE SURE I AM ASSIGNED TO HIM. KEEP UP THE GOOD JOB GUYS! More

by ELAINEWG39.EW
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Al Hendrickson Toyota responded

Hi Elaine - Thank you for sharing your great review of Chris and the team! We appreciate your business and we hope to see you again at Al Hendrickson Toyota. Drive safely!

Sep 20, 2022 -

ELAINEWG39.EW responded

You are welcome and thank you!

September 17, 2022

Go out of the way to take care the customers need. Also remember their needs. More

by QDUC35
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Al Hendrickson Toyota responded

This feedback means so much to us! Thank you for choosing Al Hendrickson Toyota and for sharing your experience. Drive safely!

September 17, 2022

Henry is always great and helps with all my needs for my car. Thank you for always helping out and reaching out to make sure everything is running smoothly with my vehicle. He has a lot of attention to deta More

by soli180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
Sep 19, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that Henry and the team gave you a great experience! Thank you for choosing Al Hendrickson Toyota and for sharing your feedback. Drive safely!

September 17, 2022

Here it is 2 weeks later & I'm still waiting for the 3rd part to be installed on my dashboard even after receiving messages on two different occasions that parts were in & two appointments that resulted in More

by ANNLIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Al Hendrickson Toyota responded

I am sorry to see that your issue remains unresolved and I would like to step in to help you out in any way that I can. Please give me a call when you have a moment and I will be happy to chat. Thank you for your feedback, Norman Frantz - Service Manager - 954-545-6931

September 16, 2022

Service center facilities should be upgraded like Toyota of Deerfield Beach. Standing in the heat to interact with reps is unnecessary. The waiting room is particularly unattractive. More

by vfbuckley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Al Hendrickson Toyota responded

Thank you for reaching out. Feedback like yours lets us know where we need to make improvements so our customers can get the most out of their visits with us. If there is anything else I can do for you at this time, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 15, 2022

The staff are awesome, the service was amazing as well. And the language is not a barrier in this dealer More

by TALIAZAA02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett is the best!
Sep 15, 2022 -

Al Hendrickson Toyota responded

Thank you for the fantastic 5-star feedback! It makes our day to know that you were treated to the amazing experience you deserve by our team here at Al Hendrickson Toyota and we hope to see you back for your next service visit. Safe driving!

September 15, 2022

Esperé casi 30 minutos a que me atendieran, la persona que me atendió duró casi 30 minutos hablando por teléfono. More

by COYOQUE17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2022 -

Al Hendrickson Toyota responded

Lamento sinceramente oír que usted no recibiera la atención oportuna y atenta en que nos enorgullecemos. Quiero recopilar un poco más información sobre su visita para asegurarme de que estas inquietudes estén abordados efectivamente. Por favor comunicarse conmigo cuando el tiempo lo permita - Gracias, Fabio Arciero- Service Manager - 954-545-6821

September 15, 2022

I took my car for oil change . It took the dealer 5hrs 10 to do an oil change , unbelievable I never experienced such amount of times any where else More

by VAJEFFREY2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Sep 23, 2022 -

Al Hendrickson Toyota responded

Thank you for your feedback. I’m surprised to see how long you were kept waiting and I apologize for this delay. If you're willing, I would like to discuss this with you further so that we can properly address the issue. I can't locate your contact information without a full name, so please give me a call when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

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