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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,453 Reviews

6,453 Reviews of Al Hendrickson Toyota - Service Center

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June 03, 2022

Jared really tried to get my car for service and he did a great job !!! Pick up was easy and my car drives great now !!! More

by RHONDASCHUVAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Al Hendrickson Toyota responded

Rhonda, thank you so much for this excellent review! We will be sure to pass your kind words along to Jared here at Al Hendrickson Toyota. Have a wonderful day!

June 03, 2022

allways great they are very fast and firendly never had an issue with them i have been a customer for many years More

by ANDRES.MARIN161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson, Juan Diaz, Fernando Rodriguez
Jun 03, 2022 -

Al Hendrickson Toyota responded

Thank you for your kind words, Andres! We really appreciate your customer loyalty and look forward to helping you in the future. Have a great day from all of us at Al Hendrickson Toyota.

June 03, 2022

Very good experience coming in on time kid not on time is a plus so you don't have to lose your whole day good experience at the dealership More

by jw.regins
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that you had a positive service experience here at Al Hendrickson Toyota! Thank you for your business and your five-star review, we hope to welcome you back again in the future.

June 03, 2022

The service is excellent. Very fast. They are kind and they give you a solution in everything. prices are good and good quality More

by HERNAN6695
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Al Hendrickson Toyota responded

We are delighted that you have received such top-notch service and care from our team! Thank you for trusting Al Hendrickson Toyota with your vehicle and for stopping by to share your support on our page. Drive safely!

June 03, 2022

My service was good. I was there for brake recall service. I was there longer than I expected (3 hours) but Jarrett told me I needed 2 new tires which I did not realiz More

by BABS_RACHELLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are glad to hear that Jarrett went the extra mile to assist with your vehicle and get the job done. We appreciate your patience during your visit and hope to see you back again at Al Hendrickson Toyota. Safe travels!

June 03, 2022

I appreciate the customer service , They acknowledge the problem and took care in repairing the recall problem. But as a customer they should be able to walk us through all the work done on our car. I wa More

by GGLOBOW57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New guy
Jun 05, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We are glad to hear that the team was able to get the job done. With regard to the rest of your feedback, we apologize for any lack of clarity in terms of your service. I assure you that we will work towards improving our communication practices in the future. If there is anything more I can do to assist you or answer any questions you may have, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 03, 2022

Very Satisfied with service. Klaus Cobb was great with informing me with everything. Happy Customer! More

by Phaedra Wiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jun 03, 2022 -

Al Hendrickson Toyota responded

Phaedra, it is awesome to hear that Klaus and the team gave you a five-star experience! Thank you for choosing Al Hendrickson Toyota and for sharing your feedback. Drive safely until we see you again!

June 03, 2022

good and fast service close to home. The service Washington oerformed in a promptly matter and every one was friendly More

by delosantos44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Al Hendrickson Toyota responded

It was our pleasure to assist you with your service needs! Thank you for choosing Al Hendrickson Toyota and for stopping by to share your support on our page. We hope to see you again!

June 02, 2022

Everything fine, good attention and quickly. I bring always my truck to the oil change and they always give to me a report and good prices. More

by MORASAMUEL2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lázaro , Juan Diaz, Fernando Rodriguez
Jun 02, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

June 02, 2022

Wait too long for oil change about over one hour. Price is ok. Not so good More

by ANHDAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Klaus
Jun 05, 2022 -

Al Hendrickson Toyota responded

I'm sorry your oil change took longer than expected. I will share this feedback with my staff in our pursuit of continuous improvement, but if you'd like to discuss this, please be in touch. My line is 954-545-6931. Best, Norman Frantz - Service Manager

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