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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,013 Reviews

7,013 Reviews of Al Hendrickson Toyota - Service Center

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September 19, 2022

Resolveram o problema prontamente, foram atenciosos e estou contente com o resultado, recomendo! Carros usados More

by RICTHELISOUZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2022 -

Al Hendrickson Toyota responded

Gracias!

September 18, 2022

They did not resolve my car problem. .still having the noise ,they charge $350.00. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Al Hendrickson Toyota responded

It's concerning to read about the issues you have run into with your vehicle, and I apologize that this seems to be an ongoing concern. I would like for us to work towards a solution here but am unable to find any contact information to reach you from this review. Would you please give me a call at 954-545-6931 when time allows? I am eager to make this right. Thank you, Norman Frantz - Service Manager

September 18, 2022

Always a pleasure working with the team here. . Jarrett in sevice 🤗 is awesome! They are like Family to me now. More

by Simmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry
Sep 19, 2022 -

Al Hendrickson Toyota responded

This feedback makes our day! Thank you for choosing Al Hendrickson Toyota and for sharing your kind words about Jarrett. Drive safely until we see you again!

September 18, 2022

The service dept. is quick. It can use a better customer experience such as which service rep. is ready to help. Like Target has. More

by noctober1028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We are glad to hear that the Al Hendrickson Toyota team was able to get the job done. If there is anything more we can do to assist you or improve your experience, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 18, 2022

Klaus my advisor and Carlos the tech always take great care of me. Have been using Al Hendrickson Toyota for 20 plus years and will continue. Thank you More

by Storm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Klaus and Carlos. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

September 18, 2022

Did a good job getting my service. I wish more people were hired. I made a very early appointment and hardly anyone was there. I still had to wait Close to 2 hours...why?? Then I wait More

by Kappy520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo
Sep 25, 2022 -

Al Hendrickson Toyota responded

While we are glad to hear that the team was able to get the job done, we are sorry to hear that your visit took longer than anticipated. We strive to deliver efficient and accommodating service, and it is disappointing that this was not better reflected in your experience. We will be sure to keep this feedback in mind as we strive to improve. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 18, 2022

I dropped off my RAV4 with Norman Franz ,,,,, and as usual, my 10,500 mile check-up was completed with perfection. More

by rick.waldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Al Hendrickson Toyota responded

Rick, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Norman. Drive safely in your Toyota RAV4, and we hope to see you back again at Al Hendrickson Toyota!

September 18, 2022

The service representative was very helpful and friendly. Kept me up to date on when my car would be readly. More

by TW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Sep 19, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

September 18, 2022

I’m not happy with the service they take too long I drop off my car 9 am in the morning and I get it back to 2 pm for only oil change More

by atef_alutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Sep 25, 2022 -

Al Hendrickson Toyota responded

I'm sorry your service took longer than anticipated. We strive for speedy care, and we'll use this feedback to ensure we're delivering it moving forward. If you'd like to discuss this experience, please be in touch - otherwise, I hope we get the chance to regain your confidence down the line. Best, Norman Frantz - Service Manager - 954-545-6931

September 18, 2022

He didn’t know how to deal with the customer he doesn’t have no respect I Bring my car to the dealer 9am I got my car back at 2pm he waste 5hr from my day for all the oil change. Bad experience I ever had More

by atef_alutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Sep 25, 2022 -

Al Hendrickson Toyota responded

I'm sorry your service took longer than anticipated and that our team left the wrong impression. We strive for speedy, courteous care, and we'll use this feedback to ensure we're delivering it moving forward. If you'd be willing to discuss your visit, please be in touch - I will look for your contact details in the meantime and hope we get the chance to turn your experience around. Thank you, Norman Frantz - Service Manager - 954-545-6931

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