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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,014 Reviews

7,014 Reviews of Al Hendrickson Toyota - Service Center

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September 29, 2022

Service man very knowledgeable. Fast service. Time they said it would take was about right. Good experience as usual. More

by shelley.dischler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Sep 30, 2022 -

Al Hendrickson Toyota responded

Thank you for your review. We're happy to hear that the team was knowledgeable and nice to work with. See you again next time here at Al Hendrickson Toyota!

September 29, 2022

They charge me 259 dollars for a battery that’s supposed to have warranty they said that I don’t buy the car there More

by acorzo17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Allow me to apologize for any confusion regarding your battery and warranty coverage. It certainly sounds like there was a miscommunication that occurred here and I would like a chance to look into this matter and see that it is addressed. Since I am unable to find your contact information from this review, I welcome you to give me a call when time allows. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 29, 2022

He charge me 250 for a battery that supposed has warranty and 59 for put it on all because I don’t buy the car over there More

by acorzo17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Allow me to apologize for any confusion regarding your battery and warranty coverage. It certainly sounds like there was a miscommunication that occurred here and I would like a chance to look into this matter and see that it is addressed. Since I am unable to find your contact information from this review, I welcome you to give me a call when time allows. Thank you, Norman Frantz - Service Manager - 954-545-6931

September 28, 2022

Great customer service and the work was performed quickly! Carmine is extremely knowledgeable and answers all of my questions professionally. He gives me a lot of confidence that my car is receiving More

by TRACYBURTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine Armano
Sep 28, 2022 -

Al Hendrickson Toyota responded

Your review is everything we hope to see! We're overjoyed Carmine offered expertise that accommodated your needs and earned your confidence. Many safe and happy miles from everyone at Al Hendrickson Toyota!

September 28, 2022

The service is just the beat. Always solving any issues that a customer has. Excellent More

by Fersor5454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Sep 28, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 28, 2022

Muy mal servicio mucho tiempo de espera por rotar unas llantas más de 4 horas More

by ORLANDOHERRERA9456
Customer Service
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi
Oct 10, 2022 -

Al Hendrickson Toyota responded

Orlando, lamento oír que usted no esté satisfecho con su tiempo de espera. Nos enorgullecemos en proveer el servicio más rápido posible sin comprometer calidad, y usaremos este comentario para asegurarnos de que estemos teniendo éxito. Si quiere discutir este tema juntos, por favor no dudar en llamarme. Espero que podamos recuperar su confianza hacia adelante. Gracias, Norman Frantz - Service Manager - 954-545-6931

September 26, 2022

Excellent service. Everything was done in a time with a manner. The managers made it a comfortable experience More

by DEONR64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 26, 2022

Excellent service , it was quick and very useful. I appreciate the fact that there is ride to dropp me off and pick ne up by the time my vehicle gets ready More

by DJILOU2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 26, 2022

Wait time is too long. Spend 4 hrs to trying to service car. That’s way too long More

by NEKSIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless service experience, and it is never our intention to inconvenience them. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 26, 2022

In the old days the service rep would verbally give you a brief synopsis of what was done to the car. I guess those days are over. After being told my car was ready, I spent an inordinate amount of time More

by BVC0911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

I apologize for your disappointing experience. We strive to deliver professional and communicative service, and it is concerning to see that we missed the mark. I would appreciate the chance to speak with you so I can better address this feedback and help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

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