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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,015 Reviews

7,015 Reviews of Al Hendrickson Toyota - Service Center

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October 02, 2022

Jennifer is the best Making appointment via phone was excellent Service was performed in a timely manor More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Oct 03, 2022 -

Al Hendrickson Toyota responded

Kathy, thank you for the great review! We appreciate your support and will be sure to pass on the kind words to Jennifer. Safe travels! - The Al Hendrickson Toyota team

October 01, 2022

Fast honest service the only thing I would like is to at least put my car through the car wash More

by ALANK5154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Al Hendrickson Toyota responded

Thank you for stopping in at Al Hendrickson Toyota for service and leaving us a five-star review! We'll be sure to get your vehicle washed next time. Take care!

October 01, 2022

I think Al Hendrickson is a very professional dealership. However Henry Delgado was on the phone for Endless amount of time before he checked me in. More

by PAMELAFISK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Al Hendrickson Toyota responded

We are happy to receive your review, Pamela! Thank you for choosing Al Hendrickson Toyota and for sharing your experience with Henry. Drive safely!

October 01, 2022

Very efficient staff, who cared. The problem was addressed in a timely manner. Thank you. More

by WALTERG57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 30, 2022

Ripped my steering wheel and shifter and they said they did not do it. Really upset with the service provided More

by DRPETERSONORTHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

As you can imagine, this feedback is concerning. I apologize for any issues you have run into with your vehicle after having it in our care and can understand why you're upset. I think it would be best if you and I spoke directly so we can work towards a solution. Please give me a call when time allows. I look forward to making things right, Norman Frantz - Service Manager - 954-545-6931

September 30, 2022

Great experience as always, Klaus is amazing always greets me with a smile. The check in process was fast and Klaus sent a text message when my car service was done. Highly recommended. More

by Sahrish_10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Sep 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 30, 2022

I get my car serviced at Al Hendrickson because of Jarrett, he's the best! He keeps an open line of communication while your car is being serviced More

by PASSINGASCRNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 30, 2022

Al Hendrickson has always been the place I go to when my car needs work. The service is incredible and the staff are even better. I will never go anywhere else as long as Norman and Klaus are employed. PS: More

by WRIVERA1289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
Sep 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Norman, Klaus, and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 30, 2022

Since I purchased my 4runner in 2017, Ive always gone to Al Hendrickson for all my service needs. Great team answers all questions and concerns. I highly recommend you schedule your next service with Klaus More

by ANAJOHNSON36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi
Sep 30, 2022 -

Al Hendrickson Toyota responded

Thank you, Ana, for your continued trust in the Al Hendrickson Toyota service department! We are so glad that Klaus takes excellent care of your Toyota 4Runner and keeps it running like new. It makes our day to have you as a customer!

September 29, 2022

Unreliable service center. I question whether my vehicle is being properly repaired. After picking my car up and driving less than 15minutes another light came on in my vehicle More

by KELLY.AMRITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't recall name
Oct 10, 2022 -

Al Hendrickson Toyota responded

Kelly, I am so sorry to hear that your vehicle is in need of additional service. We pride ourselves on our thorough, communicative, and efficient care, and it's very disappointing to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that we may improve our process going forward. I'd like to step in to ensure your outstanding concerns are addressed. I will look for your contact information, but, in the meantime, please consider calling me on my direct line. Thank you, Norman Frantz - Service Manager - 954-545-6931

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