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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,451 Reviews

6,451 Reviews of Al Hendrickson Toyota - Service Center

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June 10, 2022

I took my car oil change and rotation of tire, which were not done. The Mechanic damage the battery connection and I got charge for something that was not broken.. Very upsetting.. More

by neyla2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Al Hendrickson Toyota responded

I'm sorry you feel your services weren't completed and worried to hear your claims of damage. We pride ourselves on fair and thorough service, and I want to better understand what happened here to ensure we are delivering it. Please give me a call so I can address your concerns - my line is 954-545-6931. Best, Norman Frantz - Service Manager

June 10, 2022

Easy communication and repair was made quicker than expected. Love the fact that I just have one service contact every time. He is great to work with, Klaus cobb More

by tcharm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus cobb
Jun 10, 2022 -

Al Hendrickson Toyota responded

Thank you for your review! We're delighted that Klaus delivered fast and communicative service that made your experience at Al Hendrickson Toyota seamless. We look forward to working with you again!

June 10, 2022

Al Hendrickson's parking lot was overflowing. But the Service guy, Chris K., came out to meet me in the line and get my service started because I had an appointment. He said the other customer More

by karvoief2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to give Chris a shoutout for greeting you in line and honoring your appointment. We aim to ensure all our customers are taken care of in a timely way, and it's great that we achieved this for you. Please let us know if we can do anything else to help. --Al Hendrickson Toyota Team

June 10, 2022

Evan is a pleasure to work with… He is honest and realistic with repair/service time line.. More

by dtullbx
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Jun 10, 2022 -

Al Hendrickson Toyota responded

Thank you so much for this fantastic review! We're thrilled that you enjoyed working with Evan and our team here at Al Hendrickson Toyota. We hope to work with you again down the road!

June 10, 2022

I have been buying and servicing my vehicles from Al Hendrickson for almost 20 years. Everything from the sales to service is excellent. I always recommend family and friends to Al Hendrickson. More

by DAVE.BELLAVANCE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

Dave, we are so grateful for your nearly 20 years of business! Thank you for choosing Al Hendrickson Toyota and for sharing your positive feedback about our team. We look forward to your next visit!

June 10, 2022

Evan was extremely professional and answered our questions in a direct and friendly manner . He even treated us with a $20 discount on the service of our Rav 4 ! A pleasant unexpected surprise! More

by ALFISHER8799
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Jun 10, 2022 -

Al Hendrickson Toyota responded

It is amazing to hear that you liked working with Evan here at Al Hendrickson Toyota! We are glad that he was professional, informative, and friendly. See you again next time you and your Toyota RAV4 need our assistance!

June 10, 2022

Outstanding service, with a personal feel. The service has been consistent great for three years I’ve been coming here. More

by NNWRIGHT1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

We really appreciate your feedback here at Al Hendrickson Toyota. We strive to give quality and consistent service and are happy to see that reflected in your review. Please come back anytime.

June 10, 2022

Although it took a little longer than expected, they did an good job on my car More

by ESTEFANYCOSTA1003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Al Hendrickson Toyota responded

Thanks for sharing. We aim to work effectively as well as efficiently, so we will make a note of this feedback in order to improve. Please let us know if we can do anything else to assist you. Norman Frantz - Service Manager - 954-545-6931

June 10, 2022

The fact that I keep getting emails meant for someone called Wendy is disturbing since I have never dealt with this dealership More

by NIABREWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Al Hendrickson Toyota responded

I sincerely apologize that you've received unwanted communications. It sounds like someone provided the incorrect email address to us, and I would like to step in to ensure you don't get further messages. Please call me, and I would be happy to help. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

June 10, 2022

I've been having my cars serviced here for 23 years and the service continues to get better. They are reliable, quick, efficient and thorough. Chris K. lets me know just what needs to be done now and wha More

by hamato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

We are so proud to have earned your 23 years of business! Thank you for choosing Al Hendrickson Toyota and for sharing your kind words about Chris and the team. We look forward to the next opportunity to welcome you!

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