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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,453 Reviews

6,453 Reviews of Al Hendrickson Toyota - Service Center

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June 10, 2022

They comunícate well with costumer and let you know all options if you have to do something on your vehicle More

by Gerson Cucuname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

Gernson, we are so happy that your service experience with Al Hendrickson Toyota went by smoothly. We try hard to excel at communication and transparency and are pleased to see that effort reflected in your review! Come back anytime. Safe driving.

June 10, 2022

From the second I came to the dealership, it was a welcoming and swift experience. The car was already for me to test drive and Charles was great at explaining everything about the car and all the ben More

by celinealva1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Jun 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Celine! We are so glad to hear that you had such a successful service experience working with Charles and the Al Hendrickson Toyota team. We will be sure to pass on the kind feedback to him. Drive safely, and we hope to see you back again down the road!

June 10, 2022

Henry Delgado was great customer service. They charged me too high for the inspection of my AC ( $ 127.00) and did not repair it More

by EMALAGUTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Al Hendrickson Toyota responded

While I'm glad you enjoyed working with Henry, I'm sorry you have some concerns about the services performed and our pricing. I want to address this directly and do what I can to help. Please give me a call when you can: 954-545-6931. Best, Norman Frantz - Service Manager

Jun 12, 2022 -

EMALAGUTI responded

Mr Norman Frantz, thanks for your response; I left the car for service, a Belt change, an AC inspection since it was cooling but not as strong as originally; and the Tire pressure light on. I got a call from Henry Delgado that my car needed an AC evaporator $ 2500 and 2 tire pressure sensors $440. no alternatives. Only for the AC inspection I was charged $130, and now it is worse because the AC is not cooling at all.!!

Jun 27, 2022 -

Al Hendrickson Toyota responded

Hi, I am not able to pull up your name in the system. At your convenience, please call me directy at 954-545-6931 or please call the Service Director, Eric Silcox- 954-545-6933.

Jun 27, 2022 -

EMALAGUTI responded

Service Director, Eric Silcox My name is Emilio Malaguti, 954 232 4420, I have been in the Toyota system since 2008. I have had many Toyotas and have three cars in your system as of today, You will find them there

June 10, 2022

I took my car oil change and rotation of tire, which were not done. The Mechanic damage the battery connection and I got charge for something that was not broken.. Very upsetting.. More

by neyla2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Al Hendrickson Toyota responded

I'm sorry you feel your services weren't completed and worried to hear your claims of damage. We pride ourselves on fair and thorough service, and I want to better understand what happened here to ensure we are delivering it. Please give me a call so I can address your concerns - my line is 954-545-6931. Best, Norman Frantz - Service Manager

June 10, 2022

Easy communication and repair was made quicker than expected. Love the fact that I just have one service contact every time. He is great to work with, Klaus cobb More

by tcharm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus cobb
Jun 10, 2022 -

Al Hendrickson Toyota responded

Thank you for your review! We're delighted that Klaus delivered fast and communicative service that made your experience at Al Hendrickson Toyota seamless. We look forward to working with you again!

June 10, 2022

Al Hendrickson's parking lot was overflowing. But the Service guy, Chris K., came out to meet me in the line and get my service started because I had an appointment. He said the other customer More

by karvoief2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

Thank you for taking the time to give Chris a shoutout for greeting you in line and honoring your appointment. We aim to ensure all our customers are taken care of in a timely way, and it's great that we achieved this for you. Please let us know if we can do anything else to help. --Al Hendrickson Toyota Team

June 10, 2022

Evan is a pleasure to work with… He is honest and realistic with repair/service time line.. More

by dtullbx
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evan Kendra
Jun 10, 2022 -

Al Hendrickson Toyota responded

Thank you so much for this fantastic review! We're thrilled that you enjoyed working with Evan and our team here at Al Hendrickson Toyota. We hope to work with you again down the road!

June 10, 2022

I have been buying and servicing my vehicles from Al Hendrickson for almost 20 years. Everything from the sales to service is excellent. I always recommend family and friends to Al Hendrickson. More

by DAVE.BELLAVANCE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

Dave, we are so grateful for your nearly 20 years of business! Thank you for choosing Al Hendrickson Toyota and for sharing your positive feedback about our team. We look forward to your next visit!

June 10, 2022

Evan was extremely professional and answered our questions in a direct and friendly manner . He even treated us with a $20 discount on the service of our Rav 4 ! A pleasant unexpected surprise! More

by ALFISHER8799
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan
Jun 10, 2022 -

Al Hendrickson Toyota responded

It is amazing to hear that you liked working with Evan here at Al Hendrickson Toyota! We are glad that he was professional, informative, and friendly. See you again next time you and your Toyota RAV4 need our assistance!

June 10, 2022

Outstanding service, with a personal feel. The service has been consistent great for three years I’ve been coming here. More

by NNWRIGHT1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Al Hendrickson Toyota responded

We really appreciate your feedback here at Al Hendrickson Toyota. We strive to give quality and consistent service and are happy to see that reflected in your review. Please come back anytime.

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