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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,453 Reviews

6,453 Reviews of Al Hendrickson Toyota - Service Center

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June 14, 2022

I did not see any signs of sanitizing at all ! !! pieces of plastic were not replaced in the position they were removed from !!!! I had to come back on Monday to have them installed !!!! Plas More

by SONNY.BEAN
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Al Hendrickson Toyota responded

We're very sorry that you had this experience. We sincerely apologize for the issue with your installation and that you had to return to our dealership. We never want to inconvenience our guests and will look into why this situation occurred. If you would like to provide further information about your visit, please feel free to reach out directly to Norman Frantz, Service Manager, at (954) 545-6931.

June 14, 2022

Todo el. personal. es muy amable, las instalaciones son limpias y muy buen ambiente, la entrega delos autos es más rápida de lo esperado More

by SEBASTIAN.ARIAS.CAMARGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Al Hendrickson Toyota responded

Sebastian, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle!

June 13, 2022

JenniferBurton is the best I had my best experience ever with Al Hendrickson Toyota thanks to Jennifer Jennifer is very professional, she made sure everything in my care was taken care of She accommodat More

by ibrahim52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer burton
Jun 13, 2022 -

Al Hendrickson Toyota responded

We are thrilled to see that your car-buying experience was an excellent one! Thank you so much for supporting Al Hendrickson Toyota and we'll see you next time!

June 13, 2022

Car was serviced excellent, very prompt, great communication however, extremely expensive. No issues with picking the car up. More

by OACASAS18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Al Hendrickson Toyota responded

Thank you for this review. We strive to keep our prices competitive and reflective of what we offer our residents, and it is disappointing that this was not better demonstrated in your experience. I would be happy to speak with you to see what more I can do to address this feedback. If you are willing, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 13, 2022

Although the advisor I had scheduled was unavailable, Carmine assisted right away. He was polite and professional. More

by lsilva321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Jun 13, 2022 -

Al Hendrickson Toyota responded

Thanks so much for this great review! We're thrilled Carmine could be of assistance. We will pass your kind words along to our team here at Al Hendrickson Toyota. We hope to see you again down the road!

June 13, 2022

Great and courteous service , fast, explained what will be done, updated promptly upon completion of a service More

by RYABENKIYY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine
Jun 13, 2022 -

Al Hendrickson Toyota responded

Prompt and courteous service is our goal! Thank you for the wonderful review and for trusting Al Hendrickson Toyota with your business!

June 12, 2022

This service was at 75000 miles - oil change, ;tire rotation, checklist. Pretty straightforward. But I had to go back the following day because the mechanic had not properly tightened the oil drain More

by LARRY.DORETY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Al Hendrickson Toyota responded

Larry - we apologize for the experience and would like to speak to you. Please give me a call at your convenience. Thank you, Jessica Fernandez - Assistant to Chairman & CEO -954-545-6502

June 12, 2022

Great service, appointment was precisely on time, work done good, highly recommend to anyone else. More

by dm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Al Hendrickson Toyota responded

Thanks for the 5-star review of us here at Al Hendrickson Toyota. We hope to see you next time!

June 12, 2022

made an appointment, still took over 2 hours. no option to get a loaner car while this was being serviced. More

by ICORO87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Al Hendrickson Toyota responded

We apologize for the wait. We are trying to hire more help as well as take in as many appointments as we can without our customers having to wait weeks. I assure you that we will use this feedback to improve our efficiency in the future. If there is anything more I can do to better your visit, please feel free to give me a call directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 12, 2022

The service advisor was knowledgeable, listen to my concerns and respond in a professional way More

by MARCHUNG04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo Armando
Jun 13, 2022 -

Al Hendrickson Toyota responded

We're so happy your service experience went smoothly. Have a great day from all of us at Al Hendrickson Toyota!

Jun 13, 2022 -

MARCHUNG04 responded

Thank you guys..

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