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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,015 Reviews

7,017 Reviews of Al Hendrickson Toyota - Service Center

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October 08, 2022

My car was diagnosed with an issue. I brought it back for that. When they started to work on it they discovered it was another issue. At least they were honest enough to NOT charge m More

by From Coral Springs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that our team found the correct issue and made sure you were charged fairly for the work completed. Thank you for choosing Al Hendrickson Toyota and for sharing your kind review. Drive safely!

October 08, 2022

El tiempo de servicio no fue cumplido. No hay espacio en la sala de espera y el precioso por el servicio no correspondía con el mostrado online More

by Ramirez_e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Lamento oír que no le pudiéramos ayudarle en una manera oportuna. Quiero entender mejor como nos hayamos quedados cortos esta vez para asegurarme de que mejórenos hacía adelante. Por favor, llámeme a su conveniencia. Estoy disponible para conectar y ansioso para asistirle. Norman Frantz - Service Manager - 954-545-6931

October 08, 2022

This Dealership has a staff of very courteous and helpful Service Advisors .Since I purchased my Rav 4 in 2017, I have spoken to many of them and they have all been very professional individuals. I More

by TMBRUCE2509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Oscar, Chris, and the Al Hendrickson Toyota team. Drive safely in your Toyota RAV4, and we hope to see you back again down the road!

October 08, 2022

Quick and good service. The service representative Mr. Chris Leporte was very courteous and knowledgeable. More

by PETER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Peter! We are so glad to hear that you had a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 08, 2022

Tires were not rotated which was part of my device. Was told that tires would be rotated More

by SOLARA513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine 5 stars
Oct 20, 2022 -

Al Hendrickson Toyota responded

I apologize for the oversight with regard to your tire rotation. We strive to deliver seamless and accommodating service, and it is disappointing that this was not better reflected in your experience. I would be happy to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

October 07, 2022

Excelente atencion. Siempre buen servicio. El señor Vizcarra es una persona muy amable y con buen trato hacia el cliente. More

by Francisco Robledo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Al Hendrickson Toyota responded

Francisco, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle!

October 07, 2022

Came in for an oil change and the check engine light. Was told I had a gas leak. Paid for it to be fixed and my check engine light is still on! And I got my car back with a dent in the bumper! More

by RUSHAINEKESKINER
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Al Hendrickson Toyota responded

This feedback is concerning and if there was a mistake on our end, I apologize. We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. In the meantime, I think it would be best if you and I touched base so we can work toward a solution. Please give me a call when time allows. Best, Norman Frantz - Service Manager - 954-545-6931

Oct 12, 2022 -

RUSHAINEKESKINER responded

It’s safe to say I’ll NEVER do business with your establishment again! Brought my car back now it’s a different story hose broken valve needs changing! After waiting almost 2 hours again! And I’m pretty sure all of this could be fixed the first time I was there! Scammers!

October 06, 2022

My service provider was very professional and the service was quick thank you Jerret God bless More

by Antoinette Dazil
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Al Hendrickson Toyota responded

Antoinette, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

They woks good in your car, are friendly, they give you prices competitive, I come back for more service. Thanks More

by ramirezrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 06, 2022

Probably the best dealership I’ve ever worked with , the team there is truly amazing in every aspect of service !! More

by JOHNA97
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Al Hendrickson Toyota responded

John, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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