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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,451 Reviews

6,451 Reviews of Al Hendrickson Toyota - Service Center

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June 16, 2022

There is no customer service there. my frist time and I’m not happy to come back very poor More

by SONWATTS16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not want to say any name
Jun 22, 2022 -

Al Hendrickson Toyota responded

I'm sorry that we didn't leave a better impression during your visit. I would appreciate the opportunity to learn more about what transpired in order to improve your experience going forward. Please give me a call at your earliest convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

June 16, 2022

They treat me like a king. They give me the utmost respect. They are awesome. More

by fan_com-cedwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Al Hendrickson Toyota responded

Wow, this is the kind of review we love to see, thank you! We're thrilled our team has delivered excellent treatment that's shaped your positive experience. Al Hendrickson Toyota is honored to have earned your confidence!

June 16, 2022

Very good service, on time, I dont have to wait to long and text me by the time that my car was ready. More

by NJMALDONADO1902
Recommend Dealer
Yes
Employees Worked With
Klaus
Jun 16, 2022 -

Al Hendrickson Toyota responded

We're glad you received the timely and communicative service we pride ourselves on! Thank you for the wonderful review and for trusting Al Hendrickson Toyota with the job!

June 16, 2022

It was worth the wait for the service to my Toyota Prius. Chris LePorte the Cashier and the Valet Service were all professional and efficient. Thanks to all. More

by jJules Vincent 83
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Al Hendrickson Toyota responded

Thank you for letting us know that Chris and the team did an amazing job helping you with your Toyota Prius! Come back to Al Hendrickson Toyota anytime.

June 16, 2022

Chris Laporte is the one I always use; he is excellent. Thank you; Chris You are excellent More

by MANCINEDEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Al Hendrickson Toyota responded

Thank you for your continued business and your confidence in Chris! He is a valuable member of our team and we will be sure to share your feedback with him. See you next time at Al Hendrickson Toyota!

June 16, 2022

Al Hendrickson is one of my favorite to go when my car requires maintenance. Cause the workers are so professional and the service is great. More

by CELESTINVEVE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jun 16, 2022 -

Al Hendrickson Toyota responded

Thank you for your five-star review and confidence in the Al Hendrickson Toyota service department! It's always a pleasure to see you and take care of your vehicle. Until next time, drive safely!

June 16, 2022

I waited 37 minutes for an scheduled service appointment i was so upset then he told me that people called outside More

by Jannies_wwjd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on exceptional service and we want to apologize that you were kept waiting. Your business is important to us and if we left you with a different impression, I apologize. I hope we get to make things right next time, and if there is anything else we can do to help, please reach out. Best, Norman Frantz - Service Manager - 954-545-6931

June 15, 2022

Klaus is always amazing. So accommodating. Gets the job done with no stress. Can’t recommend him enough! More

by woodmews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Jun 15, 2022 -

Al Hendrickson Toyota responded

We are happy that Klaus left such a great impression! Thank you for sharing and leaving Al Hendrickson Toyota a five-star review. A no-stress visit is the best visit!

June 15, 2022

Great service, customer satisfaction, customer relations, customer management, customer focus, handling customers appropriately, and general customer skills More

by m.julmist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles, Shedrick Anderson
Jun 15, 2022 -

Al Hendrickson Toyota responded

Thank you for sharing your terrific review! We are happy to hear that you are a happy customer and we hope to work with you again at Al Hendrickson Toyota. Drive safely!

June 15, 2022

Very pleased with the service. I think the receipt should include the hourly rate for labor and how long it took to repair the part. More

by RWSAM1922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jun 22, 2022 -

Al Hendrickson Toyota responded

Thanks for the excellent review of Al Hendrickson Toyota! We're glad that the team did great work, and we will pass this feedback along in order to improve. Let us know if we can answer any questions about your repair cost and time. Norman Frantz - Service Manager - 954-545-6931

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