Al Hendrickson Toyota - Service Center

Helpful knowledgeable service personnel keep you informed of issues. Have been working with the same 2 advisors for a while. of issues. Have been working with the same 2 advisors for a while. More

I love it. Finally thanks to Toyota Al Hendrickson I have my perfect car. I really happy with my car. Finally thanks to Toyota Al Hendrickson I have my perfect car. I really happy with my car. More

I have been coming here for at least 6 years. The service has become HORRIBLE. The wait is too long. Chris Leporte was very rude to me. Do not schedule so many appointments if you do not The service has become HORRIBLE. The wait is too long. Chris Leporte was very rude to me. Do not schedule so many appointments if you do not have the technicians to do the job. Service advisors are sitting around talking while their co worker is swamped with many customers in line. Offer to help out if you don't have a customer in that moment. The customer experience has long gone and it's now a nightmare frankly. This used to be the VERY BEST Toyota dealership in South Florida, now it's just like the rest. More

The first two times I came for service, I didn’t have a great experience with other people but John made up for that this time around. He was very attentive and kept me informed along the way. He explained great experience with other people but John made up for that this time around. He was very attentive and kept me informed along the way. He explained in detail what I needed to know and made sure my service was quick but efficient. He was also on time for my appointment which I greatly appreciated it since everyone else came in super late. I also have to say that he treated me with respect as an individual instead of a “woman who needed to contact her husband for approval” which has happened in the past. Thanks again John “tuna”. More

Why make clients make appointments when you have no way of honoring them? Waiting 3 hours to have a battery recall checked is unacceptable & had to abort the rest of the requested service. The “oh, well” l of honoring them? Waiting 3 hours to have a battery recall checked is unacceptable & had to abort the rest of the requested service. The “oh, well” laissez affaire attitude of staff tells this is the norm, acceptable & too bad as people are just cattle or sheep. Not having it, will not return. Poor customer service is just that, and now your problem, not mine. Going elsewhere. More

Great service 👏 great people , the only thing I didn't get no frrr ca wash. get no frrr ca wash. More

It’s always a pleasure bringing my truck to your facility and working with your service people they are so professional and courteous. and working with your service people they are so professional and courteous. More

I Love the service here, Jarret is awesome as usual. They guide you to the correct maintenance and help you make the right decision. Thanks to the entire team!! They guide you to the correct maintenance and help you make the right decision. Thanks to the entire team!! More

The sales agent and dales manager did not make sure the preowned vehicle was properly checked and certified begore srlling it to me Which I would define ad decceptive sales procedure. The serbive agent Did preowned vehicle was properly checked and certified begore srlling it to me Which I would define ad decceptive sales procedure. The serbive agent Did a good job exvept the upholdyeting on the inside of the csre was mot repaired I would not say that I was treated very honestly More

Jarrett shows that he cares about the Service Center customers. When we brought in our Sienna at the end of day because of some warning in the car he gave me his business card and asked me to come in th customers. When we brought in our Sienna at the end of day because of some warning in the car he gave me his business card and asked me to come in the next morning without having to make an appointment. The next morning he helped us get the van though service and it was resolved in only a few hours. More