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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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June 25, 2022

Jennifer Hutton is amazing. A problem solver service rep., I’m thankful to have her as my rep. Very honest and she hears me, even when I don’t know vehicle parts as she does. More

by Marguieperezf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Hutton
Jun 27, 2022 -

Al Hendrickson Toyota responded

Thank you for this wonderful review and rating! We're delighted that Jennifer has provided great experiences. Thank you for your support of us here at Al Hendrickson Toyota - we look forward to seeing you again next time!

June 25, 2022

Nice, professional service that you can trust. Convenient drop off and waiting area. I had an appointment immediately with no qualms! More

by NORATUCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Al Hendrickson Toyota responded

Our team here at Al Hendrickson Toyota is thrilled to read about your experience! Thank you for taking the time to support us with your review - we're delighted that your visit was smooth and professional.

June 25, 2022

I have been going to this dealership , for 30 years , Their service is awesome , I have no complaint More

by CUGAR47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Al Hendrickson Toyota responded

Thank you so much for this excellent review and rating. Our team here at Al Hendrickson Toyota is deeply grateful for your continued loyalty to us over the years. We appreciate your support and we look forward to seeing you next time!

June 25, 2022

Would like to say that your service advisors Carmelo & Jarrett are an asset to your organization. They explain what is needed in a clear concise explanation. Would always bring my Toyota vehicles here to More

by LENE123
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmelo
Jun 27, 2022 -

Al Hendrickson Toyota responded

We love to hear kind words about our wonderful staff! We're so glad Carmelo and Jarrett have provided excellent, communicative service that has earned Al Hendrickson Toyota your confidence. We look forward to working with you again!

June 25, 2022

After more than three months experience with the Alhendrickson, I'm still satisfied. So far so good with the car and I the service is good. More

by R.VALSAINT
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Al Hendrickson Toyota responded

Thank you for your continued support! It means a lot to hear that you're satisfied with our service and we appreciate you posting a review. Safe driving from our Al Hendrickson Toyota team!

June 24, 2022

The service received was reliable pleasant and professional. My car was done in reasonable time and I received very comfortable and reliable shuttle service. Thanks for great service. More

by LYTTLEKERRY85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Jun 24, 2022 -

Al Hendrickson Toyota responded

Your review is everything we hope to see! We're delighted our team welcomed you with excellent service in a timely manner and that the shuttle service was accommodating and dependable. We hope to work with you again at Al Hendrickson Toyota!

June 24, 2022

Everything was good. The service representative can be more attentive when checking in. I struggled getting someone’s attention when I arrived. More

by tomech11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Al Hendrickson Toyota responded

Thank you for bringing this to our attention. We expect our guests to be welcomed to our dealership so we appreciate your feedback. Hope to see you next time at Al Hendrickson Toyota! Norman Frantz - Service Manager - 954-545-6931

June 24, 2022

No hassle from making the appointment to getting my keys back. Everything went smoothly. I did wait for the service and the "lounge" area was clean-- spread out and had wifi! More

by JSALLS2
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Al Hendrickson Toyota responded

Thanks for the review! We're glad to hear that our team took excellent care of you and your vehicle! We appreciate your trust in us to get the job done right. See you again next time.

June 24, 2022

you guys charged me $30 to put my spare tire back under the car. unbelievable. More

by Fernando Fonseca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Leporte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Al Hendrickson Toyota responded

Fernando- I am sorry that you're frustrated with your recent service experience, and I will discuss this with the team. The technician fixed, reinstalled the spare, as well as fixed the spare tire bracket. Any questions, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jun 27, 2022 -

Fernando Fonseca responded

I bought this car 1 year ago. It was the first time I used the spare tire. If it was broken, should be fixed for free. And when you charged me, you didn't know the bracket was broken. $30 was just to put the tire back. AGAIN. UNBELIEVABLE. You didn't answer anything.

June 24, 2022

Service department runs like a clock. Great organization. Service rep Jaret was great I love his cowboy hat. Car was ready before his estimate on time. More

by awathanas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Al Hendrickson Toyota responded

Your review is everything we hope to see! We're thrilled Jaret and the rest of the service team delivered excellent, efficient assistance that got your car service finished before the expected time. We hope to work with you again soon!

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