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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,451 Reviews

2,782 Reviews of Al Hendrickson Toyota - Service Center

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November 08, 2021

Nice people, the service was very good. They keep you posted and I love that we can do this on Sunday ;) More

by thais.tatagiba3766
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony colon
Nov 08, 2021 -

Al Hendrickson Toyota responded

We're glad to hear your recent visit didn't disappoint! Thank you for doing business here at Al Hendrickson Toyota - we sincerely appreciate your support. See you next time!

November 08, 2021

I went to get safety recall done. The vehicle had a bad fuel smell inside, so I took the vehicle back the following day to double check everything was done correctly. Carmine was the Service Writer, he ha More

by mmercado1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carmine (Carmelo)
Nov 08, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to reach out with your feedback! While we understand how the fuel smell can be frustrating, we do appreciate you bringing it to our attention so we could make sure everything was addressed. If there is anything else the Al Hendrickson Toyota team can do for you, please feel free to reach out. Have a great day!

November 08, 2021

Helpful knowledgeable service personnel keep you informed of required car needs. Shuttle service is available. More

by Hrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Al Hendrickson Toyota responded

Thank you for the five stars! We strive to deliver a seamless and professional service experience, and it is great that this was reflected in your visit. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

November 07, 2021

Klaus has always provided excellent customer service to my family and I. He cares about his customers. More

by TNCREWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Nov 07, 2021 -

Al Hendrickson Toyota responded

We are happy to see that Klaus is providing service that keeps you coming back to us. Thanks for supporting Al Hendrickson Toyota and we'll see you next time!

November 07, 2021

Dropped off my car for its 20k appointment on a very busy Saturday. Told me it would be ready in 2 hours. Ended up being ready in 1.5 hours. Staff is very nice and do their best to get everyone in and out as More

by RJJ.JOHNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmine/Carmelo
Nov 07, 2021 -

Al Hendrickson Toyota responded

We are thrilled to see that our team handled your appointment in a timely and professional manner. Thanks for supporting Al Hendrickson Toyota and we'll see you next time!

November 07, 2021

Good service , good service. Good service, good service ,good service, good , good, service, good service, good 👍 More

by iosi.bomer
Customer Service
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2021 -

Al Hendrickson Toyota responded

Thanks for the great review!

November 07, 2021

Not what it used to be and I've been coming here for over 20 years First driver was very nice, second driver to interested in talking on his cell phone & not very careful about switching lanes, in to much o More

by ABC
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Al Hendrickson Toyota responded

Your feedback is concerning and I am sorry to hear that we fell short of our high standards during your recent visits. We would be grateful for your business and this isn't the impression we hoped to leave. I will certainly use this feedback as a training opportunity for the staff to ensure that we are delivering a 5-star experience moving forward. In the meantime, I hope we get another chance to impress you down the road. Please also consider giving me a call directly if there is anything else you would like to discuss. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

November 06, 2021

Very crowded. Promised to get me done in under 2 hours. Did oil change in 1.5 hours More

by mikes6656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Al Hendrickson Toyota responded

This is a fantastic review! Thanks from the entire team at Al Hendrickson Toyota!

November 06, 2021

Consistently excellent service, exceeds expectations on quality of service and timeliness of service. I’m a repeat customer that will continue to come back. Eric Silcox is a great manager of the service te More

by Betsy Kirby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Silcox
Nov 07, 2021 -

Al Hendrickson Toyota responded

Betsy, thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Eric and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

November 06, 2021

My service rep was Jarrett. He is exceptional, professional and extremely knowledgeable. He knew me by name. More

by PERTHROAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2021 -

Al Hendrickson Toyota responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful and attentive service experience working with Jarrett. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

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