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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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July 06, 2022

It’s such a great experience you pull up tell them what you’re here for they take your car and within an hour you can come back in the work is done. More

by KLEPACKIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Carmelo
Jul 07, 2022 -

Al Hendrickson Toyota responded

Thanks for your glowing review! We're so glad our team delivered outstanding, efficient assistance that completed your service in a timely manner. We look forward to working with you again!

July 06, 2022

Prompt, professional service always! I had to wait a few hours and asked for the shuttle service but it wasn't available. Thank AH! More

by UNITYVILLAGE41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We're glad that our team was professional, prompt, and great to work with! See you again next time! --Al Hendrickson Toyota Team

July 06, 2022

Unprofessional, made me to go there 3 times. Asked about repair for rare tire the patch and charge me for front tire. The day after when I went back they said we fix it but again rare tire was l More

by SAIDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2022 -

Al Hendrickson Toyota responded

I am very sorry to hear that your tire wasn't effectively fixed during your first visit. We certainly never want to cause our guests any inconvenience and I understand your frustration. We would be grateful for another chance to earn your trust and business in the future, so please don't hesitate to be in touch if there is anything else we can do to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 06, 2022

Service advisor was very rude. The service manager was a nice guy that turned things around More

by PAMJANFOR
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2022 -

Al Hendrickson Toyota responded

I'm sorry that some of our team members didn't impress you. We aim for best in class service, and I'm concerned that we let you down. We're glad that one member turned your experience around. If we can do anything else to assist you, please let us know. Norman Frantz - Service Manager - 954-545-6931

July 05, 2022

I use this location twice, and both times, I was disappointed. 10K service, they did not put washer fluid in the vehicle, I had to purchase. Also they did not put the sticker for the next servi More

by jiggyjoan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Charles
Jul 07, 2022 -

Al Hendrickson Toyota responded

I am truly sorry for the experience. I would like to look further into this so that this does not happen again and I would also like to arrange for one of our guys to come out to you to fill up your windshield wiper fluid and provide you with your sticker. I am not able to find you in our system without your full name so please call me at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jul 07, 2022 -

jiggyjoan responded

Joan L Smith 954-854-6046

Jul 08, 2022 -

Al Hendrickson Toyota responded

Joan- We just left you a message so that we can arrange a day and time to go out to you. Please give us a call when possible. 954-545-6502 or 954-545-6931 Thanks!

Jul 08, 2022 -

jiggyjoan responded

Hello, I am off on Monday. What time is your latest appointment

July 05, 2022

I haven’t received the right repair, and I brought my car the last 3 times for the same issue. More

by LAGREALTOR08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Diaz
Jul 08, 2022 -

Al Hendrickson Toyota responded

Customer satisfaction is our top priority and I'm sorry to read your car is still having issues. I understand you're frustrated and would like to discuss this with you further to try to make things right. Please reach out to me directly at your convenience. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 04, 2022

Great customer service and fast and easy and clean environment was out and less then a hour More

by PETER34JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you are confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back again down the road!

July 04, 2022

El servicio fue muy rápido y eficiente. La atención en la llegada fue muy profesional y oportuna More

by nacurero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Diaz
Jul 05, 2022 -

Al Hendrickson Toyota responded

Gracias por la reseña! Nos da mucho gusto oír que tuvo una experiencia exitosa trabajando con el equipo Al Hendrickson Toyota. Que tenga un buen día!

July 03, 2022

My car needed to be towed to the dealership. I was informed that the service representative would call me once my car arrived. He never did. I had to call 3 times, left messages, and finally got More

by SANDY.THOMSON2013
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Al Hendrickson Toyota responded

Sandy, I sincerely apologize for the lack of communication on behalf of my team. We strive to deliver seamless and top-notch service, and it is concerning that this was not better reflected in your time working with us. I assure you that we will use this feedback to better our practices in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to assist with your vehicle. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

July 03, 2022

Excellent service center. Taken care of immediately. Haus service personal very professional and courteous. Would recommend I get him next visit. More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haus
Jul 03, 2022 -

Al Hendrickson Toyota responded

Thank you for your glowing review, Michelle! We're so glad our team welcomed you with attentive, friendly, and professional service that shaped an excellent experience. We look forward to working with you again at Al Hendrickson Toyota!

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