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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews
Call Service Center (954) 448-7257

6,454 Reviews of Al Hendrickson Toyota - Service Center

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July 07, 2022

Ever since I’ve started coming to Al Hendrickson Toyota I have never turned back. The service department is top notch and they take Very good care of their clients. Especially if you have a Toyota you bought More

by PELAGICFISHUNTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmine
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Jul 07, 2022 -

Al Hendrickson Toyota responded

Woohoo! Thank you for the stellar 5-star review and for always choosing Al Hendrickson Toyota. We appreciate your business and look forward to working with you in the future!

July 07, 2022

Super slow - I was there for 5 hours. For a simple tire rotation. Just terrible. More

by JOHNMOLLICA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
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Jul 09, 2022 -

Al Hendrickson Toyota responded

John - I am very sorry to hear that your service visit took longer than anticipated. It is never our intention to cause our guests any inconvenience and we would appreciate another chance to give you a five-star experience. Please don't hesitate to be in touch if you would like to share anything further. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 07, 2022

My appointment was 1:00 PM I left at 4:00 PM I wasn't happy about it the service More

by YOLETTEJEANL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Camelo
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Jul 09, 2022 -

Al Hendrickson Toyota responded

I am very sorry that we fell short of our five-star standards. I understand that having to wait longer than expected for our services to be completed is frustrating and I apologize if this caused any inconvenience. I will share this feedback with my team to help us improve moving forward, and if there is anything else you would like to share, please feel free to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 07, 2022

Bad as the first time, waiting time was awful and no communication a lot. horrible customer service from start to end. More

by acajas
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
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Jul 09, 2022 -

Al Hendrickson Toyota responded

I'm sincerely sorry your wait time and our communication left you wanting more. We aim for the best in customer service, so this is hard to hear. I will share this feedback with my staff, but I also want to ensure all your concerns have been properly addressed. Please give me a call, if you are willing - I won't be able to determine your contact details from this review. Best, Norman Frantz - Service Manager - 954-545-6931

July 07, 2022

Very easy to get an apppoinment. Staff are friendly. Al Hendrickson Toyota is a trusted dealership in broward area. More

by CIELOCONDES1815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

Al Hendrickson Toyota responded

Thanks for your praise! We're so glad our team welcomed you with courteous assistance and that making an appointment was hassle-free. We're delighted to hear Al Hendrickson Toyota has earned public confidence in the Broward area!

July 07, 2022

I am in this service station from the last few days, had appointment to fix the car at 10 am, given to service rep at 10 am, I am emailing to go with the car after repair and the representative made aware t More

by REJITG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Klaus Cobb
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Jul 09, 2022 -

Al Hendrickson Toyota responded

I am very sorry for the delay in having your vehicle looked at. I will bring this to my team's attention and ensure there haven't been any miscommunications on our end. In the meantime, please call me directly so we can quickly address your concerns. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 06, 2022

Very professional and courteous. Service provided was done very timely. Would highly recommend to anyone. More

by rndiamond67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We're glad to hear that our team was professional and courteous. See you again next time here at Al Hendrickson Toyota!

July 06, 2022

Very good service in fast I will recommend to all my friends Friendly environment and very honest service advisor More

by Ciro Marinho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2022 -

Al Hendrickson Toyota responded

Hi Ciro - Thank you for the five-star review for Al Hendrickson Toyota! We are so glad that our services are consistently accommodating. See you down the road, and take care!

July 06, 2022

They were able to schedule me on a weekend that was good. However when I picked up my car molding trims removed to service my vehicle were left uninstalled. Also was told car was in pick up area but had to More

by GREMERY59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2022 -

Al Hendrickson Toyota responded

I apologize for the trouble you encountered during your visit. It is our goal to deliver seamless service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to improve our communication practices in the future. Lastly, I would appreciate the chance to speak with you to see that your concerns have been fully addressed. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

July 06, 2022

over the years, just like this time, the service, including an oil change, was completed quickly. I've worked with many in the dept. and is always pleased with the service. this time it was Chris Le More

by LEO.BUTTERFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2022 -

Al Hendrickson Toyota responded

Leo, your review is music to our ears! We're so glad Chris welcomed you back with the timely service you've come to expect at Al Hendrickson Toyota. We're grateful to consistently deliver excellent assistance and honored to serve loyal customers like you. Until next time!

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