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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.3
6,448 Reviews
Call Service Center (954) 448-7257

6,448 Reviews of Al Hendrickson Toyota - Service Center

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July 10, 2022

A good experience. It was busy but my car service took less than one hour. More

by LEOCOTTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

Helpful
July 10, 2022

The service was fast and on time, had no problem with the service and writer. Thank you. More

by pablo4942002
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you are confident in the Al Hendrickson Toyota team to get the job done. Drive safely, and we hope to see you back!

Helpful
July 09, 2022

The service was good and fast. the waiting area was cool and clean.the whole experience was awesome. More

by Lyricbronson07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles'
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Jul 11, 2022 -

Al Hendrickson Toyota responded

We strive to make the service experience efficient and comfortable for our guests and it is gratifying to hear that we hit the mark! Thank you for choosing Al Hendrickson Toyota and for sharing your feedback. See you next time!

Helpful
July 09, 2022

good attention, professional. The service was excellent, I recommend this service, also, good price with cupons. More

by TRUCK954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jennifer burton
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Jul 11, 2022 -

Al Hendrickson Toyota responded

Thank you for choosing Al Hendrickson Toyota for your service needs! We appreciate your feedback and we look forward to the next opportunity to assist you. Enjoy your day!

Helpful
July 09, 2022

I had multiple issues with my vehicle in which it needed to stay at the service center for a while. Klaus and Norman kept me up-to-date on all my repairs and possible time frame for my vehicle to be done. More

by demondelliott215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus
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Jul 11, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Klaus, Norman, and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

Jul 11, 2022 -

demondelliott215 responded

Thanks

Helpful
July 09, 2022

Quick easy oil change will continue to use facility for maintenance Great experience during visit More

by JLib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Al Hendrickson Toyota responded

We are delighted to have earned your continued business and your great review! Thank you for choosing Al Hendrickson Toyota and for sharing your support. See you next time!

Helpful
July 09, 2022

The only reason, I. would recommend this service department, is because of technical support, given by Chris. He took care of writing up, the necessary service on our Ni More

by RROB1946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Hendrix, should be aware of all of the trouble, that we have experienced with this used Nissan. This was not fully inspected, before we bought this vehicle.
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Jul 22, 2022 -

Al Hendrickson Toyota responded

Thank you for this feedback! We are proud to have Chris on our team, and it is wonderful to hear that he went above and beyond to assist you. We will be sure to pass on the kind feedback to him. If there is anything more I can do to improve your experience or anything else you would like to share regarding your visit, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jul 22, 2022 -

Al Hendrickson Toyota responded

Thank you for this feedback! We are proud to have Chris on our team, and it is wonderful to hear that he went above and beyond to assist you. We will be sure to pass on the kind feedback to him. If there is anything more I can do to improve your experience or anything else you would like to share regarding your visit, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

Helpful
July 08, 2022

The mechanics obviously don’t care about how they return your vehicle to you with grease on your seat and underneath your hood after they service your vehicle. More

by gerald1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2022 -

Al Hendrickson Toyota responded

Gerald - I'm very sorry to hear about how your vehicle was returned to you. This isn't what we want for our guests and I will speak with my team about your feedback. Would you please give me a call? I would like to see what I can do to improve your experience. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jul 09, 2022 -

gerald1960 responded

Good Evening Norman, I appreciate you reaching out to me about this issue. There’s really nothing else for me to say except before returning a vehicle to the customer the mechanic who worked on the vehicle needs to return it the same way that he found it when it was brought in for service. I don’t understand why he didn’t notice the grease marks that he left on my right front passenger seat and try to clean it off before returning my vehicle. Just a suggestion but maybe they should cover both seats with the plastic wrap when you first bring the vehicle in for service and then the grease marks might not have gotten on the seat. They also need to wipe the grease off underneath the hood after they do the oil change.

Jul 11, 2022 -

Al Hendrickson Toyota responded

Gerald- I will share this with the team and use this to improve for the future. If there are still any grease marks, please come by so that we can take care of it. Once again, I apologize and hope that we can make your next experience a great one. Thank you, Norman Frantz - Service Manager - 954-545-6931

Jul 11, 2022 -

gerald1960 responded

Thank You Norman. I appreciate you responding back with me.

Helpful
July 08, 2022

The service was excellent. However, the wait time of over two hours for a routine check was far too long. More

by MEKRANZLER
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Jul 09, 2022 -

Al Hendrickson Toyota responded

Thank you for reaching out. I'm sorry that your visit ran over time and will speak with my team about your feedback. I hope we have the chance to assist you in the future! Norman Frantz - Service Manager - 954-545-6931

Helpful
July 08, 2022

Klaus was amazing. Always makes me feel welcome and makes sure my car is taken care of More

by EMILY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Jul 08, 2022 -

Al Hendrickson Toyota responded

Emily - it is great to hear these kind words about Klaus. See you again next time here at Al Hendrickson Toyota!

Helpful
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