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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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July 14, 2022

Best auto service in town. This is my 4th Corolla from al Hendrickson. I always go there for service. I want to buy a new car but prices of new car are too high😔. As soon as I More

by NIZARDAJANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Al Hendrickson Toyota responded

We are blushing! It's an honor to deliver exceptional service that's earned Al Hendrickson Toyota your confidence. We hope to work with you again soon!

July 14, 2022

Very professional,very patient,always finish the work on the time they said it would take,there customer service is the best 👍👍 More

by PAULETTEMCNAB23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Al Hendrickson Toyota responded

This is the kind of feedback that lets us know we're making all the right moves. Thanks for being a fan of Al Hendrickson Toyota!

Jul 14, 2022 -

PAULETTEMCNAB23 responded

They are the best

July 14, 2022

Wasn’t called with update on my SUV, or even when to pickup so I went anyway and it was parked under a tree full of bird feces… also I’m not satisfied with the way its running 👎🏼👎🏼👎🏼 More

by TJ.7336
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Don’t exactly remember his name I believe CHRIS
Jul 28, 2022 -

Al Hendrickson Toyota responded

We understand the importance of meticulous and attentive care, so as you can imagine, this feedback is concerning. I apologize for the state your car was left and know how disappointing it is to run into unexpected repairs. Would you mind giving me a call at 954-545-6931 when time allows? I'd like to try and make things right. Norman Frantz - Service Manager

July 13, 2022

Been going to Al Hendrickson Toyota for many years. They are extremely professional. I 100% recommend them. More

by GINETHMYIBIRIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Al Hendrickson Toyota responded

Thank you for being a loyal customer of Al Hendrickson Toyota! We are grateful for your business and look forward to continuing our relationship.

July 12, 2022

Good customer service Mr. Jarret Elder was very polite, friendly and quick job done in hr. 1½ More

by RACSO3841
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jarret and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 12, 2022

Service department was fine. However, after parts and labor the bill was over $1000. I then declined service but paid the $150 diagnostic fee. I purchased the part (cooling fan w More

by JASON.YUKNUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Jul 22, 2022 -

Al Hendrickson Toyota responded

Jason, this feedback is concerning to receive. It is our goal to deliver top-notch service at a competitive value, and it is disappointing to see that we missed the mark. It is never our intention to overcharge or take advantage of our guests, and I would appreciate the chance to speak with you to see what more I can do to help clear this up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 12, 2022

Upsetting, service doesn’t do what they tell you when you take car for service More

by JHIGUERA76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Al Hendrickson Toyota responded

This is worrying to hear, as customer satisfaction is our foremost concern. I want to better understand how we fell short here and do my best to turn your experience around. Please give me a call, if you are willing - my line is 954-545-6931. Thank you, Norman Frantz - Service Manager

July 12, 2022

It was Oscar services was friendly and polite shared a conversation with him and laughs too great guy More

by simon.warrior30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Al Hendrickson Toyota responded

Thanks for your review! We're delighted Oscar welcomed you with personable service that shaped a positive experience. Many safe and happy miles from everyone at Al Hendrickson Toyota!

July 11, 2022

Oscar was great and helpful. The service was done quick and they had everything I needed available. More

by VNBOTERO
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Oscar and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 11, 2022

Always a pleasure with Klaus. Thank you for always listening to my concerns with my Toyota. More

by MENDIETA.MARIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Jul 11, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Maria! We are so glad to hear that you had a successful service experience working with Klaus. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

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