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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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July 15, 2022

It took 4 hours for an oil change with an appointment. The advisor was supposed to be Carmelo but he was out so the guy Who helped me was very unprofessional and not very helpful. More

by Jewels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Junior Charles
Jul 28, 2022 -

Al Hendrickson Toyota responded

Jewels, I am very sorry for the delay with your most recent service visit and if our team left the wrong impression. I understand this is frustrating, and I apologize for any inconvenience. I will share this feedback with my team to ensure we can improve our wait times moving forward. If there is anything else I can do to ensure a five-star experience moving forward, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 15, 2022

Awesome service as usual. Always meet our exceed my expectations. This is why Al Hendrickson is my only stop for all my tundras needs. Thanks Al. More

by DHOLMESFLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb
Jul 17, 2022 -

Al Hendrickson Toyota responded

Wow, we are blushing! We're thrilled our team welcomed you back with the outstanding service you've come to expect at Al Hendrickson Toyota. It's an honor to have earned your confidence. Thanks for being a loyal customer!

July 14, 2022

The dealership is OK, but we have had ,too many problems, with this Nissan Roque, which I don't think, that they did a full inspection of this vehicle. The only person, that has been fantastic, on correcting More

by RROB1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Al Hendrickson Toyota responded

Thank you for the review and feedback. We are happy that Chris has been helpful and has delivered a 5 star experience! We are sorry that you didn't have a top-notch experience during your most recent visit. We appreciate your comments, and if we can do anything further to assist you, please let us know. Norman Frantz - Service Manager - 954-545-6931

July 14, 2022

Service tech was not clear at first and did not tell me about the buy one get one oil change until I had paid. And therefore wasn’t given my free oil change. He said it was too late. More

by JOSEDELPINO24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Al Hendrickson Toyota responded

I am very sorry for the mix-up with your oil change coupon. We expected better than a one-star experience, and I would like to make this right. Please give me a call when you can, and we can ensure to improve for you moving forward. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 14, 2022

We have taken our Toyotas to be repaired at Al Hendrickson Toyota for decades, thanks. More

by ANDREEHAMMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember the name of the lady at the service desk.
Jul 14, 2022 -

Al Hendrickson Toyota responded

Your review is what we love to see! All of us at Al Hendrickson Toyota are honored to have earned your confidence over the years. Thank you for being a loyal customer!

July 14, 2022

Why bother to insist that customers make appointments yet the wait time is still over 3 hours? More

by CIDY21
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Al Hendrickson Toyota responded

I'm sorry your service took longer than anticipated. Our goal is speedy and efficient care, and we'll use your review to ensure we're delivering it. If you'd like to discuss this directly, or if there's anything I can do to help, please be in touch - otherwise, I hope your next visit improves from here. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 14, 2022

The staffs was good and the service was nice too and thank you for the good service More

by VILMA.BRAND10
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shedrick Anderson
Jul 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 14, 2022

Oscar seemed rushed when he called me to inform of the recommendations needed to my car and i felt that he did not explain the recommended services. therefore, i chose not to get the additional services s More

by rwarren989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank did a great job servicing my car
Jul 28, 2022 -

Al Hendrickson Toyota responded

We aim for patient, clear communication, so this is disappointing feedback to receive. I will use this review as a learning opportunity for my team, but if you'd like to discuss this, please don't hesitate to be in touch. I'd be glad to address any outstanding questions or concerns you may have. All the best, Norman Frantz - Service Manager - 954-545-6931

July 14, 2022

Very organized an Curtis. And everything was done to specs. I will returned. For my next service. More

by ZAMORA5907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Jul 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Curtis. Drive safely, and we are looking forward to seeing you back at Al Hendrickson Toyota!

July 14, 2022

fantastic service, did not wait long, deas a pleasure is alwayling with Chris is always a pleaure More

by STARALINA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Chris and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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