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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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July 25, 2022

They couldn't fix my suv the first time. (LOST $800.00 ) basically they rip me off... They don't have the expertise to deal with electronics.. They just guest what could be the problem... More

by MARIOX9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Aug 06, 2022 -

Al Hendrickson Toyota responded

We really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. We pride ourselves on meticulous work and it is disappointing that we were unable to fix the issue with your vehicle during your first visit. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you. Thank you, Norman Frantz - Service Manager - 954-545-6931

July 24, 2022

Brought the car in because the start up button (power} flashes orange when pressing to start the car. This was not addressed by service department after performing service, After performing service the or More

by dilamm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Al Hendrickson Toyota responded

I am sorry to hear that you are still having trouble with your vehicle. We strive to deliver seamless and accommodating service, and it is disappointing that we have missed the mark. I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

Jul 28, 2022 -

dilamm responded

As I previously indicated,. when I start the car with the start button. the button turns orange for an instant (from green). That is basically why I brought the car in. Is that normal? My email address is dilamm@comcast.net As of 8/29/22........Apparently I was starting the car incorrectly. When I start the car, if I hold my foot on the brake until the car starts I don't get the orange light. Otherwise I do, If that is the correct way let me know. If not I will bring the car in. Thank You.

Aug 28, 2022 -

Al Hendrickson Toyota responded

I apologize for the late response. We really would need you to stop by so that we can take a look at it. You can ask for me or Erik. Thank you, Norman Frantz - Service Manager - 954-545-6931

Aug 28, 2022 -

dilamm responded

Apparently I was starting the car incorrectly. When I start the car, if I hold my foot on the brake until the car starts I don;t get the orange light. Otherwise I do. If that is correct let me know. If not I will bring the car in.. Thank you.

July 24, 2022

first time that I feel so well taken care of by adviser Mr. Henry … 5 stars for all his fast service and the special attention of Henry More

by ANGEL_POCHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Henry and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

July 24, 2022

Klaus had me in and out on time. Service was completed and no problems found. More

by TABERSTEPHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Jul 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 24, 2022

Chris (main person who took care of my car) K, was great, quick, kind and to the point. The person who changed my car key battery was super helpful as well. I took a star off because the check out lady was s More

by ORTIZYSABELB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Al Hendrickson Toyota responded

While we are thrilled to hear that you enjoyed your experience working with Chris, the rest of your review is disappointing to receive. The highest level of service is expected of our team, and I apologize for the way you were treated during your visit. I assure you that this feedback will be addressed properly and with the right people. If there is anything more I can do to assist you or better your time working with us, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

July 24, 2022

prompt and was done before the time they told me. . they had free coffee and pastries while i wated for my car More

by ALSKORNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 24, 2022

10000 mile service was a breeze in and out in no time flat !!! Would not take my car anywhere else but Al Hendrickson Toyota !!! More

by BRII0220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Gayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Bonito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeke Howes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

July 24, 2022

The service writer wanted to charge me for a battery, when it is that I have a Toyota lifetime warranty and it’s clearly visible More

by STEVENRAMDHANI7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles
Jul 28, 2022 -

Al Hendrickson Toyota responded

Steven, I apologize for any mixup on our end. We strive to deliver seamless and straightforward service, and it is disappointing that we have left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

July 23, 2022

All Hendrickson is promt,keeping they committed helping they customers have honest and reliable staff More

by PATIENTGERT
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Al Hendrickson Toyota responded

Happy customers make us happy! We're always grateful to deliver timely, professional assistance at Al Hendrickson Toyota. Many safe and happy miles!

July 23, 2022

Henry is very good person I’m very happy with the service, is good and fast More

by RONDONMENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Al Hendrickson Toyota responded

Thank you for your supportive rating and review! We appreciate knowing that you enjoyed working with Henry and our service team here at Al Hendrickson Toyota. We will pass your kind words along!

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