Al Hendrickson Toyota - Service Center

As always, Klaus Kobb and the entire service department displayed excellent Customer Service. Great representatives of Al Hendrickson Toyota. displayed excellent Customer Service. Great representatives of Al Hendrickson Toyota. More

As usual, our service rep Klaus was knowledgeable, helpful, accommodating and just wonderful! He helped us make important decisions about our vehicle and we trust him. helpful, accommodating and just wonderful! He helped us make important decisions about our vehicle and we trust him. More

I was told that the cashier was going to be there at 9:00 am. I stand in line for almost an hour. Me and 2 other people in line was waiting patiently. We asked to speak to a manager. Some one came to the win am. I stand in line for almost an hour. Me and 2 other people in line was waiting patiently. We asked to speak to a manager. Some one came to the window to talk to us. He was so rude. He told us that if we didn’t want to wait to just go online and pay it. Very rude! More

Check in and out service poor. - no signs to get in or out of the car when one drives up. My car sat ready to go 20 minutes before I was notified. Clerk very busy and no one pitc - no signs to get in or out of the car when one drives up. My car sat ready to go 20 minutes before I was notified. Clerk very busy and no one pitched in for him. Long wait to be checked in. More

They've always been super helpful and worked with me for years. I've had 3 vehicles through them over the last 12 years years. I've had 3 vehicles through them over the last 12 years More

Always friendly and always on time, great costumer service. You have a costumer for life. service. You have a costumer for life. More

Everything was as expected. Very pleased with dealership and service and people that I dealt with. All good Thanks Very pleased with dealership and service and people that I dealt with. All good Thanks More

Klaus in service is simply amazing! Always a good experience , impeccable customer service Will definitely recommend Always a good experience , impeccable customer service Will definitely recommend More

Very good service rep. He was very informative, professional and friendly. No problems encountered the wait time was as expected, thanks He was very informative, professional and friendly. No problems encountered the wait time was as expected, thanks More

I dropped off my car at 8. 30am(no appointment). I was told I would get a call to inform me what the problem was. I tried calling/left a message Mr Charles to find out what the 30am(no appointment). I was told I would get a call to inform me what the problem was. I tried calling/left a message Mr Charles to find out what the problem was. I called the customer service several times, they could not get anyone in the service dept to pick up. It was really frustrating. Finally at 4.30pm, Mr Charles called me with no apology to let me know why the check engine light was on. More