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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.2
6,454 Reviews

6,454 Reviews of Al Hendrickson Toyota - Service Center

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August 03, 2022

This time they have done a great service and need to be recognized. Thanks Mr Jarrett for always being so kind.See you in about 5k miles! Thank you Mr Herman, from shuttle service for driving me home and b More

by Sebastian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the review! We are happy to hear that Jarrett took excellent care of your vehicle in a timely way. See you again next time here at Al Hendrickson Toyota!

August 03, 2022

I brought my vehicle in to check up on a service and although they were a bit busy they took my car in right there and serviced it within 2 hours I was very happy with Oscar he was amazing getting that More

by justin.devlieger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Al Hendrickson Toyota responded

Hi Justin - Thank you for sharing your great review of Oscar and the team! We appreciate your business and we hope to welcome you back to Al Hendrickson Toyota for your future services. Drive safely!

August 03, 2022

I needed to get my sunvisor replaced, and the experience was fine. Brought it in for the first time to figure out the issue and then brought it in the second time to have it replaced. More

by JUPITERBRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

Thank you for the review. We are glad to hear that the team worked hard to assist you and take care of your vehicle. Let us know if there is anything else we can do to improve your experience. Norman Frantz - Service Manager - 954-545-6931

August 03, 2022

Requested repairs not done as stated. Mechanic stated 4-6 hours to replace intake valve, offered to add spark plug tune up as engine would be out. Charged for both services. Intake valve More

by DFERGUSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

It's concerning to see this feedback, and I apologize for any miscommunications or mix-ups regarding your services. This is not the experience we strive for, and I would like to better understand your corners to make this right. Please give me a call when you can. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 01, 2022

After fifteen years is hard to believe the lack of customer service observed during my recent visit. Ignoring people patiently waiting on line is very denigrating and speaks volumes about professiona More

by Germrv
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
All
Aug 06, 2022 -

Al Hendrickson Toyota responded

We pride ourselves on providing attentive and professional customer care for our guests and it's hard to hear that we let you down. I will be discussing this feedback with my team in an effort to improve for future guests. It's clear you're upset, and I would like to make things right. Please give me a call when time allows. Thank you, Norman Frantz - Service Manager - 954-545-6931

August 01, 2022

I recently had my 2019 RAV4 serviced at Al Hendrickson Toyota, and my go-to service person is Klaus Cobb. Klaus always gives me outstanding, honest service. I appreciate his integrity and follow-up. I cou More

by davidh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Aug 01, 2022 -

Al Hendrickson Toyota responded

We are thrilled to hear you enjoy working with Klaus at Al Hendrickson Toyota. We will be sure to tell him you say thanks. Thank you for the 5-stars, and come by anytime!

August 01, 2022

I really like this dealership because they are very accommodating and thorough. They provide beverages while you wait for your service to be done. Jarrett I very kind and is very professional. I reall More

by smellie36
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Al Hendrickson Toyota responded

Thank you for the positive review of Al Hendrickson Toyota! Jarrett will definitely appreciate your shoutout to his quality customer service. We are grateful for your business and hope to see you again.

August 01, 2022

I realized that the outlet for the charger was still not working. I called Chris LaPorte to let him know about it since I requested it to be fixed in the beginning. I took the car for service and let him kn More

by maria210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

Al Hendrickson Toyota responded

Maria, I apologize for the issues you have encountered with your car's outlet. We strive to deliver seamless and efficient service, and it is disappointing that we missed the mark. I am sorry for the issues you have had getting in contact with Chris and would appreciate the chance to speak with you directly to see what more I can do to help. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

July 31, 2022

My service visit went smoothly and I was met with a positive attitude by my advisor Henry Delgado who was professional and had excellent communication during my visit to Al Hendrickson, highly recomme More

by MCHLGOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that Henry delivered such a successful service experience. Safe travels, and we hope to see you back again at Al Hendrickson Toyota!

July 31, 2022

I love getting my car serviced by Al Hendrickson Toyota starting with the communication with Klaus. He keeps me on track with what my car needs and even got me a great deal on new tires. I would recommen More

by PAULAELIZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus
Aug 01, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with Klaus. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

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