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Al Hendrickson Toyota - Service Center
Coconut Creek, FL
6,454 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6,454 Reviews of Al Hendrickson Toyota - Service Center
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July 31, 2023
Oscar was very helpful and very pleasant and was great at explaining in detail what needed to be done explaining in detail what needed to be done More
by RICHMONDRAMNARINE
Verified Customer
July 30, 2023
It was by far the worst experience I have ever had I have purchased two cars from them in the last 3 years and when I tell you they refused to do anything for me when it came to manufacture warranty. I spent purchased two cars from them in the last 3 years and when I tell you they refused to do anything for me when it came to manufacture warranty. I spent over 4 hours on July 26th 2023 for them to change my battery which was dead no reason why the car is 2 years old this month and to calibrate my back up camera which just stopped working and to find out why my sun roof rubber is deteriorating and have them fix it. They wanted to charge me for $240 for a diagnostics test (once again manufactured warranty). Then I asked about the paint on my car cause it is starting to chip once again car is only 2 years old. Manger responded with oh nothing we can do for that they won’t cover that ( once again Manufactured Warranty should still cover the clear coat and all) Then I had also asked them to check the fluids and breaks on the car guess what that wasn’t done either. The service manager was useless no help whatsoever just kept being told the word NO!! There is a problem I know everyone is money hungry and by all means good for you but when there is a MANUFACTURE warranty then you should be able to still use it. I will never come back here for service at all because of the lack of service that I was given by the manager and the service rep was just as bad neither one of them wanted to hear what I had to say. The service manager just said what he said and walked away like thanks no problem. Then to top it off I wasn’t contacted about anything within the time about what was going on with my I had to keep asking and still getting no answers. Best part I have a dash camera in my car so I’m seeing what is going on in the garage some of the mechanics are just standing around and this is why it takes 4 hours to change a battery which takes 10-15 min at the most to swap out and to re calibrate the back up camera might take what no more than an hour if that good to know this is what I waisted my time for at this dealership cause now I had to go to another dealership to make sure my car fluids and breaks were good because they couldn’t do all that in the 4 hours they had my car. More
by browneyedbaby095
July 30, 2023
I had an issue with my car not starting up right away. I drove to AL Henderson and spoke to Michelle. She told me the battery died after they tried to start my car. I was happy to have the battery replac I drove to AL Henderson and spoke to Michelle. She told me the battery died after they tried to start my car. I was happy to have the battery replaced and that I gave warranty to cover it, thank God for no out of pocket expenses. I had great service ! Thank you. More
by SHALINI_0369
Employees Worked With
Michelle Vonhedt
July 30, 2023
I was happy with the service John Guimban was very helpful and addressed all my concerns the only thing I want to say was the service took a little long helpful and addressed all my concerns the only thing I want to say was the service took a little long More
by wazywazy23
Employees Worked With
John Guimban
July 30, 2023
Your service tech Jarrett Elders was excellent appreciate it is professionalism and courtesy he is an example for your service staff to follow. it is professionalism and courtesy he is an example for your service staff to follow. More
by earlegray
Employees Worked With
July 30, 2023
This guy named Jarrett charged me $1000 just for a simple service and replacement of a left speed sensor and rotation tires that wasn’t even done service and replacement of a left speed sensor and rotation tires that wasn’t even done More
by GREATSAMY26
Employees Worked With
July 30, 2023
I had a wonderful experience here. There was a little hiccup in the morning as there was a system issue with their computer but Jarrett was communicative and efficient once the issue w There was a little hiccup in the morning as there was a system issue with their computer but Jarrett was communicative and efficient once the issue was fixed. He worked well under pressure and adapted to the situation very fast and was able to move all the customers through the line, his customer service and attention to detail was 10/10! The other guy there that morning on the other hand was not very helpful or communicative, people were walking up and he literally just stared at them without saying a word while Jarrett was fixing his system. Perhaps he wasn’t the sales man for these customers but ignoring customers who don’t understand why they aren’t being acknowledged was a definite turn off and he didn’t seem to be a team player in trying to help the other salesman. More
by User123
Employees Worked With
July 29, 2023
I was treating promptly with respect, the guy did a wonderful job. He is to be commended. wonderful job. He is to be commended. More
by IFG42531
Employees Worked With
July 29, 2023
Jennifer excellent ,she made sure that i was take care of my truck was in for a month very caring person of my truck was in for a month very caring person More
by tonnny1738
Employees Worked With
