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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,019 Reviews

7,019 Reviews of Al Hendrickson Toyota - Service Center

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March 11, 2023

Good customer service. 5 stars ⭐️⭐️⭐️⭐️⭐️ It worth a try . Your car will be in good shape More

by broro75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Mar 12, 2023 -

Al Hendrickson Toyota responded

Thank you for your confidence in Al Hendrickson Toyota! We are thankful for your business.

March 11, 2023

Your patience and understanding were greatly appreciated. You took the time to listen to me and made sure I felt heard. More

by Dalen638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Al Hendrickson Toyota responded

Thank you so much for reviewing Al Hendrickson Toyota! We are grateful to have a customer like you!

March 10, 2023

The touch up they did on the car they sold me was sub par. They promised they would make it perfect for me but it’s just ok. More

by hellokitty34109
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
London
Mar 20, 2023 -

Al Hendrickson Toyota responded

I am sorry to read this feedback. We want the most for our guests, and I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are wiling to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

March 10, 2023

The wait time was absurd. They said I had to wait for 1 1/2 hr, and it turned to 3 hr wait, which was very frustrating. More

by griselle0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilnord louis char
Mar 20, 2023 -

Al Hendrickson Toyota responded

Your review is disappointing to read. We strive to deliver punctual service, and I apologize that the wait was longer than anticipated. I understand your frustration, and I will share your feedback with the rest of my team so we can make improvements in the future. If there's anything else you'd like to discuss, please give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 10, 2023

Dear AL Hendrickson Toyota team, I’m completely dissatisfied with the recently service , thr front wheel of my Tacoma was scratched when your technician performed the tire rotation. I would appreci More

by BERACAGROUP.US
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Al Hendrickson Toyota responded

I believe one of the managers is already helping you with this concern but if you still need any assistance, please do not hesitate to call me. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 09, 2023

Thank you Klaus for such excellent service on my car. For always been so attentive More

by Marilynr23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
Mar 09, 2023 -

Al Hendrickson Toyota responded

It was our pleasure to assist you during your service! We will be sure to pass along your praises to Klaus and we wish you safe travels until next time! -- The Al Hendrickson Toyota Team

March 09, 2023

Great customer services , fix my problem and I got all the info need it with knowledge and courtesy of employees. More

by maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Al Hendrickson Toyota responded

Maria, thank you for the review! We appreciate your support and hope to see you back again at Al Hendrickson Toyota. Safe travels!

March 09, 2023

s,fast,proffesional,clean,coffee,good prices,polite,friendlyprecise,educated,spanish,care very good service More

by JOSARMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Mar 09, 2023 -

Al Hendrickson Toyota responded

Thank you for the 5-star review of Al Hendrickson Toyota! Come by anytime you need!

March 09, 2023

Fantastic dealership, easy opportunity set up and efficiently smooth service. Oscar has been taking care of me for the past 2 years and has made servicing so convenient! More

by B-man
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan M.
Mar 09, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Oscar. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 09, 2023

Horrible service! Oscar should not even be working there. Absolute waste of time and money. I took my car for an emergency, then I had to pay for a service that was no More

by fegorn84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabio (Service Manager)
Mar 24, 2023 -

Al Hendrickson Toyota responded

I sincerely apologize for any unprofessional behavior you've experienced, and I assure you, I will address this with the rest of my team. If there are any additional details you can include that might help us in the future, please let me know. Thank you, Norman Frantz - Service Manager - 954-545-6931

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