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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,022 Reviews
Call Service Center (954) 448-7257

7,022 Reviews of Al Hendrickson Toyota - Service Center

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March 22, 2023

They are great at communicating but do not always respect your appointment time. Carmine is very nice though More

by DAVEIOFFREDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmine
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Mar 22, 2023 -

Al Hendrickson Toyota responded

Thank you for leaving Al Hendrickson Toyota this wonderful five-star review! We loved seeing Carmine get recognized.

March 22, 2023

Class was great. He was able to get all three of our cars done in one day. I really appreciate it. Thanks for your help. More

by RSCHEI8088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
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Mar 23, 2023 -

Al Hendrickson Toyota responded

Thank you so much for your wonderful review! It is great to see that our team went above and beyond to make your experience great!

March 22, 2023

Jennifer Burton and her team was friendly, knowledgeable and precise. I would definitely recommend her team More

by brianbent107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Report | Print
Mar 23, 2023 -

Al Hendrickson Toyota responded

Thank you for the kind words and thoughtful review! We are delighted that Jennifer and our team provided you with top-notch, efficient service and we look forward to assisting you next time. -- The Al Hendrickson Toyota Team

March 21, 2023

Very long wait for an oil change. Did not receive a call when it was done even though the service advisor understood I was in a rush. More

by legallawchick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ
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Mar 24, 2023 -

Al Hendrickson Toyota responded

We strive to deliver timely and communicative service and I'm so sorry if the wait was longer than anticipated and for any oversight in response. We will use your feedback to make improvements in the future, so thank you for sharing. If there's anything else we can do for you, please don't hesitate to be in touch with me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

March 21, 2023

Carmelo was great it is always a great experience when he is taking care of me. More

by lacoyamorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmelo
Report | Print
Mar 21, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Carmelo and hope to see you again at Al Hendrickson Toyota. Safe travels!

March 21, 2023

Your service staff is great your mechanic is excellent and I appreciate they did the good job on my car and I will be back in the near future your mechanic is 100% outstanding thank you More

by JEREMIAHC998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Al Hendrickson Toyota responded

Hi Jeremiah! We are happy to hear that you had such a positive service experience with our team! Thank you for trusting Al Hendrickson Toyota with your business, we look forward to your next visit. Drive safely!

March 20, 2023

Didn't I just write a review in previous question? Why ask basically the same thing? More

by bryuma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Mar 24, 2023 -

Al Hendrickson Toyota responded

We appreciate your business and you taking the time to review us. If there is anything more we can do to assist you or help clear things up, please feel free to reach out. Best, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

March 20, 2023

The service department is above all others, quick, efficient and meet their estimated completion time. Additional no prompting for unnecessary service or parts. More

by VILLIERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Al Hendrickson Toyota responded

It's our pleasure to deliver a seamless, prompt experience at Al Hendrickson Toyota! Safe travels, and thanks for the stellar review!

March 20, 2023

Klaus was so great to work with. He was understanding and worked hard to make sure I was happy with the service. More

by YOGUELNATALIED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus
Report | Print
Mar 20, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Klaus and hope to see you again at Al Hendrickson Toyota. Safe travels!

March 19, 2023

They should offer a breakfast as you wait, nothing fancy. Just a bagel. Wait is over an hour. I really think you should still wash the car. I liked it. More

by Kappy520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmelo
Report | Print
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for this feedback as we are always looking for ways to improve for our guests. Unfortunately, we stopped serving bagels during the pandemic. We apologize — hopefully, in the near future, we will have them again. Best, Norman Frantz - Service Manager - 954-545-6931

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