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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,029 Reviews

7,030 Reviews of Al Hendrickson Toyota - Service Center

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April 07, 2023

My service was fast and easy. The men were very helpful. Would heavily recommend going here!! More

by TATYMILES1600
Recommend Dealer
Yes
Employees Worked With
I don’t remember.
Apr 18, 2023 -

Al Hendrickson Toyota responded

We're delighted we could deliver an excellent service experience! - Al Hendrickson Toyota Team

April 07, 2023

always a nice to service my car here. Jarrett was very polite and helpful. The wait was a little too long (almost 3 hours). Throttle service explained but I thought the mileage should More

by BABS_RACHELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Hi Babs - Thank you for giving a shoutout to Jarret and leaving Al Hendrickson Toyota a positive review. I do apologize for the wait, but we appreciate your patience. If you would like to discuss any ongoing concerns, please reach out to be, and I would be happy to help. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 07, 2023

Jennifer and the service department hits a homerun again. Fixed my vehicle according to the mileage and got me in and out in a very timely period. No pushing extra service, just what I needed at the momen More

by DadofTwins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Burton
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for leaving Al Hendrickson Toyota a five-star review! We loved seeing your positive remarks for Jennifer and will pass them along. See you next time!

April 06, 2023

When I called on Monday to report a nail in my tire, they told me they had one of my tires in stock and I made an appointment to come in right away. One of their drivers took me over to a local restaurant to More

by ROTH.SHERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Burton
Apr 06, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Jennifer and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 06, 2023

Great customer service Chris was quick and on point and respectful. I will definitely make my next service appt with him More

by Nach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Al Hendrickson Toyota responded

Chris and the entire Al Hendrickson Toyota team are thrilled to see your glowing review! Thank you for supporting Al Hendrickson Toyota and we will see you next time!

April 06, 2023

Klaus has always been great to work with. He is clear about the work my car needs and estimated cost. More

by KATIEANDREWS1255
Recommend Dealer
Yes
Employees Worked With
Klaus
Apr 18, 2023 -

Al Hendrickson Toyota responded

We're thrilled you've enjoyed working with Klaus at Al Hendrickson Toyota! Thanks for sharing this positive feedback!

April 05, 2023

Jarrett helped my daughter in all her car services and she referred me to him. He is very helpful and he knows what to do. I will definitely choose Coconut creek Toyota for my next services. More

by DYCRISNITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Al Hendrickson Toyota responded

Thank you for reviewing Jarrett and Al Hendrickson Toyota! We wish your daughter many safe travels ahead!

April 05, 2023

Jarrett sent road service/called me when car was ready and sent me a ride He is always very he More

by OBIEBONJAUBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Al Hendrickson Toyota responded

Thank you for leaving Jarrett and Al Hendrickson Toyota five stars! We are always happy to assist--be sure to call on us again!

April 05, 2023

They put in the order that I had to rotate the tires and they did not, also they do not offer cleaning to the vehicle. More

by MASVABGUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Apr 18, 2023 -

Al Hendrickson Toyota responded

I am so sorry your recent service experience did not go as hoped with the lack of certain services being completed. Our goal is to deliver a smooth and seamless process as well as top-quality services for all of our customers, and it's very disappointing to learn that we've let you down this time. I will be sure to discuss your feedback with my team so that we may work towards improving our process going forward. If there is anything else you would like to add, please reach out to me directly. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 04, 2023

worst people at the used car center. Sooo unprofessional. Is it poor judgment or by design ? Snakes ! Sabrina,Nicholi,Mr.Lewis,Dan. Liars. The one honest person,Luther is a real asset. O More

by richard.lewis629
Recommend Dealer
No
Employees Worked With
Luther -Dont loose him !
May 05, 2023 -

Al Hendrickson Toyota responded

I am disappointed to hear that you had such a negative experience working with our team. This does not sound like the friendly and welcoming environment that we strive to deliver, and I would appreciate the chance to learn more about what transpired. If you would please call me at your earliest convenience, I would like to help. Thank you, Eric Silcox - VP of Fixed Operations - (954) 972-1100

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