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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,030 Reviews

7,030 Reviews of Al Hendrickson Toyota - Service Center

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April 10, 2023

Jarrett Elder is an amazing service representative. He’s very patient and understanding about my automotive needs More

by GRAYSONDIANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with Jarrett and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 09, 2023

I went to get my car serviced and expected things to be fixed. I wanted an oil change and my driver left front tire sensor replaced since it was broken off. I told my advisor Oscar that my tire pressure li More

by miss.b1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

I am so sorry to hear that your vehicle is in need of additional service. I'd appreciate the chance to step in and see if I can help sort out what happened. If you are willing, please give me a call when you are available. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 09, 2023

While it's easy to schedule an appointment, the staff feels uninterested in the clients and rude at times. More

by Jesus Gamarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Jesus, I am sorry to hear this feedback. The highest level of service is expected of my team, and it is disappointing that we missed the mark. I assure you that we will work to improve our practices in the future. If there is anything more I can do to assist you or better your visit, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

I’ve always love my service I receive I’ve been going there for years however this time they remove something from my car and never told me about it I didn’t notice till I got home More

by DEEJACSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shedrick Anderson
Apr 18, 2023 -

Al Hendrickson Toyota responded

We really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

Always go there for oil change and they fixed my car according to the mileage. Good customer service. More

by GAUDNIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 08, 2023

I went for oil change and ask advisor to see if they can check the rattle noise in the form he said díagnosis is 150 I said not yet if they can just do a test drive. Not o determined the problem. but to re More

by vorjeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

I would like to apologize that your experience didn't match our high expectations. Would you consider reaching out to me so we can discuss this together? I would be happy to help in any way that I can. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 08, 2023

Good service and nice customer representative, all services are professional and in response cost, I recommend that. More

by ZI_CHAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Brosche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 08, 2023

Car done on time. Friendly and efficient service team members. Easy drop off and pickup. More

by TONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike from Seri
Apr 18, 2023 -

Al Hendrickson Toyota responded

Tony, thank you for the review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 08, 2023

while i agre with those comments to the right, i do wish there was a very system once you arrive to the dealer (service dept.). you come in, leave your car, take the kyes and walk to see a service agent and More

by SUNNYBOY402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilnord, Charles
Apr 18, 2023 -

Al Hendrickson Toyota responded

Thank you for this feedback. We are always looking for ways to improve for our guests, and we will be sure to keep this in mind in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

April 07, 2023

You’re a scam just to get rid of cars. Fernando told me if I paid $1800 at the beginning plus $600 that same month, I would stay paying $590 until December to refinance but you guys are ju More

by galeanoj9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando Rodriguez
May 05, 2023 -

Al Hendrickson Toyota responded

If there was a mistake on our end, then I sincerely apologize, but we run our business with transparency and professionalism. Furthermore, we do our best to keep our prices fair, so I'm very concerned to see all your feedback. If you're willing, I'd like to speak with you about it directly. I won't be able to locate your contact information without a full name, so please reach out to me at your convenience. Thank you, Jessica Fernandez - Asst. to Chairman & CEO - 954-545-6502

May 05, 2023 -

galeanoj9 responded

Yes sure, very fair . Charged me for a car value of $30k but I owe $52k . Very fair , sure. I’ll call, I’m sure you won’t answer so I’ll leave a voicemail and never get a call back like when I request the service department to call back they never do. I have to call until their available.

May 05, 2023 -

galeanoj9 responded

I did call and she actually answered and asked to said copy of the documents I was given to speak with the director in Monday to see what they can do and follow up with me by Tuesday. I appreciate her time and assistance.

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