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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,030 Reviews

7,030 Reviews of Al Hendrickson Toyota - Service Center

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April 12, 2023

Special Thank’s to Michelle Vonhedt customer Care Advisor. She is very efficient. It was the first time we come at your location and she confirm by email on Easter Day about our next appointment. More

by FRANPOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Vonhedt
Apr 19, 2023 -

Al Hendrickson Toyota responded

We appreciate your positive review of Al Hendrickson Toyota and are thrilled to hear that Michelle provided you with efficient customer care. We look forward to serving you again at your next appointment!

April 11, 2023

The load up job service man suckered me into buying a car battery that he told me was different than TrueStart and thats why I was paying 188.00 instead of 50 percent off on another TrueStart battery that I More

by PKEMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurt Brosche
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kulazidis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
HENRY DELGADO
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Vizcarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Mohi, Shedrick Anderson, Juan Diaz
Apr 24, 2023 -

Al Hendrickson Toyota responded

I sincerely apologize for any confusion and miscommunication that took place during this experience. It's never our intention to mislead our customers, and I'm very sorry if your visit wasn't as seamless as we aim to deliver. I'd appreciate the opportunity to address this feedback and see if there's anything I can do to help. Please consider contacting me directly when you have a moment. Thank you, Norman Frantz - Service Manager - 954-545-6931

Apr 26, 2023 -

PKEMEN responded

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April 11, 2023

Very efficient service for routine maintenance and pricing is reasonable. I especially appreciate my service rep, Klaus Cobb. I never waste time for write-up or pickup. More

by David H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
Apr 19, 2023 -

Al Hendrickson Toyota responded

David - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

April 11, 2023

I love this dealership. I've purchased 2 cars from AL Hendrickson and my family members have purchased several cars also. They have the best priced and service is great. More

by J_MULLINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate your business and hope to see you back again at Al Hendrickson Toyota. Safe travels!

April 10, 2023

It took 4hrs do to an oilchange and they said is nothing to do due to was basiclly for free, becuase I purshased a promo last time, so I had to wait More

by Eespinal_17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Al Hendrickson Toyota responded

I apologize for the wait, we are trying to hire more technicians so hopefully, we will be improving our waiting time soon. There is no difference in waiting time between paying or coming in with a purchased promo. If there is anything that I can help you with moving forward, please let me know. Thank you, Norman Frantz - Service Manager - 954-545-6931

April 10, 2023

My car is always completed on time and done right the 1st time. And my service advisor Klaus is great! More

by canes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Daus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klaus Cobb, Dexter Marshall
Apr 18, 2023 -

Al Hendrickson Toyota responded

It was our pleasure to complete your vehicle's service! Klaus and the Al Hendrickson Toyota team thank you for your business and wish you safe travels down the road!

April 10, 2023

Chris did a good job providing information I needed to fix my 2017 Tacoma. Tires and Brakes. More

by MARK.NOVATNACKSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Mark, thank you for the review! We appreciate the kind feedback about Chris and hope to see you back again at Al Hendrickson Toyota. Safe travels!

April 10, 2023

Chris did a good job providing information I needed to fix my 2017 Tacoma. Tires and Brakes. More

by MARK.NOVATNACKSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Mark, thank you for the review! We appreciate the kind feedback about Chris and hope to see you back again at Al Hendrickson Toyota. Safe travels!

April 10, 2023

CJ WAS EXTREMELY HELPFUL. HE EXPLAINED EVERYTHING, AND MY CAR WAS RETURNED BEFORE THE EXPECTED TIME. More

by RAY THOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARVENS JOSEPH
Apr 19, 2023 -

Al Hendrickson Toyota responded

Ray, thank you for the review! We are thrilled to hear that CJ delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

April 10, 2023

Your service writer Chris is the best. He is the main reason why I keep coming to you dealership for my service. More

by glennmillerhypnosis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Al Hendrickson Toyota responded

Thank you for the review! We appreciate the kind feedback about Chris and hope to see you back again at Al Hendrickson Toyota. Safe travels!

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