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Al Hendrickson Toyota

Coconut Creek, FL

4.4
12,036 Reviews
Our new and used Toyota opened back in 1989 and has been going strong ever since! We have an extensive selection of affordable new Toyota models to explore so that all drivers in the Coconut Creek, Florida area are able to find a ride that complements their needs.
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5201 W Sample Rd

Coconut Creek, FL

33073

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Showing 12,036 reviews

March 02, 2021

Fantastic deal on thecae I purchased and they made it easy. Saleswoman was wonderful and finance was easy and a pleasure to work with. Thanks! More

by AMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
Mar 02, 2021 -

Al Hendrickson Toyota responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Al Hendrickson Toyota team. Drive safely in your new vehicle, and we hope to see you again down the road!

March 02, 2021

Service prompt & excellent. However, shuttle service prompt getting me home before service, but when called after service completed, there was no explanation of possible time involved to return to deale More

by JANENCHIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Mar 25, 2021 -

Al Hendrickson Toyota responded

Thank you for posting a review. I apologize that our shuttle service wasn't available when you needed to pick up your vehicle and I'm sorry for any inconvenience this may have caused. I will share this feedback with my team. We look forward to assisting you in the future. Gary Cann - Vice President Parts and Service - (954) 972-1100

March 02, 2021

Pretty thorough and quick. Reasonably priced. Friendly and when I needed to reschedule, was convenient. Had the parts right away. Will always take my car serviced here More

by jhpgooch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony colon
Mar 02, 2021 -

Al Hendrickson Toyota responded

It's great to hear that our team earned your business with their efficient service. Thank you so much for visiting us at Al Hendrickson Toyota! We look forward to our continued relationship.

March 02, 2021

Brought my Camry in for the first service at 11:00am, finished after 1:oopm.Way too long. Service rep showed me a picture of my front tire, showed me a nail toward the side, said I needed a new tire for More

by JBOZAK5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shedrick Anderson
Mar 25, 2021 -

Al Hendrickson Toyota responded

We try to deliver a seamless experience and I apologize if your visit took longer than anticipated. I'd be more than willing to discuss any outstanding concerns, however, without your last name, I won't be able to get in touch. Please consider giving me a call. Thanks, Gary Cann - Vice President Parts and Service - (954) 972-1100

March 01, 2021

Didn’t checked my truck as I asked, not even try to, was told that the trailer brake regulator was only for the light on the trailer, something is wrong with it and was not checked More

by NITEMIRE5273
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mar 25, 2021 -

Al Hendrickson Toyota responded

We expect thorough, top-notch service for our guests, so I apologize that the issue with your truck was not properly addressed. I understand your frustration and would like to do what I can to make things right. If you would be willing, please reach out to me at your earliest convenience so we can get this straightened out. Thank you, Gary Cann - Vice President Parts and Service - (954) 972-1100

Mar 27, 2021 -

NITEMIRE5273 responded

Ok I will next week thanks

March 01, 2021

Robertson was very patient. My wife and I had a lot of questions and if he didn't have an answer he got one. It was a pleasant experience, even tho spending so much money is not a pleasant one for me, More

by mefrier
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robertson, Dino White
Mar 25, 2021 -

Al Hendrickson Toyota responded

I am glad to hear that our team was so helpful throughout the process. We are always looking to improve the customer experience so if you'd like to share any additional feedback, please reach out. Thanks for your business, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

March 01, 2021

Always great service and very fast! Every time go for service Jarrett takes good care of me. Thank you guys for all your hard work More

by BRITTANY_MAKLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Al Hendrickson Toyota responded

Thank you, Brittany! Seeing 5-star reviews like this always brightens our day and we're so glad to know that you're always in great hands working with Jarrett. We look forward to seeing you back for your next service appointment! -The Al Hendrickson Toyota Team

March 01, 2021

My service advisor, Klaus was courteous and professional as always. It’s a pleasure having him as my advisor. A true asset to your company More

by RJTAYLOR830
Customer Service
Recommend Dealer
Yes
Employees Worked With
Klaus
Mar 01, 2021 -

Al Hendrickson Toyota responded

Thank you for the great feedback! Klaus is an excellent member of our team, and it is great to hear that he went above and beyond to assist you. Drive safely, and we hope to see you again at Al Hendrickson Toyota!

March 01, 2021

Was a good service the seller was super king was a good experience so for sure I’m going to back to make a new purchase More

by andrerro88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin R
Mar 01, 2021 -

Al Hendrickson Toyota responded

Thank you for choosing Al Hendrickson Toyota for your new vehicle! We can't wait to work together again in the future. Safe travels and see you down the road!

March 01, 2021

I have been always satisfied with coming to the dealership. But my last experience I was not to happy. I have had 3 cars since 2017. Due to the fact I am always told they will get me a lower payme More

by DEBBIE_BALLY
Recommend Dealer
No
Employees Worked With
Brenden Anghel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Al Hendrickson Toyota responded

This review is a bit disappointing to read. We always strive for exceptional service here, and it sounds like there may have been a miscommunication here regarding your payment coverage. I would certainly like to speak with you directly to ensure we get this all sorted out. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

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